The Hidden Workforce That Keeps Healthcare Running with Dr. Sunita Mutha

Healthcare is a team effort, but we don’t always see the full team. Behind every physician visit, every hospital discharge, and every community clinic, there’s a vast, often invisible network of professionals keeping the system running.

In this episode, we sit down with Dr. Sunita Mutha, Director of the Healthforce Center and Professor of Medicine at UCSF, to talk about these hidden threads holding our healthcare system together. She shines a light on the vital roles played by medical assistants, patient navigators, community health workers, and clinic leaders—roles that are essential, yet too often overlooked.

Dr. Mutha walks us through the Healthforce Center’s mission to strengthen this workforce, from building lasting leadership programs that ripple across organizations, to fostering statewide collaborations, to producing data-driven insights that inform policy at every level.

We also dive deep into the realities of burnout—why it’s not just about overwork, but about the erosion of meaning in the work itself. Dr. Mutha reframes burnout as a structural failure, not a personal shortcoming, and shares practical ways to design systems that support the people who make care possible.

This is an honest, inspiring look at the human infrastructure of healthcare—what it takes to sustain it, and why investing in people is the key to a more equitable and resilient system.

Do you have thoughts on this episode or ideas for future guests? We’d love to hear from you.  Email us at [e-mail].