0:00 Intro
0:25 How Zlappo was conceived
2:10 Jay's Background
7:30 Lessons learnt from the first Start up
17:24 Jay's Experience in a Malyasian Prison & Emigration to USA
25:15 Mindset required to operate a SaaS Company
33:48 What technical skills and programming languages do you need?
43:15 How to get your first customers
49:48 Monthly Subscriptions Vs One time purchases
56:25 Customer Support & Client Queries
1:00:02 Risk of being banned/blacklisted by Payment aggregators or having your dev account banned
1:07:50 Pricing your product
1:18:18 On not contacting non-active Subscribers & Ease of cancellation
1:29:10 When do you start a business ? 1:40:20 Breakdown of Western Culture & Marriage
1:55:43 Eastern Cultural view on Graduation & earning money
2:02:15 Outro
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