Jay Baer, marketing strategist, bestselling author, and customer experience expert, joins The Nick Standlea Show to break down what small businesses are getting wrong about marketing, customer trust, and growth. He shares why most brands are too broad, how to turn customer complaints into business opportunities, and why social media isn’t the silver bullet many think it is.
In this episode, we cover: ✔️ Why unhappy customers are your most valuable asset ✔️ How to build a marketing strategy that actually works ✔️ The real reason most businesses struggle to grow ✔️ How AI is changing customer interactions
If you run a business, manage a brand, or want to sharpen your marketing approach, this episode is a must-watch.
#Marketing #SmallBusiness #JayBaer #CustomerExperience #TheNickStandleaShow
🔗 Support This Podcast by Checking Out Our Sponsor: Test Prep Gurus: https://www.prepgurus.com Instagram: @TestPrepGurus
Connect with Jay Baer: Website: www.JayBaer.com Books: JayBaer.com/books Newsletter: www.TheBaerFacts.com 83 recommended tequila brands: www.JayTequila.com IG: @jaybaer IG: @tequilajaybaer LI: JayBaer
Connect with The Nick Standlea Show: YouTube: @TheNickStandleaShow Podcast Website: https://nickshow.podbean.com/ Apple Podcasts: https://podcasts.apple.com/us/podcast/the-nick-standlea-podcast/id1700331903 Spotify: https://open.spotify.com/show/0YqBBneFsKtQ6Y0ArP5CXJ RSS Feed: https://feed.podbean.com/nickshow/feed.xml
Nick's Socials: Instagram: @nickstandlea X (Twitter): @nickstandlea TikTok: @nickstandleashow Facebook: @nickstandleapodcast
00:00 – Intro: Why This Episode Matters 02:39 – The Airplane Bathroom Story & the Power of Persuasion 06:13 – Most Websites Are Built Wrong—Here’s How to Fix Yours 08:43 – The Biggest Mistake Podcast Hosts Make 11:44 – The #1 Challenge Small Business Owners Face 15:02 – Why Ignoring Customer Complaints Costs You More Than You Think 25:05 – Only 5% of Unhappy Customers Actually Complain—What That Means for You 33:59 – How to Handle Social Media Trolls Like a Pro 43:10 – The One Marketing Strategy That Still Works Today 57:35 – The Genius Cake Strategy That Closed 92% of Deals
Ask questions, Don't accept the status quo, And be curious.
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!