Sanju Zachariah’s Podcast

Telephone triage remote is changing the way healthcare works by making professional guidance available anytime, anywhere. In this episode, we’ll dive into how remote triage helps patients get the right care faster, reduces unnecessary clinic visits, and supports overworked medical staff.

From middle-of-the-night parent calls to streamlining clinic workloads, telephone triage remote shows the power of accessible, efficient, and pati...

In this episode, we dive deep into solutions nurse scribes and how they’re transforming the future of healthcare. From reducing nurse burnout to improving patient safety, we’ll uncover why nurse scribes are becoming an essential part of clinical teams everywhere.

Discover how solutions nurse scribes streamline workflows, boost accuracy in documentation, and give nurses more time to focus on what truly matters—patient care. Whether ...

Ever wondered virtual assistant salary how much is it what you should know before hiring one? In this episode, we break down how much virtual assistants actually earn, what factors influence their pay, and why choosing the right VA can save you time and money. Whether you’re in healthcare, business, or just overwhelmed with admin work, understanding VA salaries will help you make smarter hiring decisions.

From hourly rates in the U...

In this episode, we break down 25 Executive Assistant Skills What to Look for in you Hire, highlighting the must-have qualities that separate a good assistant from a truly indispensable one. Whether you’re a healthcare leader, business executive, or practice manager, understanding these skills ensures you hire someone who can manage priorities, protect confidentiality, and keep operations running smoothly.

From organizational maste...

Looking for a real doctors note example to understand what makes a sick note valid? In this episode, we break down the essential elements every legitimate doctor’s note should include—like patient details, date of visit, medical recommendation, and a doctor’s signature. Whether you’re an employee, student, or healthcare professional, knowing what to expect in an authentic note can save you from stress and misunderstandings.

We’ll a...

In this episode, we dive deep into the topic of Virtual Scribe Cost Maximize ROI and how healthcare providers can turn what seems like an expense into a powerful investment. Many clinics hesitate to adopt virtual scribe services, but the truth is that outsourcing documentation can save hours of provider time, increase patient volume, and improve billing accuracy—all while reducing overhead costs.

From real-world examples to practic...

In this episode of The Healthcare Breakdown, we unpack the essential details of the Chronic Pain management Coding ICD 10 Guide to help healthcare professionals avoid costly errors and ensure proper reimbursement. Whether you’re coding for chronic pain due to trauma, underlying conditions, or generalized cases, understanding the nuances of ICD-10 codes like G89.2, G89.21, and G89.29 is crucial for compliance, accuracy, and patient ...

In this episode, we dive deep into the Top 10 Denials in Medical Billing—the hidden revenue killers that can leave healthcare providers frustrated and underpaid. From missing modifiers to incorrect coding and coordination of benefits errors, we break down the most common mistakes that lead to denials and how to spot them before they cost your practice thousands of dollars. Whether you’re a billing specialist, office manager, or par...

Ever wondered, What Does Good Customer Service Mean To You—especially in a healthcare setting? In this episode, we explore why great care isn’t just about clinical excellence but about authentic human connection. From calming down a stressed patient to offering a warm tone at the front desk, we unpack the small gestures that shape big outcomes in patient experience.

This solo episode dives into how empathy, consistency, and clear c...

Ever wondered how to become a virtual medical assistant? In this episode, we uncover what it takes to thrive in one of healthcare’s fastest-growing remote roles. From what a virtual medical assistant is to why hiring a virtual medical assistant is changing the way clinics operate, this conversation is packed with actionable advice for aspiring remote healthcare workers.

Join Host Alex and guest Sanju Zachariah, CEO of Portiva, as t...

Tired of voicemails, missed calls, and front desk chaos? In this episode, we explore the game-changing benefits of Virtual Receptionist Appointments for healthcare practices. Whether you're a solo provider or a busy clinic, this solution simplifies receptionist scheduling and ensures patients are always heard—day or night.

Our guest, Sanju Zachariah, CEO of Portiva, breaks down how 24/7 patient scheduling virtual assistants and med...

Are you a physician bogged down by documentation and billing codes? In this episode, we explore how Physician Coding Companies are revolutionizing medical practices by taking the coding burden off providers. Learn how outsourcing to certified medical coding vendors can improve accuracy, ensure compliance, and help physicians focus on what they do best—caring for patients.

Joining host John is Sanju Zachariah, CEO of Portiva, one of...

In this episode of The Clinic Flow Podcast, we delve into the Qualifications for Medical Receptionist roles and explore what truly makes a front desk professional thrive in today’s healthcare settings. Whether you're hiring or applying, we break down essential communication skills, tech know-how, and the core values that define a strong candidate. This episode helps listeners understand how these professionals impact patient flow, ...

Discover how Virtual Healthcare Assistants are transforming clinical workflows, reducing provider burnout, and enhancing patient experiences. In this episode of The Modern MedPro, host Jane sits down with Sanju Zachariah from Portiva to explore how these digital care assistants are doing more than just lightening the administrative load—they're revolutionizing the way healthcare providers operate. Whether you're part of a busy clin...

In this episode, we explore the top 10 essential duties of a medical receptionist—a role often underestimated but absolutely vital to the smooth operation of any healthcare facility. From managing the front desk to juggling multiple phone lines, verifying insurance, and coordinating with staff, medical receptionists do far more than greet patients. We break down each responsibility with real-world insights to highlight just how cru...

In this episode of The Healthcare Insider, we dive into the essential question: “What Does A Patient Care Coordinator Do?” Joined by healthcare operations expert Sanju Zachariah, host Mike explores how this vital role supports both patients and providers. From managing appointment schedules and insurance paperwork to translating complex medical info into plain language, Patient Care Coordinators (PCCs) are the glue that holds the p...

In this episode of Behind the Stethoscope, we unpack the essential question many providers face: “What’s the difference between a medical scribe and a medical assistant?” This deep dive into Medical Scribe vs Medical Assistant helps healthcare professionals understand the distinct roles these two positions play in clinical settings.

Join host Jason and guest expert Sanju Zachariah, CEO of Portiva, as they clarify how each role supp...

What is Patient Access in Healthcare? In this episode of The Modern Practice, host Mark Benson breaks down this essential but often overlooked piece of the healthcare puzzle. From scheduling and insurance verification to prior authorizations and intake processes, patient access plays a pivotal role in shaping the patient experience and the financial health of your practice.

Joined by Sanju Zachariah, CEO of Portiva, the discussion ...

In this episode of The Practice Pulse, we explore the Benefits of Virtual Medical Assistant services and how they’re transforming the way clinics operate. With growing pressure on healthcare providers and administrative staff, virtual support is emerging as a smart, scalable solution.

Host Mike sits down with Sanju Zachariah, CEO of Portiva, to unpack the cost savings, efficiency, and 24/7 flexibility that virtual medical assistant...