June 11, 2024 • 34 mins
Are you Yeti? The Your ID team is back with an all new season of The Social Learning. Join us as we kick-off season 3 on LinkedIn LIVE.
We unravel our biggest takeaways from Season 2, discuss what we are most looking forward to in this upcoming season, and answer some burning questions from our labmates!
🧪The Social Learning Lab LinkedIn community.
Your Hosts
Diego Diaz, Jr Digital Designer
Rocio Granela, Jr Project Manager
Katie Hynes, Instructional Designer
Nicole Papaioannou Lugara, Founder & Learning Strategist
Mentioned in This Episode
📗Book: The Art of Gathering, Priya Parker
Check us out at
https://www.yourinstructionaldesigner.com
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
Welcome, Labmates.
We are back with an all new ofThe Social Learning Lab, podclass
about social learning work.
And is our first live, everybody.
So, I'm just gonna introduce us all.
I'm Diego, the Junior DigitalDesigner, and just pass it around.
I'm Nicole.
I'm founder and LearningStrategist here at Your ID.
(00:20):
I'm Rocio.
I'm the Junior Project Manager.
And I'm Katie, anInstructional Designer here.
Yay!
And we are here today in ourlittle virtual social learning lab.
This is now our new little homethat you'll be seeing our new
brand Eevie in most the now.
So yes, we're very excited today andwe're excited to kick off season three.
(00:41):
Can y'all believe it?
We are on to our third seasonof the social learning lab.
I can't, 20, it's like 23.
This might be episode 23 or 24.
I don't remember the top of myhead, but still, the fact that
we're in the 20s is pretty amazing.
Definitely.
And, we're getting much engagement.
We love interacting with all of ourfans, our lab mates who have really
pushed this forward and propelled it.
(01:02):
So, you know, we're very excitedto keep moving forward and getting
everybody in part of this andcontinuing grow social learning.
So, I guess before we go into it.
I kind of want to ask y'all.
It's been about a couple of monthssince we did our last episode.
So, what are some things that you havetaken from last season and implemented
(01:23):
into your daily work that you learnedfrom either our guests or within
just the settings and everything?
Is there anything in particular?
We'll start with Nicole.
Oh, no pressure.
Yeah, you know, I actually backto like, Lauren's episode a lot.
So, that's Lauren Waldman ofLearning Pirates where she talked
us about social learning in brain.
(01:44):
And, that one comes up for me a lot,because constantly well, what we're
trying to do is in a content push.
And I think sometimes.
It gets confused that we are, becausesocial learning gets mixed up with like
social media when do it in distributedways, but really thinking about, well, how
am I tapping like, what makes it easierfor brain to take in and then code and
(02:07):
retrieve this information so I can use it?
How am I synthesizing it?
How am I bringing it back?
So like, that, and then thatepisode just connected to like
all of the other episodes.
So, Hadiya had another really great thing.
So I guess with two, but, when shetalks about storytelling, that was just
a really good reminder for me, whichwas that you can't really teach people
(02:29):
empathy or you can't them be empathetic.
You can only create the environment.
You know, so even, Hadiya's episode isall about storytelling, so even there,
you know, you create these beautifulstories, you hope that they'll connect
people, they'll people, they'll engagepeople, get them want to be better and
put themselves in other people's shoes,but you really can't make them do it.
They have to want to do it.
And so, your job is again,create that environment.
(02:50):
I've thinking about as we design likeour AI Academy, our training for, you
know, B2B as we've been working onlike our sales enablement training
for other clients and some of theother projects we've been doing for
other clients behind the scenes.
So, those were two really good ones.
I mean, there were so many goodepisodes last season, hard to tell.
If I'm going popcorn, I'm going tochoose, oh, this is a tough choice,
(03:13):
I'm just going to blind pick.
Alright, Katie, you're kind of where I am.
I'm glad you did because, when youtalking about Hadiya's episode,
that's the one, I am returning to themost in my mind, especially, and it
became the title, but the line about,"Think Headlight, not Spotlight".
Oh, You know integrating storiesand, into your knowledge sharing,
(03:33):
and peer to peer conversations.
So, I think that, that stuck meand I'm, trying to think about
can we facilitate whether it's alive instructor led training or
you know in terms of community
often comes aroundlearning for social learning.
So, how do we invite stories?
You mentioned empathy.
How can that help cultivate empathy?
(03:54):
Create psychological safety.
Another one, going back a coupleseasons now, but, yeah, I think
I'll always be thinking about this.
So, I'm going to go to Rocio.
Of course it's a, a lot of the stuff Iwas, one or two things I was going to say.
I would say for me there was like a themelast season of like intention and purpose.
(04:15):
And, I think that, that has stuck withme, whether it is we're working on
projects on the blueprints and we'remeeting with clients or whether it
is if I'm writing an email, right?
Like, what is the purpose?
Like, what am I trying to accomplish.
What I trying to get someone to do?
What do I want the outcome to be?
And then, frame everything around that.
And, I think that those purposeand intentions were very powerful
(04:37):
and there were a theme inevery episode that we recorded.
So that has really, know, sometimeswe, least for me, you're not like
in my role as a project manager.
I write a lot of emails.
I communicate a lot with people andsometimes I'm a very direct person.
So, sometimes I'm just like, "oh, well Ineed to, you know, sound or ads", and I'm
(04:57):
just like, no, like, what is the purpose?
What is my intention?
What am I trying to get people to do?
Because, sometimes if you don't do itlike that, you're not gonna get the
outcome that you want and it's just lotof back forth to just, it have been from
the beginning, it could have been youknow done how you wanted it to be done.
So, I think that for me that has beenone of the most important, a little bit
(05:20):
validating lessons from last season.
And, we're already seeingthat theme again this season.
So, I think this is just gonna be eternalbeing on the podclass, because I think
that everything that we do, no matterwhat it is, we need to have a purpose,
which goes back to, was that a seasonone episode where we, there was a book.
I remember and in it talked aboutpurpose, and finding the purpose.
(05:46):
It was about meetings andfinding the purpose before you.
Was it Art of Gathering?
The Art of Gathering, right.
Purpose and intentionwas all over that book.
So, it's definitely been a themethroughout all the seasons.
Love that book.
Diego, you're totally not off the hook,by the way, just because you're host.
So, for me, I would say, I kind ofwant to go back to more when we talked
(06:07):
to Mallori and I think that's more,because I hosted that episode, but I
finally got to attend my conference,a couple of ago; and I kind of got to
see it all play out; actually, had awhole conversation with Nicole about it.
It's like, it's very interesting tosee once you go into the real world and
the setting and see everything unfold.
And, how the facilitators andeverything, they really tried to get
(06:28):
you into engage and seeing like sociallearning at work in its own self.
You know, everything had an intent;everything had a purpose when we were
doing things when we were doing ournetworking skills, when we were doing
our strength building, assessmentbuilding, all that was into play,
but getting to interact with others.
In a in-person setting after being offthe pandemic for so long and being on
a virtual it was so nice to actuallyinteract with people and like see things
(06:51):
happen that I hadn't really seen before,and like really get to bond with people.
And, you know, I talked about itwith Mallori how she talked about
how we have those options now inthe world where we can do it in
person and we can do it virtual.
It allows us to really, you know,show both sides things and really
learn in different aspects,and still be able to connect.
I think one thing that tookaway is connection is so
(07:12):
important in this world today.
I think, through social learning,we build that connection because
we're able share our stories, we'reto show our vulnerable states.
And, I, there was a quote that happenedat the conference that I remembered most
vividly, and it was, "we admire peoplein their strengths, but we connect
with people in their vulnerability".
And I think through all of guests lastseason, that was one thing that showed
us is, they show that they struggle,they show that there, it wasn't an
(07:35):
easy way to get where they are today.
You know, talked to Dr Sargent, andshe said it was a work in progress
getting those communities built,cohorts built, but through those
struggles, those challenges, it wasable to become this massive thing.
And I think each person emphasized thatlast season, and I'm really excited
to see what our guests have to bring.
So, I was really excitedto see all that in play.
(07:56):
So like ,sneak preview a little bit,but I wanted to say a quote that I
remembered hearing at ATD that kindof sounded like the one just said, you
know, but I can't cause it's in episode,uh, 25 25 or it's, it's whatever one
we're doing on a live facilitation.
So, you'll have to stay tuned andhopefully, my dog's not totally losing it
(08:19):
and you all hear it on the live stream,but that happens to you in live recording.
My laundry went off too.
So, that's what happenswhen you're being social.
Yeah, Diego, I have to,I have to agree with you.
And it's just interesting, you know,now you're like the background.
So, for when entered world learningdevelopment, every time you were like
(08:40):
experiencing something about like atraining, a conference or whatever.
You're like, "oh yeah, I would havedone it this way" or "oh, well, you
know", and then you know how everythingworks, the assessments, why they're
doing the activities they're doing.
So it's an interesting experience togo to these things as someone that like
practices, cause you're, you know, graphicdesign, but you work on our projects too.
(09:01):
So, you definitely know the insand outs of what it takes to put
on, put on something like that.
Definitely and it's very exciting tolike see that all like happen and like,
you know, like you said that backgroundknowledge now, because i'm you know
i'm in sports world like it's verydifferent, but now having this background
and seeing that and like even thoughmy conference was mainly about sports.
(09:23):
It was like "Oh, I can see exactlywhy this is happening here".
And like, it was kind cool, youknow, it's something different, and
it's very interesting, especiallythe keynote speakers when they were
talking about this is the intent.
This is the purpose.
They were honing in on i'm likeyep, our special guests already
emphasized, emphasize it I thatwe kind of, I got the point.
And, I'm like, I hope everybodyelse is getting the point too.
(09:43):
It's like, you have to have anintent and you have to have a
purpose with with what you do.
And that's not the same as thelearning objective to understand the
terminology for, for this program.
Shout out though, toSarah Cannistra, speaking
of
conferences, I'm pointing as ifanyone can see what I'm pointing to.
(10:07):
Well, I'm gonna, I'll let Diego read it.
Forget.
Can you see the, the chat stream.
Alright.
So, Sarah said "I loved all theepisodes, but I really enjoyed the
episode y'all did on copywriting.
It's a skill i'm seeing leveraged moreand more and love the tangible takeaways".
Why don't go into that alittle bit, Katie and Nicole?
I know that was y'all's big a littlefinal piece at the end of the season.
(10:29):
So, y'all want to talk alittle bit about it more?
Yeah, sure.
I enjoyed that episode,because it made me think.
Nicole challenged me to come up withmy top two, so yeah, I always kind
of go to like, you know, you got toknow your audience or audiences, and
really kind of have that empathy andimmerse yourself in their problems,
their world, like, and sort of the why.
And, because we're all busy, So, yeah,these are just kind of my go to strategies
(10:54):
and, I'm always learning as I go.
And, Nicole is a wonderfulperson to learn from too.
So yeah, popcorning over to you, butI thought I liked that episode too.
Thanks, Sarah.
That episode was really fun.
I loved working with you on it, Katie.
And I, I do think there's, there's alot of value be had in like just sitting
down, seeing how it works because wetalk a lot about great writing and we
(11:17):
want engaging content in, you know, Land D, but we don't always see it play or
really know what we're being asked for.
So, I think that one was really fun, butI just can't under, uh, what's the word,
I can't over emphasize how importantit is for you to learn to write well.
And I don't care that chatGPT is so confident now.
It's still, a skill that think everybodyneeds and we're just actually we're
(11:39):
doing "I Can Ducking Write" reunion,and or regroup and retreat later.
So, it's top of mind.
You know, we're talking about, well,how do we get everyone to write well?
and how does Chat GPT help us write well?
Because that or othertools like it, right?
Use perplexity, or a cloud is popular one.
There's lots of stuff out there,but it still comes down to like,
(11:59):
you know, what do you know?
Because you can't prompt.
Yeah.
Even AI correctly if youdon't know who you're serving.
So is that exactly what we'vebeen saying this whole time?
It's like intent and knowing youraudience and if you don't know those
two things doesn't matter what youdesign or who you design it for.
It's gonna bomb or at least it's not goingbe as effective as it could have been.
(12:20):
And then, our next comment said,
"Understand" grr.
I think that pertains more, inmy context, I'm thinking of going
back to kind of Hadiya and theunderstanding your audience.
And, you know, when she talked about thestorytelling and the first time, you know,
she couldn't really understand why peopleweren't receptive to the story and it's
(12:44):
of reflecting back onto understandingand knowing your audience and going
like this is how it should be writtenand how are their perspectives going
to change the story and the narrative?
And how are they youknow reflect upon that?
So that's kind of how I take it.
I don't know if any of youall have a different idea.
Yeah, I know exactly whatMichelle is saying, because
we've researched our, No, we were
(13:04):
talking about understand as
a learning objective and it kindof ties into what you're saying to
diego, which like when you're notclear about your intent and you
have these big learning objectivesinstead of sincere purpose, goals,
and meaningful performance objectives.
You don't actually target anything, writea of loose content about topic without
any way make easy transfer what you'relearning or apply it or synthesize it.
(13:28):
It's just, it becomes purposeless, right.
And so, yeah, I thinksomeone's jumping in.
Just put yourself, and what doesunderstand, understand mean?
What do you mean by understand?
It could be like a bunch of differentthings to a bunch of different people.
And then, you end up with everybody, youknow attaining that goal different way.
(13:50):
But what does that even meanto understand something?
Like that, that needs goals on its own.
Understanding that could bebig objective you'll have.
Yeah.
Oh, yeah.
Oh, yeah.
So, Michelle is just totally agree.
What does understand even mean?
I mean, I'm sure there aresome cognitive measures for it.
(14:10):
If you ask a psychologist, but probablybeyond the scope of most of, you know,
what we can do is instructional designers.
Yeah.
Yeah.
Diego to you.
While we wait for some more audiencequestions, I think I'll go into our next
question, and this pertaining more towhat we're going forward into, know,
(14:32):
here in premiere three, so kind ofwant to talk about, what you all most
looking forward to this upcoming season?
There that stands out, or is thereanything you're dying to talk about?
I'll go first.
Yeah, you want it to go?
I think, for me, one things that reallyexcited is that, we are really trying to
have more actionable steps in each of theepisodes where like after the episode is
(14:56):
recorded and you listen to it, there'sgoing to be things that you right away.
A lot of our questions in the recordingare geared towards that to get, you
know, even if we have a guest, forexample, like ask questions that they
can give us like actionable thingsthe audience to go ahead and use them.
And even, going through, throughthe recordings and recording the
episodes, like we recorded, like Nicolementioned, the about live facilitation.
(15:21):
I have like a checklist of thingsthat about on that episode that
I'm like, hmm, that makes sense.
I already applied one.
A lot better than we already are.
You know what I mean?
So thinking about like I Can Ducking Writelike all this plans we have, I'm just
like there was a lot of nuggets of how tomake live facilitation in that episode.
(15:43):
And yeah, I'm just looking forwardto those like tangible things
that you can walk away withand not as much theory based.
I would say I'm excited for that.
Yeah, and I know we recorded this onealready, but I'm excited to see the
discussion that will be sparked byour conversation about AI that we have
with Myra, because this is somethingthat I'm sure many of us like like me
(16:07):
are thinking about all the time now.
So, I'm just really curious howthe audience will respond to that.
And, I want to hear what people doing withAI and what you're looking forward to what
You know, hang ups you're encountering.
So yeah, that's a bigone for me this season.
I'm really excited about these lives.
I think they're super interesting.
So that's a new one.
We have like three of those thisseason and definitely the two
(16:31):
guests that we've already donehave got me just absolutely pumped.
We actually are.
So, if you're listening, just so you know,we're tapering back on guests this season.
We have select because thoughtperspectives were just critical to have,
and beyond maybe our realm of expertisecertain cases, like, you know, Katie
mentioned Myra Roldan, like, we're notAI experts, she is, and so we love our
(16:53):
partnership with Myra, especially onYour Academy AI, but I think that's
going to be a real big win, because Ifound while we were really excited to
talk our guests, we noticed ourselvesgetting a little fluffy, admittedly.
And I think we've been, we've just reallyhoned in on our craft and, trying to
turn it really into that podclass feel.
So, you feel like you're getting thebulleted list of what you need change.
And so, this is probably not best example,you know, our live premiere, but the
(17:16):
rest of the episodes are definitelyfeeling a little more structured
and a little more nuggets of wisdom.
Yes, I agree with you, Nicole, on that.
I think the lives are going to be veryfun for our audience to see us at work.
I mean, you see behind-the-scenes,a lot of edits and this is a
time for our audience to see andlike our goofy selves sometimes.
(17:37):
We have a lot fun we do videos, andsometimes some things don't make the cut,
because we to edit it within a certain
timeframe, but that's
something I am excited for.
I'm also really excited for thisseason, our community has grown.
We are at 370 lab mates on our LinkedInpage, and I'm just seeing growth and
seeing there are many people who topart this social journey with us.
(18:00):
And, with the lab mates thatwe're gaining, it's very important
that we're seeing like thiscamaraderie that we're building.
And, I'm really see people coming togetherlearning together through our podcast.
So, that's what I'm really excited foris more labmates involved and you know,
share our knowledge with them and, youknow, you having in part of our community
(18:21):
that we've to build I'm excited for that.
Oh, and I think that'san important mention too.
Like, if you've been participating inFacebook community, we've just found
that, that, you know us L&D folks,we really live in there anymore.
We've moved over to LinkedIn.
So, if you're looking forexperiment things like that, just
keep coming the LinkedIn page.
(18:41):
That's where make everything available.
And, obviously, our PodBean page wherewe host everything, things will still
be there, like the notes and all that.
And then, wherever you listen our podcast: Apple, iHeart, Spotify, all good places. (18:49):
undefined
Definitely.
So we have about 10 more minutes,we'll leave it open to our lab mates.
If they have any burning questionsthey like to ask us, or free to type
in chat and be happy to of those.
While we wait for those becauseit's awkward waiting questions.
(19:12):
Definitely, you're out there watching,let us know, ask a question, anything open
to
learn the season.
Maybe the question is like,what are you hoping will uncover
this season our team like that?
Because, I know we put up some topics,but I think we still have questions and
things we're hoping will come out ofall of what we're doing this season.
So, I'll leave that floating, becausewe do a question from the audience.
(19:35):
Anyone want to take that?
Well, I can read it while we think aboutwho wants to go first, or if you need
to throw me under the bus, go ahead.
Do you all see any differences inyour approach to social learning
when it comes to internal learningprograms with employees versus
external customer education?
The short answer yes.
I'm curious what thethree of you would say.
(19:57):
I'll, I'll, I'll try it.
I think so.
And, I think because we aresocial learning enthusiasts and
because we promote social learninglot there, we welcome social
learning at Your InstructionalDesigner any chance that we get.
I think sometimes customer education,there's a lot restrictions and a
lot of red tape that comes with it.
(20:18):
And, even though, we want tooffer the blue sky to our client
when it comes social learning.
It's not there and it's knowthere's restrictions when it
comes to technology, right?
There's only so you can do withclient technology that it's not
necessarily promote, promote sociallearning, but we try our best.
But, on the other hand, atYour Instructional Designer,
(20:40):
a lot stuff that we do.
It's geared towards social learning,interaction, and knowledge, peer
knowledge and feedback and a lot all thethat we preach about, we practice over
here at Your Instructional Designer.
So, when we create our blueprints, wetry to put as much as we can in there,
but there's definitely so much we cando, especially if client just wants to
(21:05):
train and not necessarily incorporatethose things, but we're working on.
It's a movement.
It's a movement for sure.
I think when it comes, so there'stwo ways to answer this question.
One is, how Rocio said it which I wouldagree agree with, like internally, we
practice what we preach, like it's socialtime, maybe too much, but that's okay.
(21:26):
But if you're talking like strictlyterms of us producing for clients who
are producing internal training versusexternal training, because that is
something we right sometimes we'rebuilding for like our nonprofit client
who's building for multi agency grantaward winners; and then we have clients
who are like their internal salesyou capabilities, their internal news
(21:50):
reporting capabilities or things that.
I think at tactical level, there'sno difference in how approach.
So, we're always using ourfive C's of our blueprint.
Going forget them on fly, I'm going totry to go through them the top of my head.
It's curriculum, which is like oursessions events; our Community Strategy;
(22:11):
our Curation Architecture; Communicationsand Marketing; and then, the Consultation
that kind takes them all of this stuff.
So, we have really nailed downwith the meeting structure and all.
So, that will look the same forevery client, regardless of who
they are and how they're buying it.
If they're cohort, you know, we mayadjust that a little bit, like if you're
(22:32):
just doing community may not need thecurriculum plan or you're just doing
self based learning, but infusing socialstuff into their may look a little
different, but the real heart of why itlooks different usually has to do like
much access we have to the external user.
And so, maybe the answer is no, actually,because sometimes we're allowed to
(22:53):
talk to get the information to do thatreally thorough audience analysis,
which so critical to learning; and otherbarrier is sometimes the technology.
So like, controlled conversations happendifferent ways internally, sometimes
than externally, but I guess, I thought,yes, but maybe answer really is no.
Like it's, it's, we kind ofapproach it with the same thing.
(23:13):
It's just the output looks different,because your purpose, and your intention,
and your audience is different.
So, we're kind customizing.
That very long way to, to, toget to yes, the same for both.
I don't know if anyone agreeor disagree there though.
My mind went to yeah, I agree.
The community management principles thatwould really work well in both contexts.
(23:36):
I'm thinking with internal learning youhave opportunities for social experiences
like mentorship, you pairing people, youknow, think in both cases you hope long
term relationships, and really fosteringthat, but yeah, just I think opportunities
when internal to do things like that.
that You really wouldn't anopportunity with customer education.
(23:59):
So that's what, I agree with yoouand that's what my mind went to.
Which also makes think, the hardestchallenge I think, with internal, in
theory, there's systems that you'realready using that we can kind of game, so
that you're sort not necessarily learningin flow work, you're leaving work to
kind of make this new space for learning.
It's all kind of tied in integrated.
(24:20):
With external customer education, theyhave to want to come to that space,
have motivated to come to that space.
And so, that is the difference.
I mean, it's the same thing, right?
We're still creating acommunications and marketing plan.
We're still structuring itget people there, but it's not
in their everyday flow work.
Like you pick Circle a toolto run community for example.
(24:41):
Clients are using Slack, teams,all these, all these other tools.
You have to create a lot of incentivearound bringing them in, don't think that
exists necessarily internal learning.
Although, there you have toworry like people have had bad
experiences with the tools that areimplemented into your organization?
So, that's another one.
Sometimes it's like whole cultural shift,which is hard to do in short amount times
(25:05):
that clients want trainings to go out.
So hopefully we answered question, Sarah.
You got three perspectives.
There's an answer in there someplace.
Diego, I guess you're back,unless anybody else has questions
from the audience right now.
We'd love to answer them.
Live has awkward silence, sonobody's going to find out.
(25:29):
This is the live streamingchallenge, unless you do what like,
Kickstarter trick is and you, baitpeople in as plants for questions.
It's a little quiet and goes slow; andeven if don't, people need time type in.
So that's note for allof you out there, too.
See?
Sarah posted.
It took a second.
(25:50):
Thanks for joining Sarah,and for your question.
We've appreciated everybody who'scommented and shared on our stream here.
We're very excited that y'allall got to join this morning.
I know a little early for some, orin middle of your workday, but we
appreciate the time took today.
Ask away.
We're here to answer anyquestions y'all may have.
(26:13):
I'm not plant, I have one more.
And always is ask all questions.
Michelle loves the quiet.
She to see our personalities.
What is it?
We say we have to change our turtle.
had to train Diego on awkward turtle.
There a whole course about it.
Micro learning.
We said, no, I'm just kidding.
(26:35):
We get to teach Diego alot our generational stuff.
He could write a book aboutus, millennials, by now.
How we interact each with each other.
I'm going to go psychology.
Daughters of millennials.
(26:56):
Definitely lot to write about.
I'm going to write a seniorthesis about millennials.
Working with the firstdaughter in the lab.
There's a question.
Sarah's question is, "What's yourfavorite tool to house social
learning if budget was no barrier?
I'll start with, who wants to go first?
(27:17):
I nominate
diego?
Okay, I can first.
Which I kind of mentioned last yearand I, I kind of continue stay with it.
I really like Canva my social learningtool, because I just love ability
to collaborate with the team there.
It's easy to set up.
(27:37):
I can share it with Nicole, Katie,and Rocio, and we can all put
our ideas in, and gather put themand you know, people can edit.
It really kind of helps you keepalmost a sense of accountability.
If I were to misspell something, atleast three people who can check it
before I, like, submit it, instead ofsaving the document, sending it over,
having to edit it resend, like, it'sthat way like, sending it, resharing;
(28:00):
and it also allowed us learn in differentway, because I can see the thinking
when Katie, Rocio, or Nicole send oneof their designs and I can be like,
okay, see where they're going this.
Now, how can I help and or enhancewith, you know, my expertise and similar
things when have writings stuff, I sendit to them and can see that, so it's a
really good way to, you know, understandthe creative thinking process that I
(28:23):
think a lot of people forget about,so that's kind of what I like use.
I'll pass it on to Rocio.
I'll tack on that Canva also nowactually has a learning component to it,
it like, can modules and courses too.
We haven't tried it yet.
It's brand new, but that'llbe interesting to see.
Alright, Rocio, you're up.
(28:43):
It's ok.
It's okay.
Sarah, I would say my favorite toolhasn't been invented yet, because really,
my favorite tool would house everythingsocial learning: community, chat,
learning, project management, everythingand anything, screen recordings,
lives like anything that you couldthink of that promote social learning.
That too hasn't been inventedyet, been created yet.
(29:06):
So we have to work different tools atsame times, which kind of it, you know,
hard and for the buy in, because nowemployees have to, you know, use all tools
when we sell or we design our programs.
But I would say I have two.
And sadly, one of isaway, which is workplace.
That's we house our social learning,and whenever a client is open to
(29:29):
tools that's first that's alwaysto be just because it does a lot
of the stuff that we want it to do.
Obviously, not everything Isaid, but I love workplace.
That's going away, so we are inthe search of a new social learning
platform for us which is when Nicolewas mentioning Canva has learning.
So that's something that we are exploring.
(29:51):
And then, I would say my, my,my, my, most favorite is loom
and I will die on this forever.
Just because as a remote team,it allows us to have a lot of
interactions without having a meetingand can interact with each other.
And, you know, we, like 2 second looms.
(30:11):
Like I have five second justto get an answer to something.
You know, I think it's lost through textand you can comment, you can, you know,
communicate with the person the end.
You can share knowledge if you wantto, like I have through loom, I have
shared how to do something so someonecan learn to it, and so Nicole.
So, that's my favorite one,and I use it all the time.
(30:33):
Katie.
will say one thing before we go on.
Loom is something definitely, know kindof where I got my onboarding experience
through, and like a lot of the stuffwhen we go into projects, Nicole a
very thorough description, good tokind see the process because sometimes
you just read things, it's very hardto, you know, see but hearing it then.
(30:55):
I'm a visual learner and so being ableto hear it and see it at same time,
rather just reading, it has helped somuch, so, you know, something I think,
especially for remote teams, that itgives you that ability to interact
in a way that's not as face-to-face.
It's almost like seeing that and they'reactually talking to you even though you're
not really talking to them, but it's likethat experience is what enjoyed of it.
(31:20):
So, now can go Katie.
Oh, yeah.
I think my caveat, I, there so manytools, so this is just based on what
i've had the opportunity to try,but I in terms of housing, I also
agree that workplace, sad it's away.
I love signing in everyday for work into there.
There's so much you can do.
It really feel like our remoteteam has a sense of community.
(31:42):
So I guess the second to that beCircle, and also I in of I really Miro.
I should have made a betthat that was come up.
I would have won.
I'm not paid say thateither, so you just love it.
Yeah.
Guess that leaves me.
(32:03):
Favorite place.
So I'm say it's workplace and we'refinding replacements; and so, riff some
of ones I've already looked at, arecircle is definitely included there.
I don't know it'll be robust enoughfor what we do in, in, terms of like
replacing a collaboration tool; lookingat connect team; workvivo by zoom.
So there's a few we're,we're looking at now.
(32:24):
So, maybe we can report back maybe endof season or next season about where
we end going, but I think a budget isalways funny a question because there
are these super tools like workplaceor there's like NovoEd, add-on social
learning tools for enterprise, lotof times the best for social learning
are just your like workplace tools.
(32:44):
So, your team chat, Slack chat, yourwhatever, like so much learning is
happening between collegues in thoseplaces, that if all got email, chat,
and a place where you like put thingsorder, whether a shared drive or
a task list, you've got enough todo really great social learning if
(33:05):
the intention and creativity there.
So, yes, like the super tool of thefuture, I think we all hope is there,
like there's so ways, love AI tolike help management and things, but
really, like, I don't, I don't knowthe favorite like, wherever people
are going to go, and the, the that'sexisting for social interaction.
(33:29):
It's kind of my short answer.
Yeah, so Diego, you could take it home.
That was good.
Well, I'm this on real quick.
Sarah said, you all make it,because I'm looking at Rocio.
I've been saying and every time Imention I'm like if someone creates
(33:50):
it, i, I want money because camewith this idea, but, I agree.
Maybe one day.
Maybe that going will beour taking it home project.
I mean, you guys design itand we, I will go out pitch
it.
Sounds
(34:10):
good.
I want to thank you all for being today.
I want thank team for beinghere and doing first ever live.
It was really fun and it wasexciting to try this new experience.
you know, now, we now know how to do andkind can do it now more in the future.
so Thank you all for joining us today.
And we see you on our next episode ofThe Social Learning Lab, look forward
(34:31):
to seeing you this season on three.
Bye labmates.
Welcome, Labmates.
We are back with an all new ofThe Social Learning Lab, podclass
about social learning work.
And is our first live, everybody.
So, I'm just gonna introduce us all.
I'm Diego, the Junior DigitalDesigner, and just pass it around.
I'm Nicole.
I'm founder and LearningStrategist here at Your ID.
(00:20):
I'm Rocio.
I'm the Junior Project Manager.
And I'm Katie, anInstructional Designer here.
Yay!
And we are here today in ourlittle virtual social learning lab.
This is now our new little homethat you'll be seeing our new
brand Eevie in most the now.
So yes, we're very excited today andwe're excited to kick off season three.
(00:41):
Can y'all believe it?
We are on to our third seasonof the social learning lab.
I can't, 20, it's like 23.
This might be episode 23 or 24.
I don't remember the top of myhead, but still, the fact that
we're in the 20s is pretty amazing.
Definitely.
And, we're getting much engagement.
We love interacting with all of ourfans, our lab mates who have really
pushed this forward and propelled it.
(01:02):
So, you know, we're very excitedto keep moving forward and getting
everybody in part of this andcontinuing grow social learning.
So, I guess before we go into it.
I kind of want to ask y'all.
It's been about a couple of monthssince we did our last episode.
So, what are some things that you havetaken from last season and implemented
(01:23):
into your daily work that you learnedfrom either our guests or within
just the settings and everything?
Is there anything in particular?
We'll start with Nicole.
Oh, no pressure.
Yeah, you know, I actually backto like, Lauren's episode a lot.
So, that's Lauren Waldman ofLearning Pirates where she talked
us about social learning in brain.
(01:44):
And, that one comes up for me a lot,because constantly well, what we're
trying to do is in a content push.
And I think sometimes.
It gets confused that we are, becausesocial learning gets mixed up with like
social media when do it in distributedways, but really thinking about, well, how
am I tapping like, what makes it easierfor brain to take in and then code and
(02:07):
retrieve this information so I can use it?
How am I synthesizing it?
How am I bringing it back?
So like, that, and then thatepisode just connected to like
all of the other episodes.
So, Hadiya had another really great thing.
So I guess with two, but, when shetalks about storytelling, that was just
a really good reminder for me, whichwas that you can't really teach people
(02:29):
empathy or you can't them be empathetic.
You can only create the environment.
You know, so even, Hadiya's episode isall about storytelling, so even there,
you know, you create these beautifulstories, you hope that they'll connect
people, they'll people, they'll engagepeople, get them want to be better and
put themselves in other people's shoes,but you really can't make them do it.
They have to want to do it.
And so, your job is again,create that environment.
(02:50):
I've thinking about as we design likeour AI Academy, our training for, you
know, B2B as we've been working onlike our sales enablement training
for other clients and some of theother projects we've been doing for
other clients behind the scenes.
So, those were two really good ones.
I mean, there were so many goodepisodes last season, hard to tell.
If I'm going popcorn, I'm going tochoose, oh, this is a tough choice,
(03:13):
I'm just going to blind pick.
Alright, Katie, you're kind of where I am.
I'm glad you did because, when youtalking about Hadiya's episode,
that's the one, I am returning to themost in my mind, especially, and it
became the title, but the line about,"Think Headlight, not Spotlight".
Oh, You know integrating storiesand, into your knowledge sharing,
(03:33):
and peer to peer conversations.
So, I think that, that stuck meand I'm, trying to think about
can we facilitate whether it's alive instructor led training or
you know in terms of community
often comes aroundlearning for social learning.
So, how do we invite stories?
You mentioned empathy.
How can that help cultivate empathy?
(03:54):
Create psychological safety.
Another one, going back a coupleseasons now, but, yeah, I think
I'll always be thinking about this.
So, I'm going to go to Rocio.
Of course it's a, a lot of the stuff Iwas, one or two things I was going to say.
I would say for me there was like a themelast season of like intention and purpose.
(04:15):
And, I think that, that has stuck withme, whether it is we're working on
projects on the blueprints and we'remeeting with clients or whether it
is if I'm writing an email, right?
Like, what is the purpose?
Like, what am I trying to accomplish.
What I trying to get someone to do?
What do I want the outcome to be?
And then, frame everything around that.
And, I think that those purposeand intentions were very powerful
(04:37):
and there were a theme inevery episode that we recorded.
So that has really, know, sometimeswe, least for me, you're not like
in my role as a project manager.
I write a lot of emails.
I communicate a lot with people andsometimes I'm a very direct person.
So, sometimes I'm just like, "oh, well Ineed to, you know, sound or ads", and I'm
(04:57):
just like, no, like, what is the purpose?
What is my intention?
What am I trying to get people to do?
Because, sometimes if you don't do itlike that, you're not gonna get the
outcome that you want and it's just lotof back forth to just, it have been from
the beginning, it could have been youknow done how you wanted it to be done.
So, I think that for me that has beenone of the most important, a little bit
(05:20):
validating lessons from last season.
And, we're already seeingthat theme again this season.
So, I think this is just gonna be eternalbeing on the podclass, because I think
that everything that we do, no matterwhat it is, we need to have a purpose,
which goes back to, was that a seasonone episode where we, there was a book.
I remember and in it talked aboutpurpose, and finding the purpose.
(05:46):
It was about meetings andfinding the purpose before you.
Was it Art of Gathering?
The Art of Gathering, right.
Purpose and intentionwas all over that book.
So, it's definitely been a themethroughout all the seasons.
Love that book.
Diego, you're totally not off the hook,by the way, just because you're host.
So, for me, I would say, I kind ofwant to go back to more when we talked
(06:07):
to Mallori and I think that's more,because I hosted that episode, but I
finally got to attend my conference,a couple of ago; and I kind of got to
see it all play out; actually, had awhole conversation with Nicole about it.
It's like, it's very interesting tosee once you go into the real world and
the setting and see everything unfold.
And, how the facilitators andeverything, they really tried to get
(06:28):
you into engage and seeing like sociallearning at work in its own self.
You know, everything had an intent;everything had a purpose when we were
doing things when we were doing ournetworking skills, when we were doing
our strength building, assessmentbuilding, all that was into play,
but getting to interact with others.
In a in-person setting after being offthe pandemic for so long and being on
a virtual it was so nice to actuallyinteract with people and like see things
(06:51):
happen that I hadn't really seen before,and like really get to bond with people.
And, you know, I talked about itwith Mallori how she talked about
how we have those options now inthe world where we can do it in
person and we can do it virtual.
It allows us to really, you know,show both sides things and really
learn in different aspects,and still be able to connect.
I think one thing that tookaway is connection is so
(07:12):
important in this world today.
I think, through social learning,we build that connection because
we're able share our stories, we'reto show our vulnerable states.
And, I, there was a quote that happenedat the conference that I remembered most
vividly, and it was, "we admire peoplein their strengths, but we connect
with people in their vulnerability".
And I think through all of guests lastseason, that was one thing that showed
us is, they show that they struggle,they show that there, it wasn't an
(07:35):
easy way to get where they are today.
You know, talked to Dr Sargent, andshe said it was a work in progress
getting those communities built,cohorts built, but through those
struggles, those challenges, it wasable to become this massive thing.
And I think each person emphasized thatlast season, and I'm really excited
to see what our guests have to bring.
So, I was really excitedto see all that in play.
(07:56):
So like ,sneak preview a little bit,but I wanted to say a quote that I
remembered hearing at ATD that kindof sounded like the one just said, you
know, but I can't cause it's in episode,uh, 25 25 or it's, it's whatever one
we're doing on a live facilitation.
So, you'll have to stay tuned andhopefully, my dog's not totally losing it
(08:19):
and you all hear it on the live stream,but that happens to you in live recording.
My laundry went off too.
So, that's what happenswhen you're being social.
Yeah, Diego, I have to,I have to agree with you.
And it's just interesting, you know,now you're like the background.
So, for when entered world learningdevelopment, every time you were like
(08:40):
experiencing something about like atraining, a conference or whatever.
You're like, "oh yeah, I would havedone it this way" or "oh, well, you
know", and then you know how everythingworks, the assessments, why they're
doing the activities they're doing.
So it's an interesting experience togo to these things as someone that like
practices, cause you're, you know, graphicdesign, but you work on our projects too.
(09:01):
So, you definitely know the insand outs of what it takes to put
on, put on something like that.
Definitely and it's very exciting tolike see that all like happen and like,
you know, like you said that backgroundknowledge now, because i'm you know
i'm in sports world like it's verydifferent, but now having this background
and seeing that and like even thoughmy conference was mainly about sports.
(09:23):
It was like "Oh, I can see exactlywhy this is happening here".
And like, it was kind cool, youknow, it's something different, and
it's very interesting, especiallythe keynote speakers when they were
talking about this is the intent.
This is the purpose.
They were honing in on i'm likeyep, our special guests already
emphasized, emphasize it I thatwe kind of, I got the point.
And, I'm like, I hope everybodyelse is getting the point too.
(09:43):
It's like, you have to have anintent and you have to have a
purpose with with what you do.
And that's not the same as thelearning objective to understand the
terminology for, for this program.
Shout out though, toSarah Cannistra, speaking
of
conferences, I'm pointing as ifanyone can see what I'm pointing to.
(10:07):
Well, I'm gonna, I'll let Diego read it.
Forget.
Can you see the, the chat stream.
Alright.
So, Sarah said "I loved all theepisodes, but I really enjoyed the
episode y'all did on copywriting.
It's a skill i'm seeing leveraged moreand more and love the tangible takeaways".
Why don't go into that alittle bit, Katie and Nicole?
I know that was y'all's big a littlefinal piece at the end of the season.
(10:29):
So, y'all want to talk alittle bit about it more?
Yeah, sure.
I enjoyed that episode,because it made me think.
Nicole challenged me to come up withmy top two, so yeah, I always kind
of go to like, you know, you got toknow your audience or audiences, and
really kind of have that empathy andimmerse yourself in their problems,
their world, like, and sort of the why.
And, because we're all busy, So, yeah,these are just kind of my go to strategies
(10:54):
and, I'm always learning as I go.
And, Nicole is a wonderfulperson to learn from too.
So yeah, popcorning over to you, butI thought I liked that episode too.
Thanks, Sarah.
That episode was really fun.
I loved working with you on it, Katie.
And I, I do think there's, there's alot of value be had in like just sitting
down, seeing how it works because wetalk a lot about great writing and we
(11:17):
want engaging content in, you know, Land D, but we don't always see it play or
really know what we're being asked for.
So, I think that one was really fun, butI just can't under, uh, what's the word,
I can't over emphasize how importantit is for you to learn to write well.
And I don't care that chatGPT is so confident now.
It's still, a skill that think everybodyneeds and we're just actually we're
(11:39):
doing "I Can Ducking Write" reunion,and or regroup and retreat later.
So, it's top of mind.
You know, we're talking about, well,how do we get everyone to write well?
and how does Chat GPT help us write well?
Because that or othertools like it, right?
Use perplexity, or a cloud is popular one.
There's lots of stuff out there,but it still comes down to like,
(11:59):
you know, what do you know?
Because you can't prompt.
Yeah.
Even AI correctly if youdon't know who you're serving.
So is that exactly what we'vebeen saying this whole time?
It's like intent and knowing youraudience and if you don't know those
two things doesn't matter what youdesign or who you design it for.
It's gonna bomb or at least it's not goingbe as effective as it could have been.
(12:20):
And then, our next comment said,
"Understand" grr.
I think that pertains more, inmy context, I'm thinking of going
back to kind of Hadiya and theunderstanding your audience.
And, you know, when she talked about thestorytelling and the first time, you know,
she couldn't really understand why peopleweren't receptive to the story and it's
(12:44):
of reflecting back onto understandingand knowing your audience and going
like this is how it should be writtenand how are their perspectives going
to change the story and the narrative?
And how are they youknow reflect upon that?
So that's kind of how I take it.
I don't know if any of youall have a different idea.
Yeah, I know exactly whatMichelle is saying, because
we've researched our, No, we were
(13:04):
talking about understand as
a learning objective and it kindof ties into what you're saying to
diego, which like when you're notclear about your intent and you
have these big learning objectivesinstead of sincere purpose, goals,
and meaningful performance objectives.
You don't actually target anything, writea of loose content about topic without
any way make easy transfer what you'relearning or apply it or synthesize it.
(13:28):
It's just, it becomes purposeless, right.
And so, yeah, I thinksomeone's jumping in.
Just put yourself, and what doesunderstand, understand mean?
What do you mean by understand?
It could be like a bunch of differentthings to a bunch of different people.
And then, you end up with everybody, youknow attaining that goal different way.
(13:50):
But what does that even meanto understand something?
Like that, that needs goals on its own.
Understanding that could bebig objective you'll have.
Yeah.
Oh, yeah.
Oh, yeah.
So, Michelle is just totally agree.
What does understand even mean?
I mean, I'm sure there aresome cognitive measures for it.
(14:10):
If you ask a psychologist, but probablybeyond the scope of most of, you know,
what we can do is instructional designers.
Yeah.
Yeah.
Diego to you.
While we wait for some more audiencequestions, I think I'll go into our next
question, and this pertaining more towhat we're going forward into, know,
(14:32):
here in premiere three, so kind ofwant to talk about, what you all most
looking forward to this upcoming season?
There that stands out, or is thereanything you're dying to talk about?
I'll go first.
Yeah, you want it to go?
I think, for me, one things that reallyexcited is that, we are really trying to
have more actionable steps in each of theepisodes where like after the episode is
(14:56):
recorded and you listen to it, there'sgoing to be things that you right away.
A lot of our questions in the recordingare geared towards that to get, you
know, even if we have a guest, forexample, like ask questions that they
can give us like actionable thingsthe audience to go ahead and use them.
And even, going through, throughthe recordings and recording the
episodes, like we recorded, like Nicolementioned, the about live facilitation.
(15:21):
I have like a checklist of thingsthat about on that episode that
I'm like, hmm, that makes sense.
I already applied one.
A lot better than we already are.
You know what I mean?
So thinking about like I Can Ducking Writelike all this plans we have, I'm just
like there was a lot of nuggets of how tomake live facilitation in that episode.
(15:43):
And yeah, I'm just looking forwardto those like tangible things
that you can walk away withand not as much theory based.
I would say I'm excited for that.
Yeah, and I know we recorded this onealready, but I'm excited to see the
discussion that will be sparked byour conversation about AI that we have
with Myra, because this is somethingthat I'm sure many of us like like me
(16:07):
are thinking about all the time now.
So, I'm just really curious howthe audience will respond to that.
And, I want to hear what people doing withAI and what you're looking forward to what
You know, hang ups you're encountering.
So yeah, that's a bigone for me this season.
I'm really excited about these lives.
I think they're super interesting.
So that's a new one.
We have like three of those thisseason and definitely the two
(16:31):
guests that we've already donehave got me just absolutely pumped.
We actually are.
So, if you're listening, just so you know,we're tapering back on guests this season.
We have select because thoughtperspectives were just critical to have,
and beyond maybe our realm of expertisecertain cases, like, you know, Katie
mentioned Myra Roldan, like, we're notAI experts, she is, and so we love our
(16:53):
partnership with Myra, especially onYour Academy AI, but I think that's
going to be a real big win, because Ifound while we were really excited to
talk our guests, we noticed ourselvesgetting a little fluffy, admittedly.
And I think we've been, we've just reallyhoned in on our craft and, trying to
turn it really into that podclass feel.
So, you feel like you're getting thebulleted list of what you need change.
And so, this is probably not best example,you know, our live premiere, but the
(17:16):
rest of the episodes are definitelyfeeling a little more structured
and a little more nuggets of wisdom.
Yes, I agree with you, Nicole, on that.
I think the lives are going to be veryfun for our audience to see us at work.
I mean, you see behind-the-scenes,a lot of edits and this is a
time for our audience to see andlike our goofy selves sometimes.
(17:37):
We have a lot fun we do videos, andsometimes some things don't make the cut,
because we to edit it within a certain
timeframe, but that's
something I am excited for.
I'm also really excited for thisseason, our community has grown.
We are at 370 lab mates on our LinkedInpage, and I'm just seeing growth and
seeing there are many people who topart this social journey with us.
(18:00):
And, with the lab mates thatwe're gaining, it's very important
that we're seeing like thiscamaraderie that we're building.
And, I'm really see people coming togetherlearning together through our podcast.
So, that's what I'm really excited foris more labmates involved and you know,
share our knowledge with them and, youknow, you having in part of our community
(18:21):
that we've to build I'm excited for that.
Oh, and I think that'san important mention too.
Like, if you've been participating inFacebook community, we've just found
that, that, you know us L&D folks,we really live in there anymore.
We've moved over to LinkedIn.
So, if you're looking forexperiment things like that, just
keep coming the LinkedIn page.
(18:41):
That's where make everything available.
And, obviously, our PodBean page wherewe host everything, things will still
be there, like the notes and all that.
And then, wherever you listen our podcast: Apple, iHeart, Spotify, all good places. (18:49):
undefined
Definitely.
So we have about 10 more minutes,we'll leave it open to our lab mates.
If they have any burning questionsthey like to ask us, or free to type
in chat and be happy to of those.
While we wait for those becauseit's awkward waiting questions.
(19:12):
Definitely, you're out there watching,let us know, ask a question, anything open
to
learn the season.
Maybe the question is like,what are you hoping will uncover
this season our team like that?
Because, I know we put up some topics,but I think we still have questions and
things we're hoping will come out ofall of what we're doing this season.
So, I'll leave that floating, becausewe do a question from the audience.
(19:35):
Anyone want to take that?
Well, I can read it while we think aboutwho wants to go first, or if you need
to throw me under the bus, go ahead.
Do you all see any differences inyour approach to social learning
when it comes to internal learningprograms with employees versus
external customer education?
The short answer yes.
I'm curious what thethree of you would say.
(19:57):
I'll, I'll, I'll try it.
I think so.
And, I think because we aresocial learning enthusiasts and
because we promote social learninglot there, we welcome social
learning at Your InstructionalDesigner any chance that we get.
I think sometimes customer education,there's a lot restrictions and a
lot of red tape that comes with it.
(20:18):
And, even though, we want tooffer the blue sky to our client
when it comes social learning.
It's not there and it's knowthere's restrictions when it
comes to technology, right?
There's only so you can do withclient technology that it's not
necessarily promote, promote sociallearning, but we try our best.
But, on the other hand, atYour Instructional Designer,
(20:40):
a lot stuff that we do.
It's geared towards social learning,interaction, and knowledge, peer
knowledge and feedback and a lot all thethat we preach about, we practice over
here at Your Instructional Designer.
So, when we create our blueprints, wetry to put as much as we can in there,
but there's definitely so much we cando, especially if client just wants to
(21:05):
train and not necessarily incorporatethose things, but we're working on.
It's a movement.
It's a movement for sure.
I think when it comes, so there'stwo ways to answer this question.
One is, how Rocio said it which I wouldagree agree with, like internally, we
practice what we preach, like it's socialtime, maybe too much, but that's okay.
(21:26):
But if you're talking like strictlyterms of us producing for clients who
are producing internal training versusexternal training, because that is
something we right sometimes we'rebuilding for like our nonprofit client
who's building for multi agency grantaward winners; and then we have clients
who are like their internal salesyou capabilities, their internal news
(21:50):
reporting capabilities or things that.
I think at tactical level, there'sno difference in how approach.
So, we're always using ourfive C's of our blueprint.
Going forget them on fly, I'm going totry to go through them the top of my head.
It's curriculum, which is like oursessions events; our Community Strategy;
(22:11):
our Curation Architecture; Communicationsand Marketing; and then, the Consultation
that kind takes them all of this stuff.
So, we have really nailed downwith the meeting structure and all.
So, that will look the same forevery client, regardless of who
they are and how they're buying it.
If they're cohort, you know, we mayadjust that a little bit, like if you're
(22:32):
just doing community may not need thecurriculum plan or you're just doing
self based learning, but infusing socialstuff into their may look a little
different, but the real heart of why itlooks different usually has to do like
much access we have to the external user.
And so, maybe the answer is no, actually,because sometimes we're allowed to
(22:53):
talk to get the information to do thatreally thorough audience analysis,
which so critical to learning; and otherbarrier is sometimes the technology.
So like, controlled conversations happendifferent ways internally, sometimes
than externally, but I guess, I thought,yes, but maybe answer really is no.
Like it's, it's, we kind ofapproach it with the same thing.
(23:13):
It's just the output looks different,because your purpose, and your intention,
and your audience is different.
So, we're kind customizing.
That very long way to, to, toget to yes, the same for both.
I don't know if anyone agreeor disagree there though.
My mind went to yeah, I agree.
The community management principles thatwould really work well in both contexts.
(23:36):
I'm thinking with internal learning youhave opportunities for social experiences
like mentorship, you pairing people, youknow, think in both cases you hope long
term relationships, and really fosteringthat, but yeah, just I think opportunities
when internal to do things like that.
that You really wouldn't anopportunity with customer education.
(23:59):
So that's what, I agree with yoouand that's what my mind went to.
Which also makes think, the hardestchallenge I think, with internal, in
theory, there's systems that you'realready using that we can kind of game, so
that you're sort not necessarily learningin flow work, you're leaving work to
kind of make this new space for learning.
It's all kind of tied in integrated.
(24:20):
With external customer education, theyhave to want to come to that space,
have motivated to come to that space.
And so, that is the difference.
I mean, it's the same thing, right?
We're still creating acommunications and marketing plan.
We're still structuring itget people there, but it's not
in their everyday flow work.
Like you pick Circle a toolto run community for example.
(24:41):
Clients are using Slack, teams,all these, all these other tools.
You have to create a lot of incentivearound bringing them in, don't think that
exists necessarily internal learning.
Although, there you have toworry like people have had bad
experiences with the tools that areimplemented into your organization?
So, that's another one.
Sometimes it's like whole cultural shift,which is hard to do in short amount times
(25:05):
that clients want trainings to go out.
So hopefully we answered question, Sarah.
You got three perspectives.
There's an answer in there someplace.
Diego, I guess you're back,unless anybody else has questions
from the audience right now.
We'd love to answer them.
Live has awkward silence, sonobody's going to find out.
(25:29):
This is the live streamingchallenge, unless you do what like,
Kickstarter trick is and you, baitpeople in as plants for questions.
It's a little quiet and goes slow; andeven if don't, people need time type in.
So that's note for allof you out there, too.
See?
Sarah posted.
It took a second.
(25:50):
Thanks for joining Sarah,and for your question.
We've appreciated everybody who'scommented and shared on our stream here.
We're very excited that y'allall got to join this morning.
I know a little early for some, orin middle of your workday, but we
appreciate the time took today.
Ask away.
We're here to answer anyquestions y'all may have.
(26:13):
I'm not plant, I have one more.
And always is ask all questions.
Michelle loves the quiet.
She to see our personalities.
What is it?
We say we have to change our turtle.
had to train Diego on awkward turtle.
There a whole course about it.
Micro learning.
We said, no, I'm just kidding.
(26:35):
We get to teach Diego alot our generational stuff.
He could write a book aboutus, millennials, by now.
How we interact each with each other.
I'm going to go psychology.
Daughters of millennials.
(26:56):
Definitely lot to write about.
I'm going to write a seniorthesis about millennials.
Working with the firstdaughter in the lab.
There's a question.
Sarah's question is, "What's yourfavorite tool to house social
learning if budget was no barrier?
I'll start with, who wants to go first?
(27:17):
I nominate
diego?
Okay, I can first.
Which I kind of mentioned last yearand I, I kind of continue stay with it.
I really like Canva my social learningtool, because I just love ability
to collaborate with the team there.
It's easy to set up.
(27:37):
I can share it with Nicole, Katie,and Rocio, and we can all put
our ideas in, and gather put themand you know, people can edit.
It really kind of helps you keepalmost a sense of accountability.
If I were to misspell something, atleast three people who can check it
before I, like, submit it, instead ofsaving the document, sending it over,
having to edit it resend, like, it'sthat way like, sending it, resharing;
(28:00):
and it also allowed us learn in differentway, because I can see the thinking
when Katie, Rocio, or Nicole send oneof their designs and I can be like,
okay, see where they're going this.
Now, how can I help and or enhancewith, you know, my expertise and similar
things when have writings stuff, I sendit to them and can see that, so it's a
really good way to, you know, understandthe creative thinking process that I
(28:23):
think a lot of people forget about,so that's kind of what I like use.
I'll pass it on to Rocio.
I'll tack on that Canva also nowactually has a learning component to it,
it like, can modules and courses too.
We haven't tried it yet.
It's brand new, but that'llbe interesting to see.
Alright, Rocio, you're up.
(28:43):
It's ok.
It's okay.
Sarah, I would say my favorite toolhasn't been invented yet, because really,
my favorite tool would house everythingsocial learning: community, chat,
learning, project management, everythingand anything, screen recordings,
lives like anything that you couldthink of that promote social learning.
That too hasn't been inventedyet, been created yet.
(29:06):
So we have to work different tools atsame times, which kind of it, you know,
hard and for the buy in, because nowemployees have to, you know, use all tools
when we sell or we design our programs.
But I would say I have two.
And sadly, one of isaway, which is workplace.
That's we house our social learning,and whenever a client is open to
(29:29):
tools that's first that's alwaysto be just because it does a lot
of the stuff that we want it to do.
Obviously, not everything Isaid, but I love workplace.
That's going away, so we are inthe search of a new social learning
platform for us which is when Nicolewas mentioning Canva has learning.
So that's something that we are exploring.
(29:51):
And then, I would say my, my,my, my, most favorite is loom
and I will die on this forever.
Just because as a remote team,it allows us to have a lot of
interactions without having a meetingand can interact with each other.
And, you know, we, like 2 second looms.
(30:11):
Like I have five second justto get an answer to something.
You know, I think it's lost through textand you can comment, you can, you know,
communicate with the person the end.
You can share knowledge if you wantto, like I have through loom, I have
shared how to do something so someonecan learn to it, and so Nicole.
So, that's my favorite one,and I use it all the time.
(30:33):
Katie.
will say one thing before we go on.
Loom is something definitely, know kindof where I got my onboarding experience
through, and like a lot of the stuffwhen we go into projects, Nicole a
very thorough description, good tokind see the process because sometimes
you just read things, it's very hardto, you know, see but hearing it then.
(30:55):
I'm a visual learner and so being ableto hear it and see it at same time,
rather just reading, it has helped somuch, so, you know, something I think,
especially for remote teams, that itgives you that ability to interact
in a way that's not as face-to-face.
It's almost like seeing that and they'reactually talking to you even though you're
not really talking to them, but it's likethat experience is what enjoyed of it.
(31:20):
So, now can go Katie.
Oh, yeah.
I think my caveat, I, there so manytools, so this is just based on what
i've had the opportunity to try,but I in terms of housing, I also
agree that workplace, sad it's away.
I love signing in everyday for work into there.
There's so much you can do.
It really feel like our remoteteam has a sense of community.
(31:42):
So I guess the second to that beCircle, and also I in of I really Miro.
I should have made a betthat that was come up.
I would have won.
I'm not paid say thateither, so you just love it.
Yeah.
Guess that leaves me.
(32:03):
Favorite place.
So I'm say it's workplace and we'refinding replacements; and so, riff some
of ones I've already looked at, arecircle is definitely included there.
I don't know it'll be robust enoughfor what we do in, in, terms of like
replacing a collaboration tool; lookingat connect team; workvivo by zoom.
So there's a few we're,we're looking at now.
(32:24):
So, maybe we can report back maybe endof season or next season about where
we end going, but I think a budget isalways funny a question because there
are these super tools like workplaceor there's like NovoEd, add-on social
learning tools for enterprise, lotof times the best for social learning
are just your like workplace tools.
(32:44):
So, your team chat, Slack chat, yourwhatever, like so much learning is
happening between collegues in thoseplaces, that if all got email, chat,
and a place where you like put thingsorder, whether a shared drive or
a task list, you've got enough todo really great social learning if
(33:05):
the intention and creativity there.
So, yes, like the super tool of thefuture, I think we all hope is there,
like there's so ways, love AI tolike help management and things, but
really, like, I don't, I don't knowthe favorite like, wherever people
are going to go, and the, the that'sexisting for social interaction.
(33:29):
It's kind of my short answer.
Yeah, so Diego, you could take it home.
That was good.
Well, I'm this on real quick.
Sarah said, you all make it,because I'm looking at Rocio.
I've been saying and every time Imention I'm like if someone creates
(33:50):
it, i, I want money because camewith this idea, but, I agree.
Maybe one day.
Maybe that going will beour taking it home project.
I mean, you guys design itand we, I will go out pitch
it.
Sounds
(34:10):
good.
I want to thank you all for being today.
I want thank team for beinghere and doing first ever live.
It was really fun and it wasexciting to try this new experience.
you know, now, we now know how to do andkind can do it now more in the future.
so Thank you all for joining us today.
And we see you on our next episode ofThe Social Learning Lab, look forward
(34:31):
to seeing you this season on three.
Bye labmates.
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