In this episode, Oliver Lennon is joined by Nicolas de Kouchkovsky, an expert in customer experience and customer-facing technology markets. Nicolas has extensive industry experience, having held various executive roles, including CMO in companies like Genesys and Alcatel-Lucent Enterprise. As a Fractional CMO with CaCube Consulting, he leverages this vast experience to help companies drive growth and innovation. Conversational Commerce from a sales and marketing perspective is an area he is currently focused on.
During this episode, Nicolas and Oliver delve into the world of sales and conversational AI. They discuss use cases for conversational commerce and how it is transforming the sales process. Additionally, they explore the future of the technology and discuss related technologies such as Customer Data Platforms (CDPs) and their importance in creating personalized customer experiences.
Nicolas also shares his thoughts on generative AI and its potential to change the industry. As they wrap up their conversation, the Rugby World Cup even makes an appearance. Don't miss out on this insightful episode that provides valuable insights into the world of sales and the rapidly evolving landscape of conversational AI.
Popular Podcasts
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.