The Technology Bradcast

Some MSP's think that they can update their master agreement simply by posting updated terms on a central website. It's so effortless. It's hands-off. It's so...UNENFORCEABLE. If you think you can unilaterally change your MSA and then force your customers to accept the modified MSA simply because your MSA says "that’s the way it is," well, you’re in a very precarious legal position.  Want to know more?  Listen up.

New York is about do to away with non-compete provisions. That means that your employees can quit and then open up a competing shop or even work for your biggest competitor.  So what does that mean for your company?  Should you panic?  Should you care? The answers are ahead…listen up.

MSPs that use service agreements only some of the time (instead of all of the time) forget where they are. They forget what could be ahead.  If that's what you're doing, then you need a dose of reality.

Listen up.

Your customer’s workforce is distributed.  That's a fancy way of saying, “Employees work from home and don't really care about security.”  As the MSP, you're supposed to manage all distributed devices and make sure everything's alright. But will it be alright?

Maybe, but only if you remember that sharing is caring. Listen up.

You want to raise your fees because you’re losing money on a customer, but the 3% or 4% increase allowed by your agreement simply won't be enough.  Sound familiar?

What if I told you that by using a "Brad Gross contract strategy" you could you raise your fees by any amount and your customers won't reject your agreement?  It's not impossible.  It's experience. Listen up.

Your customer's IT Director approves a quote for service, but after the service is done the customer's CEO says, “I didn’t ask for that service, it shouldn't have been approved and I’m not paying for it.”  It’s called “scope denial” and it's painful and expensive situation to fix.  Want to avoid it?  Listen up.

The headline of the Bloomberg article was simple enough: Morgan Stanley Lost Some Hard Drives. But in that headline was a hidden message to MSPs that offer hardware as a service.  And that message couldn’t have been louder, darker, or more urgent. 

Welcome to the next episode of the Technology Bradcast.

If you’re not offering a security awareness training solution, then you’re not only doing a disservice to your customers, but you could, under some scenarios, be exposed to legal liability.  Wait, what? Legal liability for not offering security awareness training?  Listen up.

(After listening, check out this link: https://www.everythingmsp.com/videos.html#video-gallery-1)

How much detail should be in your quotes? What if your quote is too short?  What if its too long? What if we answered all of these questions AND told you how to manage your customers' expectations simultaneously? 

That's exactly what we do in the 41st episode of the Technology Bradcast. Listen up.

You can't solicit my employees, and if you do, you'll pay.  Or will you?  Hmmm...

Are non-solicitation agreements really enforceable?  If not, then what should you do? 

Let's talk about it.  Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

Transition services – every MSPs provides them but very few protect themselves from the pitfalls that plague those services.  What kind of pitfalls are we talking about ? The kind that can land you in court.  I’ll tell you how to avoid those pitfalls right now.  Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

Your MSP offers compliance as a service, which means you’re giving compliance-related advice to your customers.  But what if your advice is wrong?  Or what if the law changes and your advice becomes obsolete overnight?  Want to avoid the pitfalls of compliance as a service?  Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

You can have the best agreement in the world, but it means nothing if you don’t implement that agreement correctly. Poor (or no) implementation means big and expensive trouble for your MSP. Want to learn how to implement correctly?  Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

We're closing out the year with a discussion of the legal loophole that ambulance chasing law firms might use in the future to sue MSPs like YOU.  This may very well be the most important episode of the Technology Bradcast--ever.  You need to listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

If you're scared of the headaches and heartaches of providing your services in a co-managed environment, then you need to follow the "Brad Gross Three Immutable Laws of Providing Services in a Co-Managed Environment."  Yeah, ugly title but damn great advice. Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

If you're going to buy out your partner, then you'll need a buy/sell agreement.  But what is a buy/sell agreement, and what are the “must have" provisions to include in that agreement?  You have questions?  I’ve got answers.  Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License

The directors of your customer’s company are fighting with each other, and one of them sends you an email saying, “I want you to give me all of the administrative passwords for the company.”  Do you have to turn that information over?  Should you?  Listen up.

Music: "Werq" Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0 License