In this episode of Your People First, Jonathan Mifsud sits down with Greta Rapinett, an expert in customer experience and team dynamics, to uncover the essentials of creating meaningful connections. Together, they discuss what it takes to build a cohesive experience across all customer touchpoints, emphasizing intentionality, empathy, and the role of internal culture. Greta shares insights into how aligning company values with customer interactions can elevate team dynamics and customer satisfaction. Join us to gain invaluable insights on elevating customer experience and building stronger, intentional connections.
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
CrimeLess: Hillbilly Heist
It’s 1996 in rural North Carolina, and an oddball crew makes history when they pull off America’s third largest cash heist. But it’s all downhill from there. Join host Johnny Knoxville as he unspools a wild and woolly tale about a group of regular ‘ol folks who risked it all for a chance at a better life. CrimeLess: Hillbilly Heist answers the question: what would you do with 17.3 million dollars? The answer includes diamond rings, mansions, velvet Elvis paintings, plus a run for the border, murder-for-hire-plots, and FBI busts.