Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Eight oh four thirteen ten WIBA and ask the experts,
brought you by lars Send Home Services Online, Larsend Homes
Services dot com. That's l A R. S O N
Home Services dot Com. There telephone number six oh eight
five three five forty three forty three. That's six oh
eight five three five forty three forty three. Joining us
(00:21):
this morning, fresh from the gym, mister Andrew Larson and
Larsen Services. Andrew, how you doing this morning?
Speaker 2 (00:27):
Uh? You know, I got a good pump going on. Yeah,
and my head's clear, probably because I took three hundred
milligrams of caffeine and my pre workout. You know, you
get me after pre workout yea and lifting every single Wednesday.
So that's why I'm so talkative. I'm usually pretty much
an introvert. That is, uh, I'm kidding.
Speaker 1 (00:45):
I was gonna say that's gonna say that is surprising,
but not you are. And that's you know what We're
going to talk this week about about some of the
questions to be asking a contractor and you know, those
really important things that folks need to need to do
as far as any type of repair, any type of
thing being done on your home. Some of the questions asked.
But that is one of the things that that that
(01:07):
I think is really important. One of the things that
I know you and everyone at our home services really
excels at is communication. It's a it's such a vital
part of what you do. Obviously, the work and the
result is the most important part, but there are other
things that are very important. And the ability to have
a good communication channel is vital in this in this world,
isn't it, Andrew?
Speaker 2 (01:28):
It absolutely is. It's very, very very vital. Sorry, no,
I was good.
Speaker 1 (01:36):
I was gonna say with that too. And as we
talk about, you know that having that that good communication,
is that like one of those questions like so, I
think a lot of times we think of like so
I'm gonna you know, like a storm chase or something,
asks like hail damage or something there's people pounding on
my door. I think our our our, our our eyre
gets a little up like we're ready to like like
ask a bunch of tough questions, but like just in general,
(01:58):
like if you're having like you know, your roof is
just due for a replacement, just run of the mill,
it's time to be doing that stuff. One of those
questions I guess you should probably really important, which is
how do we communicate? How do we know, like, once
this job gets rolling, who am I in touch with?
Who's my point person? And I know, having worked with
Larstom Services very early on, you know right away exactly
(02:22):
who your point person is and they are always there
for you. That communication part and asking that question about
who your point person is really important one.
Speaker 2 (02:28):
Isn't it. It's communication is everything. So here's the deal.
One thing that we make a very good point of doing,
and I think that every company should do this is,
you know, our model or one of our taglines is
be part of the experience. And that's not just us
doing a good job. I mean that's a given, right,
(02:50):
Like it's kind of a given nowadays that with the Internet,
and we talked about this last week, you know, with
with Google reviews and stuff like that, you got to
do a good job, right, But what's the experience like,
which normally almost always boils down to communication. It's communication.
How are we communicating with the homeowner? Even from the
(03:12):
first time that you call, you call our office, you
know you're going to talk to one of our amazing
appointment centers that I mean they set hundreds of appointments
a week. I mean two to three hundred appointments a week.
So they're very very good at what they do. They're
very very good at getting the information and setting the
best times possible for everybody. But you know, after our
(03:32):
sales rep comes, when they come out, we're going to
show you who the people are, pictures of them, names,
titles of what they're going to do, and what their
job is. Because you're going to get a welcome call,
and if you decide to use us for your project,
you're going to get a welcome call from a point person,
and then that person's going to let you know, hey,
you're going to be getting a call from so and so.
They're going to be the scheduler and so the communication.
(03:57):
We feel it's very important to for you to know
exactly who you're going to be talking to and what
their role is. But there is always a main point
person from the office, and then the day of the job,
there's a main point person, whether it's a roof and
we've got our roofing crews there, which our roofing crews
are subcontracted. I'm actually proud of that because we've had
(04:18):
the exact same roofing crew since twenty eleven, the only
crew we've ever used. But we also have a point
person on site with our company, one of our project
managers there all day to work with the crew, make
sure they have what they need, make sure your home's protected,
make sure your home is cleaned up. So when the
guys are really working putting your roof on, doing an
(04:40):
amazing job, and you have questions, we've got someone there
who can always answer questions. So when looking for a contractor,
one of the questions to ask is who is my
point person. I mean, there's a lot of companies out
there where a sales rep will come out sell the job,
and then that same sales rep is in charge of
that job as it's getting done. Yet they're not actually there.
(05:01):
They might swing over in the morning and say, hey,
good morning. The roof and crew is going to get
here in a little bit. If you have any questions,
call me see a buye. We don't believe in that.
I believe in having someone there the whole time is
so if you have questions, they're going to give you
their business cards. So I mean, listen, if you're getting
a roof done, there's a lot of stuff going on, right, yes, Wow,
(05:23):
maybe there's a lot of stuff going on, and maybe
you don't want to walk outside at that point, but
you can just call them, you can just text them.
They're around your yard somewhere. So communications huge, and that's
something that you should know. You should know when choosing
a contractor. You know, obviously simple how long have you
been in business? And then like actually really look that up.
(05:44):
It's easy to say anything you want. And a lot
of contract or starting business, go out of business, open
up under another name, and they can continue to do
that pretty much forever. And it's been going on for
years and years and years about a go ahead.
Speaker 1 (06:00):
As you're asked, as we're kind of asking some of
these questions of you know, potential contractors, I know, one
of the things you mentioned is, of course how long
you've been in business. One of the things that is
amazing about what you do at Largstom Services. And I
hope folks gets to the website Largstom services dot com.
When you go down to your you know, get to
you know, words from your customers and your linked to
like your Google reviews four point eight out of five stars.
(06:22):
I mean, that is that is something that that doesn't
happen overnight, that has done through years and years and
years of really really high quality work. That people are
people are recognizing that work.
Speaker 2 (06:34):
Uh, they're everything. Does I mean, you know, Google reviews
are almost as important to us as as as as
getting another job. I mean, because it's validation of the
project that we just did. I wish I was going
to screenshot this review that we got last week, and
(06:57):
my marketing director took it and put it on our
Facebook page. So some of y'all listening have probably seen it,
but I want to find it because the way that
this person described our roofing crew. All right, I'm gonna
read this one. I'm so proud of it. And this
is a massive house on the golf course in Bishop's Bay.
(07:23):
It's just a beautiful old like tutor, almost like a mansion,
and we put f Wave on it, which is our
plastic composite shingle. And if anybody goes on Facebook right
now and looks at this, I mean, it looks like
we put a real slate roof on this house, but
it's actually more like rubber. But anyway, Eric and the
entire crew. Eric is our project manager. Three crews, in fact,
(07:45):
were exceptional. They executed an enormous, steep, complex new roof
installation with energy, discipline, professionalism, and focus at a top
tier like a top tier military battalion. I would give
more stars if I could. The quality of this team's
labor was second to none. I cannot recommend them highly enough.
(08:09):
I'm not gonna lie to you, like I literally get
goosebumps reading that. That right there is what it's all
about for me, because we do what we say we're
gonna do. And I still, to this day, after fifteen
years of business, take so much pride in homeowners choosing
us to do probably one of the most I mean,
(08:32):
that house right there. I'm just going to go off
the top of my head, but that was probably an
eighty or ninety thousand dollars roof. And to entrust us
to put that roof on that home, it just that's
what it's all about. John.
Speaker 1 (08:48):
It is pretty. And the and the pictures that you
shared up at larsenop services dot com a couple of
photos of this house. You'll see really quickly as Andrew
talks about and of course about about Elseteae, the roof
is and and how big.
Speaker 2 (09:02):
This house is.
Speaker 1 (09:03):
Check that out, head on over to larslarm service dot com.
Read that review. It's pretty impressive. And then it does that.
That was the thing I was gonna put out to you.
I know you've been talking about Gonado for a while
and talking about F wave shingles and the F wave
shingles on this one. Pardon me, I'm like, those are
those are the F wave.
Speaker 2 (09:23):
To make different styles and I want to sit here
and have an F wave commercial, but I'm telling you these,
in my opinion, these types of shingles are probably the
wave of the future. I mean, there's no fiberglass matting,
there's no ass there's no shingle rock on them to lose.
They are like a really thick car mat They are
colored all the way through, so you're not going to
(09:44):
lose the color of it. Hail just bounces off of
if they get scratched the heel from the sun. Yes,
they are expensive, but with more and more people wanting them,
the price should come down. It's just general economics. It's
just how the world works. But again, making sure the
communication is right and having a contractor not just come
out and say hey, yep, you need a new roof,
(10:05):
like make sure it actually gets inspected. I remember this
roof getting inspected because my sales rep called me and
he's like, wow, this was this was a fun one
to get on, and we've got the right equipment for
him to do and we've got the right shoes for
them to be able to get up on a roof
like that. And having the contractor actually show you the
pieces and parts of that roof or whatever project you're doing,
(10:27):
showing you exactly what they're doing, where they're using them,
and how they're doing them. That's huge because you can't
hold anybody accountable if you don't actually know how that
roof is going to go, what's going where, and when
you have no idea, there's no way to really question it.
And we take a lot of pride in going through
the details.
Speaker 1 (10:45):
I still remember sitting at my kitchen table with your
team and them showing me like how the pieces fit together.
It's funny to think about that, but like it was
super informative of like, Okay, here's this layer, here's this layer,
here's the flashing, here's where it fits into stuff, And
as a whole owner, you're going, this is the stuff.
I never knew, but you're like, hey, all makes sense. Now,
(11:06):
I understand people don't know.
Speaker 2 (11:07):
But in order for you to hold someone accountable, including us,
you need to know what's going up there, where it's going,
and how much of it we're using. Because if we
don't tell you that, we could just remember I always
say we're talking about picking a contractor now I'm getting
into talking about roofing.
Speaker 1 (11:25):
But it is worth This makes surprise people, but most
conversations end up.
Speaker 2 (11:32):
But I always say, the most important part of the
roof is covered up. So if you don't know, if
they don't communicate exactly what they're using, where and how
much it's all covered up. Later if you're watching it
go on, there's no way for you to tell if
they're actually putting up there you what you knew. So
so communication is a huge factor. Who your point person is,
(11:53):
who you're working with, how long the company's been in business,
what are their reviews like? And then at the end
of the day, are they showing you what they're doing,
what they're using, and how they're doing it, because if
they're not, there's no way to hold them accountable if
they're using Actually right, So, because I'm being Honest, I've
seen so many instances where homeowners had a SCUPE or
(12:15):
something and they they thought they were getting one thing
and they ended up getting something else, and that's that's
just not that's not what we're trying to do, and
that that gives other contractors a bad name.
Speaker 1 (12:26):
Another really really nice thing that you guys do in
Larstorm Services is pictures of the progress, so when it's completed,
you can actually see what's under those shingles and see
that the work was done right. Great day to call
Larstorm Services if you have any questions at all, they'd
love to talk with you. All I got to do
is pick up phone gimmick call six oh eight five
three five forty three forty three. That's six oh eight
five three five four three four three. They are your
(12:48):
experts from the attic up and they'd love to talk
with you again. The website larstorm Services dot Com more important.
Make those phones ring this morning six oh eight five
three five forty three forty three. Andrew, it's always great
chatting with you, Jod. This great day, and we'll do
it all again real soon.
Speaker 2 (13:02):
All right, talk next week.
Speaker 1 (13:03):
Kevin ham Ham's Arborcare comes your way next right here
thirty two ten w Ibi
Eight oh four thirteen ten WIBA and ask the experts,
brought you by lars Send Home Services Online, Larsend Homes
Services dot com. That's l A R. S O N
Home Services dot Com. There telephone number six oh eight
five three five forty three forty three. That's six oh
eight five three five forty three forty three. Joining us
(00:21):
this morning, fresh from the gym, mister Andrew Larson and
Larsen Services. Andrew, how you doing this morning?
Speaker 2 (00:27):
Uh? You know, I got a good pump going on. Yeah,
and my head's clear, probably because I took three hundred
milligrams of caffeine and my pre workout. You know, you
get me after pre workout yea and lifting every single Wednesday.
So that's why I'm so talkative. I'm usually pretty much
an introvert. That is, uh, I'm kidding.
Speaker 1 (00:45):
I was gonna say that's gonna say that is surprising,
but not you are. And that's you know what We're
going to talk this week about about some of the
questions to be asking a contractor and you know, those
really important things that folks need to need to do
as far as any type of repair, any type of
thing being done on your home. Some of the questions asked.
But that is one of the things that that that
(01:07):
I think is really important. One of the things that
I know you and everyone at our home services really
excels at is communication. It's a it's such a vital
part of what you do. Obviously, the work and the
result is the most important part, but there are other
things that are very important. And the ability to have
a good communication channel is vital in this in this world,
isn't it, Andrew?
Speaker 2 (01:28):
It absolutely is. It's very, very very vital. Sorry, no,
I was good.
Speaker 1 (01:36):
I was gonna say with that too. And as we
talk about, you know that having that that good communication,
is that like one of those questions like so, I
think a lot of times we think of like so
I'm gonna you know, like a storm chase or something,
asks like hail damage or something there's people pounding on
my door. I think our our our, our our eyre
gets a little up like we're ready to like like
ask a bunch of tough questions, but like just in general,
(01:58):
like if you're having like you know, your roof is
just due for a replacement, just run of the mill,
it's time to be doing that stuff. One of those
questions I guess you should probably really important, which is
how do we communicate? How do we know, like, once
this job gets rolling, who am I in touch with?
Who's my point person? And I know, having worked with
Larstom Services very early on, you know right away exactly
(02:22):
who your point person is and they are always there
for you. That communication part and asking that question about
who your point person is really important one.
Speaker 2 (02:28):
Isn't it. It's communication is everything. So here's the deal.
One thing that we make a very good point of doing,
and I think that every company should do this is,
you know, our model or one of our taglines is
be part of the experience. And that's not just us
doing a good job. I mean that's a given, right,
(02:50):
Like it's kind of a given nowadays that with the Internet,
and we talked about this last week, you know, with
with Google reviews and stuff like that, you got to
do a good job, right, But what's the experience like,
which normally almost always boils down to communication. It's communication.
How are we communicating with the homeowner? Even from the
(03:12):
first time that you call, you call our office, you
know you're going to talk to one of our amazing
appointment centers that I mean they set hundreds of appointments
a week. I mean two to three hundred appointments a week.
So they're very very good at what they do. They're
very very good at getting the information and setting the
best times possible for everybody. But you know, after our
(03:32):
sales rep comes, when they come out, we're going to
show you who the people are, pictures of them, names,
titles of what they're going to do, and what their
job is. Because you're going to get a welcome call,
and if you decide to use us for your project,
you're going to get a welcome call from a point person,
and then that person's going to let you know, hey,
you're going to be getting a call from so and so.
They're going to be the scheduler and so the communication.
(03:57):
We feel it's very important to for you to know
exactly who you're going to be talking to and what
their role is. But there is always a main point
person from the office, and then the day of the job,
there's a main point person, whether it's a roof and
we've got our roofing crews there, which our roofing crews
are subcontracted. I'm actually proud of that because we've had
(04:18):
the exact same roofing crew since twenty eleven, the only
crew we've ever used. But we also have a point
person on site with our company, one of our project
managers there all day to work with the crew, make
sure they have what they need, make sure your home's protected,
make sure your home is cleaned up. So when the
guys are really working putting your roof on, doing an
(04:40):
amazing job, and you have questions, we've got someone there
who can always answer questions. So when looking for a contractor,
one of the questions to ask is who is my
point person. I mean, there's a lot of companies out
there where a sales rep will come out sell the job,
and then that same sales rep is in charge of
that job as it's getting done. Yet they're not actually there.
(05:01):
They might swing over in the morning and say, hey,
good morning. The roof and crew is going to get
here in a little bit. If you have any questions,
call me see a buye. We don't believe in that.
I believe in having someone there the whole time is
so if you have questions, they're going to give you
their business cards. So I mean, listen, if you're getting
a roof done, there's a lot of stuff going on, right, yes, Wow,
(05:23):
maybe there's a lot of stuff going on, and maybe
you don't want to walk outside at that point, but
you can just call them, you can just text them.
They're around your yard somewhere. So communications huge, and that's
something that you should know. You should know when choosing
a contractor. You know, obviously simple how long have you
been in business? And then like actually really look that up.
(05:44):
It's easy to say anything you want. And a lot
of contract or starting business, go out of business, open
up under another name, and they can continue to do
that pretty much forever. And it's been going on for
years and years and years about a go ahead.
Speaker 1 (06:00):
As you're asked, as we're kind of asking some of
these questions of you know, potential contractors, I know, one
of the things you mentioned is, of course how long
you've been in business. One of the things that is
amazing about what you do at Largstom Services. And I
hope folks gets to the website Largstom services dot com.
When you go down to your you know, get to
you know, words from your customers and your linked to
like your Google reviews four point eight out of five stars.
(06:22):
I mean, that is that is something that that doesn't
happen overnight, that has done through years and years and
years of really really high quality work. That people are
people are recognizing that work.
Speaker 2 (06:34):
Uh, they're everything. Does I mean, you know, Google reviews
are almost as important to us as as as as
getting another job. I mean, because it's validation of the
project that we just did. I wish I was going
to screenshot this review that we got last week, and
(06:57):
my marketing director took it and put it on our
Facebook page. So some of y'all listening have probably seen it,
but I want to find it because the way that
this person described our roofing crew. All right, I'm gonna
read this one. I'm so proud of it. And this
is a massive house on the golf course in Bishop's Bay.
(07:23):
It's just a beautiful old like tutor, almost like a mansion,
and we put f Wave on it, which is our
plastic composite shingle. And if anybody goes on Facebook right
now and looks at this, I mean, it looks like
we put a real slate roof on this house, but
it's actually more like rubber. But anyway, Eric and the
entire crew. Eric is our project manager. Three crews, in fact,
(07:45):
were exceptional. They executed an enormous, steep, complex new roof
installation with energy, discipline, professionalism, and focus at a top
tier like a top tier military battalion. I would give
more stars if I could. The quality of this team's
labor was second to none. I cannot recommend them highly enough.
(08:09):
I'm not gonna lie to you, like I literally get
goosebumps reading that. That right there is what it's all
about for me, because we do what we say we're
gonna do. And I still, to this day, after fifteen
years of business, take so much pride in homeowners choosing
us to do probably one of the most I mean,
(08:32):
that house right there. I'm just going to go off
the top of my head, but that was probably an
eighty or ninety thousand dollars roof. And to entrust us
to put that roof on that home, it just that's
what it's all about. John.
Speaker 1 (08:48):
It is pretty. And the and the pictures that you
shared up at larsenop services dot com a couple of
photos of this house. You'll see really quickly as Andrew
talks about and of course about about Elseteae, the roof
is and and how big.
Speaker 2 (09:02):
This house is.
Speaker 1 (09:03):
Check that out, head on over to larslarm service dot com.
Read that review. It's pretty impressive. And then it does that.
That was the thing I was gonna put out to you.
I know you've been talking about Gonado for a while
and talking about F wave shingles and the F wave
shingles on this one. Pardon me, I'm like, those are
those are the F wave.
Speaker 2 (09:23):
To make different styles and I want to sit here
and have an F wave commercial, but I'm telling you these,
in my opinion, these types of shingles are probably the
wave of the future. I mean, there's no fiberglass matting,
there's no ass there's no shingle rock on them to lose.
They are like a really thick car mat They are
colored all the way through, so you're not going to
(09:44):
lose the color of it. Hail just bounces off of
if they get scratched the heel from the sun. Yes,
they are expensive, but with more and more people wanting them,
the price should come down. It's just general economics. It's
just how the world works. But again, making sure the
communication is right and having a contractor not just come
out and say hey, yep, you need a new roof,
(10:05):
like make sure it actually gets inspected. I remember this
roof getting inspected because my sales rep called me and
he's like, wow, this was this was a fun one
to get on, and we've got the right equipment for
him to do and we've got the right shoes for
them to be able to get up on a roof
like that. And having the contractor actually show you the
pieces and parts of that roof or whatever project you're doing,
(10:27):
showing you exactly what they're doing, where they're using them,
and how they're doing them. That's huge because you can't
hold anybody accountable if you don't actually know how that
roof is going to go, what's going where, and when
you have no idea, there's no way to really question it.
And we take a lot of pride in going through
the details.
Speaker 1 (10:45):
I still remember sitting at my kitchen table with your
team and them showing me like how the pieces fit together.
It's funny to think about that, but like it was
super informative of like, Okay, here's this layer, here's this layer,
here's the flashing, here's where it fits into stuff, And
as a whole owner, you're going, this is the stuff.
I never knew, but you're like, hey, all makes sense. Now,
(11:06):
I understand people don't know.
Speaker 2 (11:07):
But in order for you to hold someone accountable, including us,
you need to know what's going up there, where it's going,
and how much of it we're using. Because if we
don't tell you that, we could just remember I always
say we're talking about picking a contractor now I'm getting
into talking about roofing.
Speaker 1 (11:25):
But it is worth This makes surprise people, but most
conversations end up.
Speaker 2 (11:32):
But I always say, the most important part of the
roof is covered up. So if you don't know, if
they don't communicate exactly what they're using, where and how
much it's all covered up. Later if you're watching it
go on, there's no way for you to tell if
they're actually putting up there you what you knew. So
so communication is a huge factor. Who your point person is,
(11:53):
who you're working with, how long the company's been in business,
what are their reviews like? And then at the end
of the day, are they showing you what they're doing,
what they're using, and how they're doing it, because if
they're not, there's no way to hold them accountable if
they're using Actually right, So, because I'm being Honest, I've
seen so many instances where homeowners had a SCUPE or
(12:15):
something and they they thought they were getting one thing
and they ended up getting something else, and that's that's
just not that's not what we're trying to do, and
that that gives other contractors a bad name.
Speaker 1 (12:26):
Another really really nice thing that you guys do in
Larstorm Services is pictures of the progress, so when it's completed,
you can actually see what's under those shingles and see
that the work was done right. Great day to call
Larstorm Services if you have any questions at all, they'd
love to talk with you. All I got to do
is pick up phone gimmick call six oh eight five
three five forty three forty three. That's six oh eight
five three five four three four three. They are your
(12:48):
experts from the attic up and they'd love to talk
with you again. The website larstorm Services dot Com more important.
Make those phones ring this morning six oh eight five
three five forty three forty three. Andrew, it's always great
chatting with you, Jod. This great day, and we'll do
it all again real soon.
Speaker 2 (13:02):
All right, talk next week.
Speaker 1 (13:03):
Kevin ham Ham's Arborcare comes your way next right here
thirty two ten w Ibi
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I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.