Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Eight oh six thirteen ten, WI b A and ask
the experts. Joined this morning by Andrew Larson from Larsenome
Services Online larsen Home Services dot com. That's l A
R S O N Home Services dot com. You can
learn all about Andrew and everybody at Larsenomes Services. They're
telephon number six soh eight five three five forty three
(00:20):
forty three at six oh eight five three five forty
three forty three. If you ever have a question for Andrew,
you can always email office at larsonkini at dot com.
That's office at Larsonkini dot com. Or or the best
thing to do right now, if you are in your
car and you're able to do so safely, pick up
the phone dial in six oh eight three two one
thirteen ten. That's six oh eight three two one thirteen ten.
(00:44):
Love to get your question on the air, anything about
construction and remodeling an you can ask a contractor. You've
got an opportunity right now to do just that.
Speaker 2 (00:53):
All you gotta just give us call six.
Speaker 1 (00:54):
Oh eight three two one thirteen ten. That's six oh
eight three two one thirteen ten. Andrew, How you doing
the this morning?
Speaker 2 (01:01):
Doing great? I feel like I was just on its
just last Wednesday.
Speaker 1 (01:05):
It does, it did a few days ago. Yeah, it
sure does. And it's always great to talk with you.
And for folks that want to listen back to last
week's show or any of the previous shows, you can
always check out the podcast at WIBA dot com or
of course the iHeartRadio app. We can find this there
as ask the experts also real quick before we start
taking some questions and some calls, Andrew, I did want
(01:27):
to ask you. We talked about the podcast, but you
also do a fantastic video series a YouTube channel, and
you share that on your Facebook page and other things
where you tackle a lot of the stuff we discussed
here on the program. You tackle it as well on
the on the YouTube channel, don't you.
Speaker 3 (01:44):
We try to you know, social media, I mean if
YouTube can be considered social media, but I think it
is actually the largest the second largest search engine used YouTube.
I mean you can literally figure out how to do
almost which is scary too. Right, I'm going to change
the brakes on my car. I mean, I don't know
(02:05):
about you, but that's not me. I would always be
thinking that I didn't tighten something right when I come
to a stop sign. But you know that goes back
to the d y I or not d y I, right,
But yeah, we.
Speaker 2 (02:21):
Try to tackle the little things.
Speaker 3 (02:23):
We have a great videographer, photographer editor on staff and
his name is Ian, and Ian is kind of a
creative genius and I know he's been doing some some
little mini series on how to do different things and
like what different parts of the roof are for what,
you know, pointing out to be like how many people
(02:44):
know what the difference between a drip edge and a
gutter apron are? Probably not many, many, but they are different,
and they's they're used for specific areas, and uh, you know,
we try to put videos out explaining that type of stuff.
You know, also something that anybody listening who's ever had
an estimate from us or used us to do their roof.
We go into great detail on exactly what we do,
(03:08):
how we what we do, where we use it, how
much of it we use, just so everybody's on the
same page. So if the homeowner wants to be educated
and actually sit outside and watch us when we roof,
they can roof and go oh yeah, I remember they
showed me that under layman.
Speaker 2 (03:23):
They showed me where the drip edge and all that
stuff goes.
Speaker 3 (03:26):
So we try to do the videos to educate people
on how things are supposed to be done and done correctly.
Speaker 2 (03:32):
And Ian does a phenomenal job of that, so.
Speaker 1 (03:36):
And definitely want to check those out again. You can
find them on YouTube. Large home services Lars and Kini
right on their YouTube channel or Facebook page has links
to that stuff as well. If you've got a question
for Andrew, love to have you join us this morning,
gets you on the air six oh eight three two
one thirteen ten. That's six oh eight three two one
thirteen ten. Whether it's about roofing or installation or anything
(03:56):
related to your home. Andrew is a great resource and
we've got a great opportunity to ask him a question
right here on air.
Speaker 2 (04:01):
Again.
Speaker 1 (04:02):
The teleph number to get on the show six eight
three two one thirteen ten. That's six oh eight three
two one thirteen ten. And Andrew, I had a question
because I have a neighbor, literally my next door neighbor.
They're having some type of something done on the inside
their house. I haven't actually had a chance to go
over there and ask and see.
Speaker 2 (04:17):
What's going on.
Speaker 1 (04:18):
I didn't be Yeah, I know I got to get
better about that. I'm really really fair, but I do
two things going on there is there's a there's a
kind of a beat up truck that's been doing the
work and like an old the pickup truck trailer that's
being used to like turn into it like a like
a pickup bed, like the back end of a pickup
(04:39):
truck that's being kind of be honest with you and me,
it's kind of ugly and kind of getting on my
nerves that it's sitting in their driveway, but they're using
it to put like garbage in. They're filling it up
with with Is that like a like as I look
at that stuff and it's been there for a couple
of days, is that like a fair question? Like when
you're sitting down with a contractor and whether it's know
(05:00):
whether it's talking roofs or talking interior remodeling, kind of
ask them like, what what's your presentation? How are you
going to get the waste out? Is there going to
be a dumpster?
Speaker 2 (05:10):
If not?
Speaker 1 (05:10):
What kind of I mean? Is that kind of a
fair question? Is that something that a contractor should readily
be able to answer for you?
Speaker 2 (05:18):
I think it's a very fair question.
Speaker 3 (05:19):
I don't think it's a question that most people would
ever ask because it's something that they would never think of.
And you know, the old beat up truck and the
old beat up trailer.
Speaker 2 (05:27):
Like, hey, if.
Speaker 3 (05:29):
You're doing a good job, you're doing a good job.
But this brings me to another point of.
Speaker 2 (05:37):
And I'm not saying I don't know, I don't know.
Speaker 3 (05:39):
Listen, I don't know who this is. They might be amazing,
they might be doing great work. They just don't want
to spend money in vehicles. But here's what I can
tell you from experience. Usually people like that are going
to be the cheap people. Ah, right, And there's specific
reasons for that, but they're going to be the cheap people.
And not saying that the cheap people don't do a
good job. I'm not saying that because usually the cheap
(06:01):
people are like one or two man bands, and you know,
that's all they have. They don't have any overhead, no expenses.
I mean, we we have a large company and we've
got a lot of great people that work there and
they make a really good living. And the benefit to
the homeowner for that is yet you will pay more
for our services. But the reason you're going to pay
(06:22):
more for our services is you're paying for expertise.
Speaker 2 (06:26):
That's what you're paying for.
Speaker 3 (06:27):
You are paying for people that have been with with
with Larson or with Ki for many years. I mean,
we've got well, I've got gutter guys that have been with.
Speaker 2 (06:36):
Me for fifteen years. Wow. And there's a reason for that.
They make a great living.
Speaker 3 (06:40):
They they they get married, they have families, they buy
homes like, they make a great living.
Speaker 2 (06:44):
And that's what you're paying for. You're not paying for
the cheap guy who is paying.
Speaker 3 (06:49):
I can't even say ten dollars an hour anymore because
I don't think anybody get out of bed for that.
But you know it's probably around that fifteen dollars an hour.
Like people aren't sticking around for that job.
Speaker 2 (06:58):
That's a season. All go do this for a little
while and I'm out.
Speaker 3 (07:02):
And the other problem with those cheap estimates is this
is the biggest problem. I know, most of these people
have the best of intentions. I'm gonna go do a
great job for these people, but what they don't know
is they don't know how to bid projects properly. So
if you get estimates and you see one at twenty
thousand and one, at twenty one thousand, at one, at eleven.
(07:23):
And it's because we see this all the time, and
it's for the same thing, quote unquote. There's something drastically
missing here, and usually that's experience.
Speaker 2 (07:34):
Usually that's the.
Speaker 3 (07:35):
Know how of how to bid a job properly so
you can get that job done in a timely manner
and you can stick around so if there are problems
two years down the road, a year down the road,
five years down the road, you still have a working
phone number.
Speaker 2 (07:51):
To call so you can come back.
Speaker 3 (07:52):
I set honestly, if I had a dollar for every
time someone called and said, hey, my roof's only five
years old, it's leaking. Honestly, our question is, well, what
about the other contractor that did it? Yeah, they're not
in business anymore. I mean it's like a broken record,
and you don't I feel bad for people, but a
(08:14):
little bit of me inside goes, well, told you so,
like you go with the cheap person. That's usually what happens.
And I'm not trying to sit on here because everybody
starts somewhere. Look, when I first started, I had four employees. Yeah,
like that's where we started and you have to build
from somewhere. It is what it is. What we know
(08:36):
is that when you look on the Better Business Bureau,
there's roughly since nineteen fifty or so since a Better
Business Bureau has been around.
Speaker 2 (08:44):
These stats are about twenty years old.
Speaker 3 (08:46):
It's probably more like fifteen million complaints from contractors specifically,
and they did a survey and in that survey, they
found eighty percent of those homeowners that complained admitted that
they went with the cheapest estimate.
Speaker 1 (09:00):
What I find eye opening, it is it that that's
that's shocking to learn. And again you think about cost
versus value and what you're getting, and you know, I
think all of us, like as educated consumers want something
to be of value, Like what's you know kind of
doing that that formulation it's not just cost, is what
are you getting? And you know, you highlight, you know,
(09:23):
a situation where maybe some of the some of the
bids are significantly lower. What I know is obviously when
you do a lot of roofs and you're buying a
lot of shingles, you get a you probably get a
little bit of a reduction in materials cost, but not
not ten twenty thirty percent you talking a couple percent here,
a couple percent. There's clearly some when you look at
(09:44):
those numbers as a homeowner, clearly there's something being cut
in that There's there's somewhere that that that something's happening. Now,
you may may not know exactly what that is, and
clearly on some cases the person that that submitted that
bid may not know that either. What's but in the end,
you're going to pay for it. You're going to pay
that extra that difference. And then if it's you know,
if it's something you mentioned situations where a couple few
(10:07):
years later, people are coming back and saying, my roof
is leaking. That's a I you know that, that's a
really dispense.
Speaker 2 (10:14):
Yeah, how we get it. Yeah, we get it all
the time. And I feel terrible for people. Yeah, but
you know.
Speaker 3 (10:22):
That's why we charge what we can charge, because we
know how much we need to charge to make a profit,
to stay in business.
Speaker 2 (10:29):
To can you continue to grow, to can you continue to.
Speaker 3 (10:31):
Serve our customers for I don't know how many more
years to come?
Speaker 2 (10:35):
Well, who knows. One of the teen years went real quick.
Speaker 1 (10:40):
Its it's pretty amazing too. And one of the things
too I do have to mention we've talked about the
work you guys have done on the Prebowl estate and
uh and one of the things that we started this
conversation talking about, you know, the kind of a beat
up truck and beat up trailer in the driveway. One
of the things that is important is you mentioned that
that your guys are are with you for a long time,
(11:01):
that they're and part of the reason is they're you know,
they're compensated well because they have really good skills and
they have you know, whether it's the the guys doing
the work or the guys and gals out there doing
the estimates and and doing the actually helping folks, you know,
get that new roof, for get those new guys. Super knowledgeable,
highly educated. They're also very professional, not only in their behavior,
(11:24):
in their knowledge, but their appearance as well. You've got
you know, your trucks are nice, very you know there
it's very clear whose trucks they are. You're not, you know,
like I think some of these people they're kind of
embarrassed to show their trucks, so they don't really show
off their name is you know who the trucks are.
The nice shirts with the with the nice embroidery with
the logo on it, so you know who you're talking with.
(11:45):
Those kind of littler things that that as a consumer
are important to know that there is a commitment that
that the company is committed to its employees, not just
the them personally, but also their appearance and their interactions
and their knowledge. That's really important factor in all of
this too, isn't it, Andrew.
Speaker 2 (12:03):
It's it's a it means. It means so much.
Speaker 3 (12:07):
Honestly, it's something that a lot of people don't really
think about. But the way that our vehicles look and
the way that our our technicians look when they show
up wearing you know, wearing on Lars and Arkini clothing,
like it's extremely important to me. Perception is everything, right,
(12:27):
I mean, our first impressions are everything. So when we
are we we know that our we know that our
technicians have an amazing skill set, but they need to
look like they do too. And and that guess what
that all that all costs extra money, so it it
all starts to add up. And but that's what you know,
that's what it This cost of doing business, I guess
(12:49):
should say it. And having a great company and being
able to be in business for years and years and
years and keep growing every year. I mean we keep growing,
we keep expanding, we open more offices because when you
do the right thing, people people pay attention and people notice,
and so we never run out of.
Speaker 2 (13:07):
People wanting to get work done by us.
Speaker 3 (13:10):
I will say, yes, that it is a constance call,
which is it's an honor.
Speaker 2 (13:15):
So it is.
Speaker 1 (13:16):
And as we're kind of getting into the cooler months,
you guys work year round at larsenome Services, it's always
a fantastic time to get on the schedule. Of course,
all you gotta do is head on over to the
website Larsenomeservices dot com. Even better this morning, pick up phone,
give them a call six oh eight five three five
forty three forty three. That's five three five forty three
forty three. See firsthand what the experience of working with
(13:37):
Larsen Home Services is like. Give them a call to
I have them come out. Not going to cost you
a thing, Start that conversation six oh eight five three
five forty three forty three. And again that website Larsenhomeservices
dot com.
Speaker 2 (13:48):
That's l A R. S O N.
Speaker 1 (13:50):
Home Services dot com. Andrew, you have a great day
and look forward to getting some calls and doing things
again real soon.
Speaker 2 (13:56):
My friend. All right, we'll see you next week.
Speaker 1 (13:58):
Andrew Larson Larstome Services and Kevin Ham Ham's Arborcare. He
joined us next year in thirteen ten w I b
I
Eight oh six thirteen ten, WI b A and ask
the experts. Joined this morning by Andrew Larson from Larsenome
Services Online larsen Home Services dot com. That's l A
R S O N Home Services dot com. You can
learn all about Andrew and everybody at Larsenomes Services. They're
telephon number six soh eight five three five forty three
(00:20):
forty three at six oh eight five three five forty
three forty three. If you ever have a question for Andrew,
you can always email office at larsonkini at dot com.
That's office at Larsonkini dot com. Or or the best
thing to do right now, if you are in your
car and you're able to do so safely, pick up
the phone dial in six oh eight three two one
thirteen ten. That's six oh eight three two one thirteen ten.
(00:44):
Love to get your question on the air, anything about
construction and remodeling an you can ask a contractor. You've
got an opportunity right now to do just that.
Speaker 2 (00:53):
All you gotta just give us call six.
Speaker 1 (00:54):
Oh eight three two one thirteen ten. That's six oh
eight three two one thirteen ten. Andrew, How you doing
the this morning?
Speaker 2 (01:01):
Doing great? I feel like I was just on its
just last Wednesday.
Speaker 1 (01:05):
It does, it did a few days ago. Yeah, it
sure does. And it's always great to talk with you.
And for folks that want to listen back to last
week's show or any of the previous shows, you can
always check out the podcast at WIBA dot com or
of course the iHeartRadio app. We can find this there
as ask the experts also real quick before we start
taking some questions and some calls, Andrew, I did want
(01:27):
to ask you. We talked about the podcast, but you
also do a fantastic video series a YouTube channel, and
you share that on your Facebook page and other things
where you tackle a lot of the stuff we discussed
here on the program. You tackle it as well on
the on the YouTube channel, don't you.
Speaker 3 (01:44):
We try to you know, social media, I mean if
YouTube can be considered social media, but I think it
is actually the largest the second largest search engine used YouTube.
I mean you can literally figure out how to do
almost which is scary too. Right, I'm going to change
the brakes on my car. I mean, I don't know
(02:05):
about you, but that's not me. I would always be
thinking that I didn't tighten something right when I come
to a stop sign. But you know that goes back
to the d y I or not d y I, right,
But yeah, we.
Speaker 2 (02:21):
Try to tackle the little things.
Speaker 3 (02:23):
We have a great videographer, photographer editor on staff and
his name is Ian, and Ian is kind of a
creative genius and I know he's been doing some some
little mini series on how to do different things and
like what different parts of the roof are for what,
you know, pointing out to be like how many people
(02:44):
know what the difference between a drip edge and a
gutter apron are? Probably not many, many, but they are different,
and they's they're used for specific areas, and uh, you know,
we try to put videos out explaining that type of stuff.
You know, also something that anybody listening who's ever had
an estimate from us or used us to do their roof.
We go into great detail on exactly what we do,
(03:08):
how we what we do, where we use it, how
much of it we use, just so everybody's on the
same page. So if the homeowner wants to be educated
and actually sit outside and watch us when we roof,
they can roof and go oh yeah, I remember they
showed me that under layman.
Speaker 2 (03:23):
They showed me where the drip edge and all that
stuff goes.
Speaker 3 (03:26):
So we try to do the videos to educate people
on how things are supposed to be done and done correctly.
Speaker 2 (03:32):
And Ian does a phenomenal job of that, so.
Speaker 1 (03:36):
And definitely want to check those out again. You can
find them on YouTube. Large home services Lars and Kini
right on their YouTube channel or Facebook page has links
to that stuff as well. If you've got a question
for Andrew, love to have you join us this morning,
gets you on the air six oh eight three two
one thirteen ten. That's six oh eight three two one
thirteen ten. Whether it's about roofing or installation or anything
(03:56):
related to your home. Andrew is a great resource and
we've got a great opportunity to ask him a question
right here on air.
Speaker 2 (04:01):
Again.
Speaker 1 (04:02):
The teleph number to get on the show six eight
three two one thirteen ten. That's six oh eight three
two one thirteen ten. And Andrew, I had a question
because I have a neighbor, literally my next door neighbor.
They're having some type of something done on the inside
their house. I haven't actually had a chance to go
over there and ask and see.
Speaker 2 (04:17):
What's going on.
Speaker 1 (04:18):
I didn't be Yeah, I know I got to get
better about that. I'm really really fair, but I do
two things going on there is there's a there's a
kind of a beat up truck that's been doing the
work and like an old the pickup truck trailer that's
being used to like turn into it like a like
a pickup bed, like the back end of a pickup
(04:39):
truck that's being kind of be honest with you and me,
it's kind of ugly and kind of getting on my
nerves that it's sitting in their driveway, but they're using
it to put like garbage in. They're filling it up
with with Is that like a like as I look
at that stuff and it's been there for a couple
of days, is that like a fair question? Like when
you're sitting down with a contractor and whether it's know
(05:00):
whether it's talking roofs or talking interior remodeling, kind of
ask them like, what what's your presentation? How are you
going to get the waste out? Is there going to
be a dumpster?
Speaker 2 (05:10):
If not?
Speaker 1 (05:10):
What kind of I mean? Is that kind of a
fair question? Is that something that a contractor should readily
be able to answer for you?
Speaker 2 (05:18):
I think it's a very fair question.
Speaker 3 (05:19):
I don't think it's a question that most people would
ever ask because it's something that they would never think of.
And you know, the old beat up truck and the
old beat up trailer.
Speaker 2 (05:27):
Like, hey, if.
Speaker 3 (05:29):
You're doing a good job, you're doing a good job.
But this brings me to another point of.
Speaker 2 (05:37):
And I'm not saying I don't know, I don't know.
Speaker 3 (05:39):
Listen, I don't know who this is. They might be amazing,
they might be doing great work. They just don't want
to spend money in vehicles. But here's what I can
tell you from experience. Usually people like that are going
to be the cheap people. Ah, right, And there's specific
reasons for that, but they're going to be the cheap people.
And not saying that the cheap people don't do a
good job. I'm not saying that because usually the cheap
(06:01):
people are like one or two man bands, and you know,
that's all they have. They don't have any overhead, no expenses.
I mean, we we have a large company and we've
got a lot of great people that work there and
they make a really good living. And the benefit to
the homeowner for that is yet you will pay more
for our services. But the reason you're going to pay
(06:22):
more for our services is you're paying for expertise.
Speaker 2 (06:26):
That's what you're paying for.
Speaker 3 (06:27):
You are paying for people that have been with with
with Larson or with Ki for many years. I mean,
we've got well, I've got gutter guys that have been with.
Speaker 2 (06:36):
Me for fifteen years. Wow. And there's a reason for that.
They make a great living.
Speaker 3 (06:40):
They they they get married, they have families, they buy
homes like, they make a great living.
Speaker 2 (06:44):
And that's what you're paying for. You're not paying for
the cheap guy who is paying.
Speaker 3 (06:49):
I can't even say ten dollars an hour anymore because
I don't think anybody get out of bed for that.
But you know it's probably around that fifteen dollars an hour.
Like people aren't sticking around for that job.
Speaker 2 (06:58):
That's a season. All go do this for a little
while and I'm out.
Speaker 3 (07:02):
And the other problem with those cheap estimates is this
is the biggest problem. I know, most of these people
have the best of intentions. I'm gonna go do a
great job for these people, but what they don't know
is they don't know how to bid projects properly. So
if you get estimates and you see one at twenty
thousand and one, at twenty one thousand, at one, at eleven.
(07:23):
And it's because we see this all the time, and
it's for the same thing, quote unquote. There's something drastically
missing here, and usually that's experience.
Speaker 2 (07:34):
Usually that's the.
Speaker 3 (07:35):
Know how of how to bid a job properly so
you can get that job done in a timely manner
and you can stick around so if there are problems
two years down the road, a year down the road,
five years down the road, you still have a working
phone number.
Speaker 2 (07:51):
To call so you can come back.
Speaker 3 (07:52):
I set honestly, if I had a dollar for every
time someone called and said, hey, my roof's only five
years old, it's leaking. Honestly, our question is, well, what
about the other contractor that did it? Yeah, they're not
in business anymore. I mean it's like a broken record,
and you don't I feel bad for people, but a
(08:14):
little bit of me inside goes, well, told you so,
like you go with the cheap person. That's usually what happens.
And I'm not trying to sit on here because everybody
starts somewhere. Look, when I first started, I had four employees. Yeah,
like that's where we started and you have to build
from somewhere. It is what it is. What we know
(08:36):
is that when you look on the Better Business Bureau,
there's roughly since nineteen fifty or so since a Better
Business Bureau has been around.
Speaker 2 (08:44):
These stats are about twenty years old.
Speaker 3 (08:46):
It's probably more like fifteen million complaints from contractors specifically,
and they did a survey and in that survey, they
found eighty percent of those homeowners that complained admitted that
they went with the cheapest estimate.
Speaker 1 (09:00):
What I find eye opening, it is it that that's
that's shocking to learn. And again you think about cost
versus value and what you're getting, and you know, I
think all of us, like as educated consumers want something
to be of value, Like what's you know kind of
doing that that formulation it's not just cost, is what
are you getting? And you know, you highlight, you know,
(09:23):
a situation where maybe some of the some of the
bids are significantly lower. What I know is obviously when
you do a lot of roofs and you're buying a
lot of shingles, you get a you probably get a
little bit of a reduction in materials cost, but not
not ten twenty thirty percent you talking a couple percent here,
a couple percent. There's clearly some when you look at
(09:44):
those numbers as a homeowner, clearly there's something being cut
in that There's there's somewhere that that that something's happening. Now,
you may may not know exactly what that is, and
clearly on some cases the person that that submitted that
bid may not know that either. What's but in the end,
you're going to pay for it. You're going to pay
that extra that difference. And then if it's you know,
if it's something you mentioned situations where a couple few
(10:07):
years later, people are coming back and saying, my roof
is leaking. That's a I you know that, that's a
really dispense.
Speaker 2 (10:14):
Yeah, how we get it. Yeah, we get it all
the time. And I feel terrible for people. Yeah, but
you know.
Speaker 3 (10:22):
That's why we charge what we can charge, because we
know how much we need to charge to make a profit,
to stay in business.
Speaker 2 (10:29):
To can you continue to grow, to can you continue to.
Speaker 3 (10:31):
Serve our customers for I don't know how many more
years to come?
Speaker 2 (10:35):
Well, who knows. One of the teen years went real quick.
Speaker 1 (10:40):
Its it's pretty amazing too. And one of the things
too I do have to mention we've talked about the
work you guys have done on the Prebowl estate and
uh and one of the things that we started this
conversation talking about, you know, the kind of a beat
up truck and beat up trailer in the driveway. One
of the things that is important is you mentioned that
that your guys are are with you for a long time,
(11:01):
that they're and part of the reason is they're you know,
they're compensated well because they have really good skills and
they have you know, whether it's the the guys doing
the work or the guys and gals out there doing
the estimates and and doing the actually helping folks, you know,
get that new roof, for get those new guys. Super knowledgeable,
highly educated. They're also very professional, not only in their behavior,
(11:24):
in their knowledge, but their appearance as well. You've got
you know, your trucks are nice, very you know there
it's very clear whose trucks they are. You're not, you know,
like I think some of these people they're kind of
embarrassed to show their trucks, so they don't really show
off their name is you know who the trucks are.
The nice shirts with the with the nice embroidery with
the logo on it, so you know who you're talking with.
(11:45):
Those kind of littler things that that as a consumer
are important to know that there is a commitment that
that the company is committed to its employees, not just
the them personally, but also their appearance and their interactions
and their knowledge. That's really important factor in all of
this too, isn't it, Andrew.
Speaker 2 (12:03):
It's it's a it means. It means so much.
Speaker 3 (12:07):
Honestly, it's something that a lot of people don't really
think about. But the way that our vehicles look and
the way that our our technicians look when they show
up wearing you know, wearing on Lars and Arkini clothing,
like it's extremely important to me. Perception is everything, right,
(12:27):
I mean, our first impressions are everything. So when we
are we we know that our we know that our
technicians have an amazing skill set, but they need to
look like they do too. And and that guess what
that all that all costs extra money, so it it
all starts to add up. And but that's what you know,
that's what it This cost of doing business, I guess
(12:49):
should say it. And having a great company and being
able to be in business for years and years and
years and keep growing every year. I mean we keep growing,
we keep expanding, we open more offices because when you
do the right thing, people people pay attention and people notice,
and so we never run out of.
Speaker 2 (13:07):
People wanting to get work done by us.
Speaker 3 (13:10):
I will say, yes, that it is a constance call,
which is it's an honor.
Speaker 2 (13:15):
So it is.
Speaker 1 (13:16):
And as we're kind of getting into the cooler months,
you guys work year round at larsenome Services, it's always
a fantastic time to get on the schedule. Of course,
all you gotta do is head on over to the
website Larsenomeservices dot com. Even better this morning, pick up phone,
give them a call six oh eight five three five
forty three forty three. That's five three five forty three
forty three. See firsthand what the experience of working with
(13:37):
Larsen Home Services is like. Give them a call to
I have them come out. Not going to cost you
a thing, Start that conversation six oh eight five three
five forty three forty three. And again that website Larsenhomeservices
dot com.
Speaker 2 (13:48):
That's l A R. S O N.
Speaker 1 (13:50):
Home Services dot com. Andrew, you have a great day
and look forward to getting some calls and doing things
again real soon.
Speaker 2 (13:56):
My friend. All right, we'll see you next week.
Speaker 1 (13:58):
Andrew Larson Larstome Services and Kevin Ham Ham's Arborcare. He
joined us next year in thirteen ten w I b
I
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