Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Eight oh five thirteen ten, Wi B A and Madison
in the Morning, Ask the Experts, Joined this morning by
Andrew Larson. Of course, Andrew comes to us from Larsen
Home Services. The website Larsenhome Services dot com. That's L
A R S O N Home Services dot Com. The
telephone number six O eight five three five forty three
(00:21):
forty three. That's five three five four three four three. Andrew,
how are you doing this morning?
Speaker 2 (00:27):
Oh?
Speaker 3 (00:27):
Good, I'm trying to figure out the philosophy or thinking
behind that intro.
Speaker 1 (00:32):
Oh, I don't know. I bet I'm gonna guess, Katie.
Was that just a it was there? I think I
loved it.
Speaker 3 (00:39):
It made me think of a warm.
Speaker 1 (00:41):
It does a nice cape cod on the beach. We're
gonna talk about what.
Speaker 3 (00:48):
But hey, I know I said I want to talk
about cape CODs, but I want to pivot.
Speaker 1 (00:51):
Okay, well, guess what This segment is brought to you
by Andrew Larson. If Andrew wants to pivot, We're gonna pivot.
Speaker 3 (01:00):
Look, cape CODs, if you have one, you know what
it is, you know what the issues are, and I
promise that we will talk about it next week. But
my sales manager hit me up before before before I
got on, and he was like, hey, I got a
story and I think that you need to talk about it,
and I'm going to entitle it.
Speaker 2 (01:20):
The customer is not always right.
Speaker 1 (01:22):
No, that's bold Andrew, oh, very hey.
Speaker 3 (01:29):
Uh So he tells me the story, uh five six
years ago so that he was a sales rep at
the time.
Speaker 2 (01:36):
His name is John Schmid. I think he's down the
show before.
Speaker 3 (01:38):
Yeah. Yeah, now he's a sales manager. But he tells
me a story about he went to the He went
to this gentleman's home and he had what you'd call
like a story and a half kind of It wasn't
a full two story house, but you walked in on
a certain level kind of like a you know, walk
come in and you either go up or down, and
then there's another.
Speaker 2 (01:57):
Level you can go up to.
Speaker 3 (01:58):
And he wants an estimate to seal the attic on
the lower portion of the house. He had talked to
someone who was an engineer and they said, now you
just need to take care of this part of the house. Well,
as you know, Sean, we train and then we train
and then we train on our training. And he knew
(02:19):
John knew that this was not going to solve any problems.
It's when it comes to insulation work. We have a
term in our in our office, it is either one
hundred percent right or it.
Speaker 2 (02:32):
Is one hundred percent wrong. There is no in between.
You know.
Speaker 3 (02:37):
We have homeowners come and say, I just want my
rim joy sprayed. I saw something on Google, and our
guys go, oh, Google. You know, it's kind of like
the doctor and WebMD, and they're like, if you talk
about WebMD one.
Speaker 2 (02:49):
More time, I'm not going to see you anymore.
Speaker 3 (02:52):
Okay, sorry, you're not dying. Okay, well it told me
I was anyway. So he says, he says, this is
what I want done. John does his full inspection, and
like we're supposed to do, he comes back with what
needs to be done, not what just what he wants done.
And what he needs done is to air seal all
(03:12):
the addicts and insulate all the addicts. And so he
gets done. He comes down and they sit down, they
go through the products we use.
Speaker 2 (03:22):
They come to the price.
Speaker 3 (03:24):
And the reason that John gave this to me was
he goes, it's the only time that I've ever showed
someone the price and they literally told me to get
out of their house.
Speaker 1 (03:32):
Oh.
Speaker 3 (03:34):
So he shows him the price and says, and because
John told him, he goes, I know you just wanted
to do the one addic, but I'm telling you it's
not going to fix your problem. You need to do
all of it or do none of it. And he
flipped the price and the guy said, you can get
out of my house. I think you're just trying to
take advantage of me.
Speaker 2 (03:54):
So John exploits.
Speaker 3 (03:55):
John would never do if anybody listening's ever dealt with Judge.
Speaker 2 (04:00):
Literally not in his DNA.
Speaker 3 (04:02):
But what we know is if we air sealed because
of stack effect, heat rises and it goes to the
highest point, you cannot air seal one attic and not
another because what happens is when you air seal one,
it will just make the other one worse because it's
going to find a way out now. Instead of the
air and heat distributing evenly through both atticts, now it's
(04:26):
all going to be forced through one, essentially making that
portion of the home way worse.
Speaker 2 (04:33):
Almost feel drafty. I've felt it before. It's where's this
draft coming from. It's actually not a draft.
Speaker 3 (04:39):
It's actually stack effect, and it's exacerbated because we miss
something or we didn't do a part of the edit anyway.
Speaker 2 (04:47):
So he leaves and lo and.
Speaker 3 (04:49):
Behold, he gets a callback about months ago and the
guy says, hey, do you remember me? And John's like, well,
for surely I do. You're the only person who's ever
kicked me out of the house. And he says, you
know what, I had another guy come in. I told
him I wanted this one part of my attic insulated,
(05:11):
and they said, no problem, said that'll be two thousand dollars,
and they did the work and he goes, you know what, John,
it's done nothing. In fact, he said it made the
other part of my house worse. And John's I told
you so, guy, But in his head he's like, I
told you so so this person. That's why I said,
customer is not always right, and we stick to our guns.
Speaker 2 (05:33):
We're not going to We're not going.
Speaker 3 (05:36):
To compromise what we know is right just to make
a sale. He could have easily sold that gentleman what
he wanted, but what he wanted was wrong.
Speaker 2 (05:48):
Wasn't going to fix anything.
Speaker 3 (05:49):
And I've always told my guys, if you go in
and just sell insulation, because that's what they want you
won't work here anymore because the only thing that it
did was make you some money to rip the homeowner off,
and essentially he got ripped off and maybe nodding on purpose.
A lot of companies that do insulation don't really understand
home science and out work insulation is insulation, which we
(06:11):
know is not the case. So anyway, we ended up
going back and redoing all of the work he had
done and insulating the other part of his attic. Now
he is super happy, he's a referral. And I just
thought that was a cool story. He was in the
wrong and he didn't want to listen, so he paid
for it, literally and figuratively. He paid for it because
(06:32):
he had to pay twice. And that's what we don't
want people to do, Sean, And.
Speaker 1 (06:36):
That is you know you talk about and John Schmid,
he's been on the show before. Great guy. And I
know all the everybody I've ever worked with at Larsenalme
Service is just amazing people. And one of the things
I know that's important to you, and it shows in
the name you put your name on the name of
the business. Reputation is important we think about home ownership.
I know you guys are just a few years out
(06:58):
from twenty years I do leave of Larsen Home Services,
which is I think that's just amazing to think about,
but really wanting to not just have somebody, you know,
be a customer once you want that repeat business, somebody
has their roof done. I still to this day rave
about the work that you guys did on our home.
And anytime we have something that you guys do, guess
(07:19):
who we're gonna call. We're gonna call Andrew, We're gonna
call ur Seno Services. I know that's an important thing
to you. And it goes as you mentioned. There's reasons
for that. Is you don't simply want to put a
band aid on something. And again this is a case
where that band aid isn't is not only is it
not going to cover the wound, it's just going to
make matters worse. Not only you guys not want to
do that, you want to make sure it's done right
(07:39):
and that the customer is educated about why you're doing
things a certain way and why it needs to be
done this way. Voila. They don't. They don't take that advice.
They learn the hard way, and you could avoid that.
That's one of the great things about working with Andrew
and the team. It's not high pressure. If you say,
you know what, I don't want to do this, or
I don't understand, or I think I can find somebody
(08:00):
to do it cheaper, or I don't think it needs
to be done, you'll have that education as a homeowner,
you can make that decision. But that's a nice thing.
There's no pressure. It's free to have that consultation. All
I got to just pick up phone Gemma call six
so eight five three five forty three forty three. That's
five three five four three four three. The website Larsenhomesservices
dot com. That's l A R. S O N Home
Services dot com. Real quick to Andrew, we do mention.
(08:22):
Of course, you guys have a YouTube channel that you're
always putting really great new videos up on about You
also are on social media as well, and you're doing
podcasts on other things. There's really a lot of avenues
for folks that want to learn more about Larsenalme Services,
aren't there?
Speaker 2 (08:36):
There are?
Speaker 3 (08:37):
And I really encourage people to watch the podcast. You
can skip the first couple of minutes. It's basically me
and Josh talking about sports. Yeah, and then we then
we truly get into the nuts and bolts of But
what I love is that we get a lot of
questions and comments.
Speaker 2 (08:55):
Yeah, and it kind of leads us in.
Speaker 3 (08:57):
And we've had people comment multiple times on different podcasts
like just wanting to gain knowledge and information in it,
and it's fun to see it kind of I don't
know what energizes us. We love doing it, but we
love the homeowner interaction. If you want to ask us
about siding or windows, or foundations or anything at all,
(09:21):
please do and we will do a podcast on it
because we can talk about gutters. I can talk about
gutters and roofing instulation all day, but you know, to
some people that's not that interesting. But between me and Josh,
we've got fifty years of experience in the industry. And
if we don't know the answer, we know somebody who does,
and we will do a podcast on it because you know,
(09:44):
helping people and answer. I mean, we've been answering questions
from the podcasts from people in Alabama, Texas, California, you
name it. It's really weird that people over the country
watch it. But I don't know, somebody must find it interesting.
I guess, Sean, it's fun stuff.
Speaker 1 (10:01):
And as you mentioned, folks all over listening, I know
with the iHeartRadio app and other things. Folks listening to
the program this morning, I know you got obviously we
talk about the Arlington Madison, Madison location Milwaukee wasaw Rochester
and that's in a state called Minnesota, Fox Valley, Eagle River.
I mean, when it comes to coverage, when it comes
(10:22):
to Larsen Home Services, if folks can hear the voice,
if they're if they're anywhere in the Midwest, in Wisconsin,
you've got in Minnesota covered as well. You have you
have folks there that can help them out. So don't
ever hesitate. Pick up phone gem McCall six so eaight
five three five forty three forty three. That's five three
five four three four three. The website Larsenhomeservices dot com.
(10:43):
That's l A R. S O N Home Services dot com. Andrew,
it's always great talking with you. Look forward to talking
cape CODs next week. Til then you take care, my friend.
Speaker 2 (10:53):
All right, talk next week.
Speaker 1 (10:54):
Kevin Hamhams Arbacare joins us next right here on thirteen ten.
Wuib A
Speaker 3 (11:00):
National Sources are under red buyer's insurance gamage ex agency limitations,
Eight oh five thirteen ten, Wi B A and Madison
in the Morning, Ask the Experts, Joined this morning by
Andrew Larson. Of course, Andrew comes to us from Larsen
Home Services. The website Larsenhome Services dot com. That's L
A R S O N Home Services dot Com. The
telephone number six O eight five three five forty three
(00:21):
forty three. That's five three five four three four three. Andrew,
how are you doing this morning?
Speaker 2 (00:27):
Oh?
Speaker 3 (00:27):
Good, I'm trying to figure out the philosophy or thinking
behind that intro.
Speaker 1 (00:32):
Oh, I don't know. I bet I'm gonna guess, Katie.
Was that just a it was there? I think I
loved it.
Speaker 3 (00:39):
It made me think of a warm.
Speaker 1 (00:41):
It does a nice cape cod on the beach. We're
gonna talk about what.
Speaker 3 (00:48):
But hey, I know I said I want to talk
about cape CODs, but I want to pivot.
Speaker 1 (00:51):
Okay, well, guess what This segment is brought to you
by Andrew Larson. If Andrew wants to pivot, We're gonna pivot.
Speaker 3 (01:00):
Look, cape CODs, if you have one, you know what
it is, you know what the issues are, and I
promise that we will talk about it next week. But
my sales manager hit me up before before before I
got on, and he was like, hey, I got a
story and I think that you need to talk about it,
and I'm going to entitle it.
Speaker 2 (01:20):
The customer is not always right.
Speaker 1 (01:22):
No, that's bold Andrew, oh, very hey.
Speaker 3 (01:29):
Uh So he tells me the story, uh five six
years ago so that he was a sales rep at
the time.
Speaker 2 (01:36):
His name is John Schmid. I think he's down the
show before.
Speaker 3 (01:38):
Yeah. Yeah, now he's a sales manager. But he tells
me a story about he went to the He went
to this gentleman's home and he had what you'd call
like a story and a half kind of It wasn't
a full two story house, but you walked in on
a certain level kind of like a you know, walk
come in and you either go up or down, and
then there's another.
Speaker 2 (01:57):
Level you can go up to.
Speaker 3 (01:58):
And he wants an estimate to seal the attic on
the lower portion of the house. He had talked to
someone who was an engineer and they said, now you
just need to take care of this part of the house. Well,
as you know, Sean, we train and then we train
and then we train on our training. And he knew
(02:19):
John knew that this was not going to solve any problems.
It's when it comes to insulation work. We have a
term in our in our office, it is either one
hundred percent right or it.
Speaker 2 (02:32):
Is one hundred percent wrong. There is no in between.
You know.
Speaker 3 (02:37):
We have homeowners come and say, I just want my
rim joy sprayed. I saw something on Google, and our
guys go, oh, Google. You know, it's kind of like
the doctor and WebMD, and they're like, if you talk
about WebMD one.
Speaker 2 (02:49):
More time, I'm not going to see you anymore.
Speaker 3 (02:52):
Okay, sorry, you're not dying. Okay, well it told me
I was anyway. So he says, he says, this is
what I want done. John does his full inspection, and
like we're supposed to do, he comes back with what
needs to be done, not what just what he wants done.
And what he needs done is to air seal all
(03:12):
the addicts and insulate all the addicts. And so he
gets done. He comes down and they sit down, they
go through the products we use.
Speaker 2 (03:22):
They come to the price.
Speaker 3 (03:24):
And the reason that John gave this to me was
he goes, it's the only time that I've ever showed
someone the price and they literally told me to get
out of their house.
Speaker 1 (03:32):
Oh.
Speaker 3 (03:34):
So he shows him the price and says, and because
John told him, he goes, I know you just wanted
to do the one addic, but I'm telling you it's
not going to fix your problem. You need to do
all of it or do none of it. And he
flipped the price and the guy said, you can get
out of my house. I think you're just trying to
take advantage of me.
Speaker 2 (03:54):
So John exploits.
Speaker 3 (03:55):
John would never do if anybody listening's ever dealt with Judge.
Speaker 2 (04:00):
Literally not in his DNA.
Speaker 3 (04:02):
But what we know is if we air sealed because
of stack effect, heat rises and it goes to the
highest point, you cannot air seal one attic and not
another because what happens is when you air seal one,
it will just make the other one worse because it's
going to find a way out now. Instead of the
air and heat distributing evenly through both atticts, now it's
(04:26):
all going to be forced through one, essentially making that
portion of the home way worse.
Speaker 2 (04:33):
Almost feel drafty. I've felt it before. It's where's this
draft coming from. It's actually not a draft.
Speaker 3 (04:39):
It's actually stack effect, and it's exacerbated because we miss
something or we didn't do a part of the edit anyway.
Speaker 2 (04:47):
So he leaves and lo and.
Speaker 3 (04:49):
Behold, he gets a callback about months ago and the
guy says, hey, do you remember me? And John's like, well,
for surely I do. You're the only person who's ever
kicked me out of the house. And he says, you
know what, I had another guy come in. I told
him I wanted this one part of my attic insulated,
(05:11):
and they said, no problem, said that'll be two thousand dollars,
and they did the work and he goes, you know what, John,
it's done nothing. In fact, he said it made the
other part of my house worse. And John's I told
you so, guy, But in his head he's like, I
told you so so this person. That's why I said,
customer is not always right, and we stick to our guns.
Speaker 2 (05:33):
We're not going to We're not going.
Speaker 3 (05:36):
To compromise what we know is right just to make
a sale. He could have easily sold that gentleman what
he wanted, but what he wanted was wrong.
Speaker 2 (05:48):
Wasn't going to fix anything.
Speaker 3 (05:49):
And I've always told my guys, if you go in
and just sell insulation, because that's what they want you
won't work here anymore because the only thing that it
did was make you some money to rip the homeowner off,
and essentially he got ripped off and maybe nodding on purpose.
A lot of companies that do insulation don't really understand
home science and out work insulation is insulation, which we
(06:11):
know is not the case. So anyway, we ended up
going back and redoing all of the work he had
done and insulating the other part of his attic. Now
he is super happy, he's a referral. And I just
thought that was a cool story. He was in the
wrong and he didn't want to listen, so he paid
for it, literally and figuratively. He paid for it because
(06:32):
he had to pay twice. And that's what we don't
want people to do, Sean, And.
Speaker 1 (06:36):
That is you know you talk about and John Schmid,
he's been on the show before. Great guy. And I
know all the everybody I've ever worked with at Larsenalme
Service is just amazing people. And one of the things
I know that's important to you, and it shows in
the name you put your name on the name of
the business. Reputation is important we think about home ownership.
I know you guys are just a few years out
(06:58):
from twenty years I do leave of Larsen Home Services,
which is I think that's just amazing to think about,
but really wanting to not just have somebody, you know,
be a customer once you want that repeat business, somebody
has their roof done. I still to this day rave
about the work that you guys did on our home.
And anytime we have something that you guys do, guess
(07:19):
who we're gonna call. We're gonna call Andrew, We're gonna
call ur Seno Services. I know that's an important thing
to you. And it goes as you mentioned. There's reasons
for that. Is you don't simply want to put a
band aid on something. And again this is a case
where that band aid isn't is not only is it
not going to cover the wound, it's just going to
make matters worse. Not only you guys not want to
do that, you want to make sure it's done right
(07:39):
and that the customer is educated about why you're doing
things a certain way and why it needs to be
done this way. Voila. They don't. They don't take that advice.
They learn the hard way, and you could avoid that.
That's one of the great things about working with Andrew
and the team. It's not high pressure. If you say,
you know what, I don't want to do this, or
I don't understand, or I think I can find somebody
(08:00):
to do it cheaper, or I don't think it needs
to be done, you'll have that education as a homeowner,
you can make that decision. But that's a nice thing.
There's no pressure. It's free to have that consultation. All
I got to just pick up phone Gemma call six
so eight five three five forty three forty three. That's
five three five four three four three. The website Larsenhomesservices
dot com. That's l A R. S O N Home
Services dot com. Real quick to Andrew, we do mention.
(08:22):
Of course, you guys have a YouTube channel that you're
always putting really great new videos up on about You
also are on social media as well, and you're doing
podcasts on other things. There's really a lot of avenues
for folks that want to learn more about Larsenalme Services,
aren't there?
Speaker 2 (08:36):
There are?
Speaker 3 (08:37):
And I really encourage people to watch the podcast. You
can skip the first couple of minutes. It's basically me
and Josh talking about sports. Yeah, and then we then
we truly get into the nuts and bolts of But
what I love is that we get a lot of
questions and comments.
Speaker 2 (08:55):
Yeah, and it kind of leads us in.
Speaker 3 (08:57):
And we've had people comment multiple times on different podcasts
like just wanting to gain knowledge and information in it,
and it's fun to see it kind of I don't
know what energizes us. We love doing it, but we
love the homeowner interaction. If you want to ask us
about siding or windows, or foundations or anything at all,
(09:21):
please do and we will do a podcast on it
because we can talk about gutters. I can talk about
gutters and roofing instulation all day, but you know, to
some people that's not that interesting. But between me and Josh,
we've got fifty years of experience in the industry. And
if we don't know the answer, we know somebody who does,
and we will do a podcast on it because you know,
(09:44):
helping people and answer. I mean, we've been answering questions
from the podcasts from people in Alabama, Texas, California, you
name it. It's really weird that people over the country
watch it. But I don't know, somebody must find it interesting.
I guess, Sean, it's fun stuff.
Speaker 1 (10:01):
And as you mentioned, folks all over listening, I know
with the iHeartRadio app and other things. Folks listening to
the program this morning, I know you got obviously we
talk about the Arlington Madison, Madison location Milwaukee wasaw Rochester
and that's in a state called Minnesota, Fox Valley, Eagle River.
I mean, when it comes to coverage, when it comes
(10:22):
to Larsen Home Services, if folks can hear the voice,
if they're if they're anywhere in the Midwest, in Wisconsin,
you've got in Minnesota covered as well. You have you
have folks there that can help them out. So don't
ever hesitate. Pick up phone gem McCall six so eaight
five three five forty three forty three. That's five three
five four three four three. The website Larsenhomeservices dot com.
(10:43):
That's l A R. S O N Home Services dot com. Andrew,
it's always great talking with you. Look forward to talking
cape CODs next week. Til then you take care, my friend.
Speaker 2 (10:53):
All right, talk next week.
Speaker 1 (10:54):
Kevin Hamhams Arbacare joins us next right here on thirteen ten.
Wuib A
Speaker 3 (11:00):
National Sources are under red buyer's insurance gamage ex agency limitations,
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