August 16, 2018 • 5 mins
T-Mobile is giving its customers a free music subscription for a year, $25 concert tickets and fixing customer service with a new approach that pairs customers up with a Team of Experts they can contact 24/7.Pandora Plus subscription and concert tickets:https://www.t-mobile.com/offers/live-nation-ticket-discountTeam of Experts:https://www.t-mobile.com/customers/customer-careFollow Rich on Social Media:Facebook: http://facebook.com/RichOnTechTwitter: http://twitter.com/richdemuroInstagram: http://instagram.com/richontech Easy ways to listen on your phone or smart speaker:"Hey Google, Play the Rich on Tech Podcast""Hey Siri, Play the Rich on Tech Podcast""Alexa, Enable the Rich on Tech Flash Briefing"
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:04):
T Mobile is giving customers a year's worth of free music,
plus they're fixing customer service. What's going on. I'm rich Demiro.
This is rich on tech. T Mobile is all about
being the uncarrier. The company is leading the way when
it comes to kind of forcing change in the wireless industry,
and let's be honest, without them, we wouldn't have a
lot of the things that we take for granted these days,
(00:25):
like unlimited plans or some of the perks that are
now standard from a lot of wireless companies, like subscriptions
to Netflix or other video services. So I sort of
figured T Mobile would kind of step into the background
while they wait for the whole Sprint merger to go through.
But they're still pushing forward with some changes and now
they have several new initiatives. One of them deals with
customer service. That's kind of the big one. But I'm
(00:47):
gonna start with the one that I think most T
mobile customers will enjoy the most on a daily basis,
and that's a year's free subscription to Pandora Plus. So
if you're not familiar with Pandora Plus, this is Pandora's
premium service that generally costs five dollars a month. It's
not as full featured as their top of the line service,
which costs ten dollars a month, which is sort of
like Spotify Premium. But Pandora Plus is basically the Pandora
(01:11):
you know and love, but with the ability to download
the stations that you listen to so you can listen
to them offline, and you get as many skips as
you want, so it's actually a pretty good offering if
you don't need to listen to specific songs and albums.
In ninety nine percent of the time, even though I
pay ten dollars a month for Spotify, all I'm doing
is queuing up one of their playlists on Shuffle. So
(01:32):
to get Pandora Plus, if you're a T mobile customer,
here's what you have to do. You have to download
that T Mobile Tuesday's app if you don't already have it,
on August twenty eighth, which is a Tuesday. You open
the app and you save the code before five am
Eastern time on August twenty ninth, and you have to
redeem the code, and you have to redeem the code
before five am Eastern on September fourth, and then in
(01:56):
the Pandora app, you enter your Pandora email and password,
or you can create an account to automatically redeem your subscription.
That's it. It's a sixty dollars value, not groundbreaking price wise,
but it's still pretty good and it's a nice perk.
And if you have a fitbit versa like me, you
could use that Pandora subscription to save music offline to
your wrist so you can run with just your fitbit
(02:16):
and some Bluetooth headphones. Now, the other thing that T
Mobile is doing is reinventing customer care. They have a
new program that they're calling Team of Experts, and this
sounds really interesting. They're ditching the phone trees, the voice
response systems, and all those times you have to explain
your issue to multiple customer service representatives in various locations.
You are now assigned a group of experts that are
(02:38):
dedicated to you and other people in your area. You
can even open the T mobile app and see a
photo of your experts. The other cool thing here is
that you can get in touch with your experts in
various ways and twenty four to seven, so around the clock,
you can schedule a callback or you can message them
through I message or inside the app, and coming soon
you can just ask Alexa or Google for your team
(03:00):
of experts to call you. So that would be pretty neat.
And this all sounds pretty good. I think it should
solve some of the major frustrations of calling in for help.
In my experience, T Mobile already has some of the
best customer service out there. You hear that over and over.
When I was a subscriber, I called in a few
times and they were really excellent at helping me solve
my problems the first time around. And when I'm online,
(03:20):
I often read lots of posts and tweets where people
are saying they love T mobile customer service. So I
think it's a really smart thing that T Mobile is
doubling down on this aspect of their service. I also
think Verizon has excellent customer service, but I feel like
they need to have that because you're paying such a
premium for the service that you have with them. If
they didn't have good customer service, that would be pretty bad.
(03:42):
And with AT and T I'll be honest, when I
had them, I would dread calling in for any sort
of customer support issue because I knew they would not
be able to solve my issue the first time around,
or it would take me forever to reach the right
person to talk to. And it was really the main
reason I eventually dumped their service, even though I was
happy with the actual wireless service that they provided. So
(04:03):
in the case of T Mobile, you might not be
getting the coverage on par with Verizon or AT and T,
but if you're overall happy with the way you're being
treated as a customer, and of course mix that with
how much you're paying aka the value of the service,
you can see why it's really smart for tea Mobile
to be doing this. And finally, one more perk that
T Mobile added a partnership with Live Nation, so now
(04:25):
customers can get twenty five dollars concert tickets with all
fees included. And the lineup is pretty good too. They've
got Whiz Khalifa, Lady Annabellum, Nile Horn, Charlie Pooth, and
my all time favorites The Counting Crows plus Dirk Spentley
and more. And in the future, T Mobile customers are
going to get other perks like VIP access, reserve seating,
(04:46):
fast tracked to not wait in line for concessions, and
something they call Magenta Lawn Seating. So to get the
deal on the tickets again, you have to download the
Tea Mobile Tuesday's app to get started. Open the app
and all you have to do is save and redeem
the active offer. You can get up to two tickets
every Tuesday between August twenty first and September eleventh. So basically,
(05:08):
you get the code from the t mobile app, you
go to the Live Nation website, you pop it into
the website, you get your tickets, and you enjoy the show.
There you have it. More perks for T mobile customers.
If you want details, you can go to my website.
Richontech dot tv. Thanks so much for listening to the podcast.
If you're enjoying it, why not share it with your friends.
Take a screenshot of your phone, share it on Instagram Stories,
(05:28):
and be sure to tag me. I'm Rich Demiro. I'll
talk to you real soon.
T Mobile is giving customers a year's worth of free music,
plus they're fixing customer service. What's going on. I'm rich Demiro.
This is rich on tech. T Mobile is all about
being the uncarrier. The company is leading the way when
it comes to kind of forcing change in the wireless industry,
and let's be honest, without them, we wouldn't have a
lot of the things that we take for granted these days,
(00:25):
like unlimited plans or some of the perks that are
now standard from a lot of wireless companies, like subscriptions
to Netflix or other video services. So I sort of
figured T Mobile would kind of step into the background
while they wait for the whole Sprint merger to go through.
But they're still pushing forward with some changes and now
they have several new initiatives. One of them deals with
customer service. That's kind of the big one. But I'm
(00:47):
gonna start with the one that I think most T
mobile customers will enjoy the most on a daily basis,
and that's a year's free subscription to Pandora Plus. So
if you're not familiar with Pandora Plus, this is Pandora's
premium service that generally costs five dollars a month. It's
not as full featured as their top of the line service,
which costs ten dollars a month, which is sort of
like Spotify Premium. But Pandora Plus is basically the Pandora
(01:11):
you know and love, but with the ability to download
the stations that you listen to so you can listen
to them offline, and you get as many skips as
you want, so it's actually a pretty good offering if
you don't need to listen to specific songs and albums.
In ninety nine percent of the time, even though I
pay ten dollars a month for Spotify, all I'm doing
is queuing up one of their playlists on Shuffle. So
(01:32):
to get Pandora Plus, if you're a T mobile customer,
here's what you have to do. You have to download
that T Mobile Tuesday's app if you don't already have it,
on August twenty eighth, which is a Tuesday. You open
the app and you save the code before five am
Eastern time on August twenty ninth, and you have to
redeem the code, and you have to redeem the code
before five am Eastern on September fourth, and then in
(01:56):
the Pandora app, you enter your Pandora email and password,
or you can create an account to automatically redeem your subscription.
That's it. It's a sixty dollars value, not groundbreaking price wise,
but it's still pretty good and it's a nice perk.
And if you have a fitbit versa like me, you
could use that Pandora subscription to save music offline to
your wrist so you can run with just your fitbit
(02:16):
and some Bluetooth headphones. Now, the other thing that T
Mobile is doing is reinventing customer care. They have a
new program that they're calling Team of Experts, and this
sounds really interesting. They're ditching the phone trees, the voice
response systems, and all those times you have to explain
your issue to multiple customer service representatives in various locations.
You are now assigned a group of experts that are
(02:38):
dedicated to you and other people in your area. You
can even open the T mobile app and see a
photo of your experts. The other cool thing here is
that you can get in touch with your experts in
various ways and twenty four to seven, so around the clock,
you can schedule a callback or you can message them
through I message or inside the app, and coming soon
you can just ask Alexa or Google for your team
(03:00):
of experts to call you. So that would be pretty neat.
And this all sounds pretty good. I think it should
solve some of the major frustrations of calling in for help.
In my experience, T Mobile already has some of the
best customer service out there. You hear that over and over.
When I was a subscriber, I called in a few
times and they were really excellent at helping me solve
my problems the first time around. And when I'm online,
(03:20):
I often read lots of posts and tweets where people
are saying they love T mobile customer service. So I
think it's a really smart thing that T Mobile is
doubling down on this aspect of their service. I also
think Verizon has excellent customer service, but I feel like
they need to have that because you're paying such a
premium for the service that you have with them. If
they didn't have good customer service, that would be pretty bad.
(03:42):
And with AT and T I'll be honest, when I
had them, I would dread calling in for any sort
of customer support issue because I knew they would not
be able to solve my issue the first time around,
or it would take me forever to reach the right
person to talk to. And it was really the main
reason I eventually dumped their service, even though I was
happy with the actual wireless service that they provided. So
(04:03):
in the case of T Mobile, you might not be
getting the coverage on par with Verizon or AT and T,
but if you're overall happy with the way you're being
treated as a customer, and of course mix that with
how much you're paying aka the value of the service,
you can see why it's really smart for tea Mobile
to be doing this. And finally, one more perk that
T Mobile added a partnership with Live Nation, so now
(04:25):
customers can get twenty five dollars concert tickets with all
fees included. And the lineup is pretty good too. They've
got Whiz Khalifa, Lady Annabellum, Nile Horn, Charlie Pooth, and
my all time favorites The Counting Crows plus Dirk Spentley
and more. And in the future, T Mobile customers are
going to get other perks like VIP access, reserve seating,
(04:46):
fast tracked to not wait in line for concessions, and
something they call Magenta Lawn Seating. So to get the
deal on the tickets again, you have to download the
Tea Mobile Tuesday's app to get started. Open the app
and all you have to do is save and redeem
the active offer. You can get up to two tickets
every Tuesday between August twenty first and September eleventh. So basically,
(05:08):
you get the code from the t mobile app, you
go to the Live Nation website, you pop it into
the website, you get your tickets, and you enjoy the show.
There you have it. More perks for T mobile customers.
If you want details, you can go to my website.
Richontech dot tv. Thanks so much for listening to the podcast.
If you're enjoying it, why not share it with your friends.
Take a screenshot of your phone, share it on Instagram Stories,
(05:28):
and be sure to tag me. I'm Rich Demiro. I'll
talk to you real soon.
Host
Rich DeMuro
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