AM Show Hr 2 | Customer Service Champs & New York Nonsense

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Episode Transcript

Speaker 1 (00:03):
It's that time, time, time, time, luck and load.

Speaker 2 (00:11):
So Michael Verie Show is on the air. The Yeah,

(00:32):
I can hear you.

Speaker 3 (00:35):
Let me tell you something. I'm not in the business
of protecting anybody, and I think that my work over
the years that I've been involved have been absolutely on
point in dealing what has to be dealt with in
order to help the people.

Speaker 2 (00:53):
First thing you've.

Speaker 3 (00:54):
Got to understand is services costs money, and we should
be willing to get the richest people in this country,
the richest one percent that is protected, make sure they
pay their fare taxes so that we can have the
money to provide the services.

Speaker 4 (01:22):
Dont we have a broken tax system that lets elon
musk freeload offer everyone else and it needs to stop.

Speaker 5 (01:36):
Usually, if you're a billionaire, that means that you control
a massive system. It means that you own oil supplies,
it means that you control textiles, it means that you
have a massive labor force under your control. And to

(01:56):
be ethical, if you're a billionaire today, the thing that
you need to do is give up control and power.
So I don't want your money as much as we
want your.

Speaker 6 (02:06):
Power, which you're not paying their fair share in any
nation that is facing the talking.

Speaker 2 (02:28):
About great customer service. It's not an accident. You can
end up with a person who has a great personality
and they will engage in great customer service. But when
you notice a place the people work together, they're pleasant
when you walk into a place, especially restaurants. That's what

(02:49):
we all. We all have that in common. We all
go to a restaurant at some point. And when you
go into a restaurant and they tell you about their problems,
we didn't sign up for that. We came in to
get away from our own problems. You don't want to
hear bartender tell you how crappy his life. Of course,
your life is crappy. We don't want to hear that.
You're here to be positive and make people happier. I

(03:10):
was at the Island Grill on Woodway at about I
don't know bearing or so. Island Grill is a very
well run organization. The food, the cleanliness, the whole thing.
And there's an old lady that works here. She lit'll
be tiny, frail thing, scoliosis, her shoulders are slumped forward,

(03:30):
a little bity, tiny thing. She doesn't weigh eighty five pounds.
And I've been there when she walks in and she
starts barking orders and everybody by, all the young guys.
And she was leaving one day and I had ordered
a baklava or something to but I said, I'll get
it when i'm done, and she brought it. She was leaving,
and she said, I don't anybody to forget to bring

(03:51):
this to you. So she brought it out and I said,
you off the clock, and she said, yes, did you
have a minute, Yeah, can you sit down? Yeah, I've
watched you working. And I went through the whole story
and she had worked for she was a manager for
Common Bond and she was a manager. I can't remember
who the restaurant was, but for a big restaurant. And

(04:12):
when they went under, she was looking. She had started
to work, like as a bank teller, I don't know,
some job that was outside her usual. And the guys
at Island Grill, because she'd been coming there, they hired her.
And now she's a manager there, And I mean she
ran it with an owner's mindset, like whatever the problem is.
When she's walking she see a piece of paper, she

(04:33):
pick it up. If she'd check on every table, and
you know, you see you see folks that have a manager,
and the manager thinks that his job is to go
around and ask people how they're doing. But he doesn't really care,
so he walks around. He's dressed better than service. Everything. Okay,
over her yep, okay, it doesn't do anything. But then
you see those people. Man, they're in the in the fray.
They're getting it done. Lorraine, wa'ts that great customer service story.

Speaker 7 (04:58):
I'm Michael. I have two Chalmers Hardware store on nineteenth
and Broadway in Galveston. Amazing, just what you said, older people.
They're not because they're not overbearing. They help you, but
they'll also leave you along to look. And then the
second one is the Green Goos in Texas City. We
go there all the time and never ever have had

(05:18):
problems with service. It's amazing.

Speaker 2 (05:20):
It's incredible. But it's not an accident. It's not an accident.
They train it, they reward it, they recruit it. Mark,
you're up, Go ahead.

Speaker 8 (05:27):
I Michael, This this is Mark. I've worked for Crabbas.
I started Crabbas in nineteen eighty six eighty seven, and
I've worked for Johnny Crabba and the Cushion on Kirby
I know Stephen Barkley and Woodway and they call me Bubba.
They call me Bubba.

Speaker 2 (05:45):
Oh okay. And so Steven Ovetts.

Speaker 8 (05:49):
Yes, Steve, it's a great bers. He works at wood
Way and I worked at Kirby. And let me tell
you something. Customer service. They don't have customer service like
they do it at Crabas now two.

Speaker 2 (06:00):
Yeah, the original it's incredible.

Speaker 9 (06:02):
Yes.

Speaker 8 (06:02):
And I got to tell you one story. It's on
Kirby and it used to be a rice epicurean right
across from Kirby and there was a customer that needed
a certain item and we didn't have it, and Johnny
and me and me walk across the street and I
was glad to do it. And I think it was
a creamer. I'm not sure it was a coffee creamer.
And went back, I got it, I picked it up,
I paid for I came back and that customer was

(06:23):
so happy. And I used to deliver food a mile
Hamilton when he was sick. And if you had an
order to go and you forgot something, we would drive
through their house and and you know, deliver the item.
And it was all about customer service. It's all about
that smile, putting that napkin on when they went to
the bathroom, put that napkin on the table. He always said,

(06:48):
Johnny Crobber always said, pay attention to details.

Speaker 10 (06:53):
You know.

Speaker 2 (06:54):
Somebody told me. I can't remember who it was, and
I can't remember what the item was. But they were
at the location on Kirby and that ri sepicurean became
the bed bathroom beyond, didn't it. Yes, yes, yes, so
he whoever it was, they had ordered something like some
bluebell ice creamer, whatever it was. It wasn't something that
Johnny carried. And he glanced out the wind and Johnny said, yep,

(07:18):
we'll get it. And he glanced out the window and
Johnny was running across Kirby and a few minutes later
he was running back and didn't tell him he was
bringing that ice. He'd gone and bought it. Just amazing.
I called Charles Clark one time at Brassrey nineteen and
I said, hey, I thought he had catfish. I don't
know why I thought he had catfish. Nobody serves catfish,

(07:39):
but I thought he had catfish. And so he said, yeah, yeah,
we have catfish back there. I'll make you some catfish.
So we arrived and I'm sitting outside, and when we
arrived early, he asked me what time I was going
to be there, and we were on our way and
he said, oh, okay, I'll have to thaw it out,
give me a minute. So we arrived and they seated us,

(08:00):
and here comes Charles around the corner from the Kroger.
They're all West Gray. He had gone to the Kroger
to buy a catfish so he could bring it back
and cook it for us. You never forget an experience
like that. Johnny Caraba and Rosie have been making those
experiences happen for forty years. That's why they're still in business.

(08:21):
If you're on hold, hangtiight, I'll get you just a moment.
Did you maybe audibly laugh when I tell a joke
like that? So I know you thought it was funny.

Speaker 11 (08:30):
Michael Berry, Oh no, I won't do that.

Speaker 2 (08:33):
It's too much for a moment. She won't go that far.
That was so funny to irritate the Yankees who go,
y'all are acting like it subs zero. Where I come from.
We walk round the shorts in this weather. That's not
really their accent. Yo, I walk around in shorts this
weather too, but woo don't it feel good when it
gets chili? We eat chili?

Speaker 12 (08:54):
Ah love it?

Speaker 11 (08:56):
I love it.

Speaker 2 (08:56):
Crispy air, A good shit in the air, the first
one in a while. Oh man, you get you get
to get out your your light jacket. That just just
feels good.

Speaker 3 (09:09):
It's so much tenty sit around and cook some seas and.

Speaker 2 (09:15):
Eat bread and desserts and just get all fat and sasty.
It feels good to warm up. You don't feel good
cooling down. You're hot, right, but it feels good to
warm up. I love it all right. Tell me about
that place with great customer service that you appreciate so much?

(09:35):
Did we do? Betty Ann Betty and your up? Sweetheart?

Speaker 11 (09:40):
Hi, Michael, I want to tell you about Scruples Boutique
Champions for Indeed, they've been in business for since nineteen
seventy nine, and it's an amazing place.

Speaker 2 (09:51):
Is a woman's named Peggy, No Betty, Betty Betty.

Speaker 11 (09:56):
What Betty Griffin. It's my mom's I started in nineteen
seventy nine and her motto was treat people like they're
coming into your living room.

Speaker 2 (10:04):
She's tenacious. D I'll tell you what she's called in.
I think you've called in. I see them all over
social media. It's tough. Little boutiques have come and gone
in that time. You've got to stay on it. People
don't realize you've got to stay on it all the
time to be top of mind. That is awesome, you
know what. I admire you for it. That's a tough, tough,

(10:26):
competitive business. Elliott, you're on the Michael Berry Show. Go ahead.

Speaker 12 (10:31):
Hey, I was calling about Smith's Auto and Katie Chris
that works there.

Speaker 2 (10:38):
Is he fantastic?

Speaker 12 (10:40):
Oh yeah, it's like I at first I didn't know
his name, but then I was like, man, I remember
every time we call like that, who answers the phone
and he already knows us by name because of how
many times we've been there bringing our cars in. He's like,
y'all the number one customer with all the cars you
bring in.

Speaker 2 (10:59):
You know, It's interesting. Companies often don't appreciate what they've got.
I've watched them let a good one out the door.
It's why the NFL will overpay to re sign a
player that you think to yourself, he's not a superstar,
but you're giving him that kind of money because replacing

(11:19):
a guy is not so easy. Most players are a bust.
And so when you've got a guy that can at
least compete and hold down the position, you want to
keep him because replacing a customer, the cost of replacing
a customer just acquisite. I mean a good employee. Acquisition
of a good employee is tough enough, and then getting

(11:41):
them trained, and you don't know if you've got a
good one for a while. So if you've got one
that's been there for a while, take care of them.
But some people don't have that attitude. What you've been
fighting acquisition after acquisition be a witchhalt.

Speaker 4 (11:55):
Hut since day one, I've been fighting acquisitions.

Speaker 2 (11:59):
After this, I was just reading the Texas Business Hall
of Fame, which is a really big deal. Looks like
I guess it's tonight is honoring Chris Pappas and his
brother Harris Pappas as one entry, and then the three
in Cap boys Zurich and is it Marty and then

(12:25):
Gary Peterson who's my friend, And I'm trying to remember
who the third one was. This is the first year
ever that I've known all three of the entries. But
that's a big deal. Congratulations to those guys. Let's go
to Aaron. Aaron, tell me your.

Speaker 1 (12:38):
Story, Michael, I heard the shout out for Bob over
at Katie Hardware. I had to share a story. My dad.
We moved here from Illinois in two thousand and eight.
My parents would come down a couple of weeks, couple
times a year. My dad would go over and talk
with Bob. They worked on a little project together. But

(13:00):
my dad's the kind of guy. He'd be your best
friend in the checkout line of the grocery store, you know.
So they hit it off, and my dad passed in
twenty eighteen. But if I were walking there right now,
say hi to Bob, says, he would tell me I
miss your dad.

Speaker 9 (13:15):
Ken.

Speaker 1 (13:16):
That's just the kind of guy that he is over there.
And it's a great culture over there too. I mean,
you walk in, there's going to be somebody that'll help
you and give you personal service. It's it's amazing. So
when I heard that, I just had to I had
to call in and share that story.

Speaker 2 (13:30):
I love it. I love those kind of personalities. My dad,
when he retired, we got him a new Ford F
one fifty truck. I got it decked out. I mean
it had the keen ranch package. He'd never had a
new truck like that. He felt like a king. And
he would go into a coffee club every morning five
week days. He was in six coffee groups. On Friday,

(13:51):
he would do the DuPont employees at Kroger's that you've
you've taught you heard Shirley cue lickor talk about seeing
Norman Berry and his group at the Kroger. That's true.
She'd see them having lunch, having their breakfast at the
little cafeteria there at the Kroger on sixteenth in Orange.
But he would have to leave early at eight thirty
because he'd have to run to a Baptist hospital, the

(14:15):
old Memorial Hospital. He'd have to run over there because
he was in another one that was like his high
school graduating class or something, and so they would meet
over there for coffee. So he had two coffee groups
on Friday. And then when he was done with that,
he didn't want to drive home. We lived out in
the country and you know, he was retired. He had
his time, so he would go by Danny's Grocery, which

(14:35):
was a little grocery shop in Orange and then they
had opened up out in Orangefield and He would go
by there and the owner would be in his office,
and God help him if he left his door even
slightly cracked, because my dad poke his head in there, Danny,
you're not busy, are you, And he'd say, no, mister Barry,
come on in and sit down. And I would have
to tell my dad Dad, he's busy. But he'd go

(14:55):
in there and he would sit down and talk to he.
He'd say, you know, he'll he'd never too busy for me.
He'll have a couple coffee. And my dad would stop
in on him practically every day, and he was so
nice to my dad. To do that tells you a
lot about a guy. Jason and san Anton what.

Speaker 13 (15:08):
You got ich, Hey, I man, I completely agree with you.

Speaker 1 (15:12):
I have a sixty one degrees this morning.

Speaker 13 (15:14):
I'm running around in shorts in a hoodie.

Speaker 2 (15:17):
Doesn't it feel great? I mean, it just feels absolutely great.
You know, you talk about great customer service and you
talk about treating people right. I saw that at the RCC.
Tracy Bird had been out of the scene. He had
kind of semi retired for several years. He started back
and people would people came back and saw him again
in big numbers. Bellamy Brothers the same thing. And I

(15:39):
told Tracy one time, I said, you know, there's a
lot of guys that came up when you came up
that can't draw the crowd you do. And he said,
I'd like to think that I did it like a
restaurant that took care of you. I showed up every night.
I still do. They earned they they bought that ticket.
I've got to earn their respect. I gotta earn them
coming back. Russell Labara always says, you're only as good
as the last place you played. You served, you serve

(16:01):
somebody ninety nine good meals that one hundredth to one.
They don't like it, they're not coming back. But Tracy Byrd,
the Bellamie Brothers, there were people like that who went
out of their way every night. And you saw it.
You saw them get on stage, and when they went
on stage, it was like the actor when they do
when they put the hand in front of their face,
and they changed their countenance. When they went on that stage,

(16:22):
they were dance monkey. You're you're here to entertain people.
And they never forgot it. They didn't go out there
looking tired like they didn't want to be there and
and and that. That's how you stay in business. That's
how people keep coming to your shows. You make them
feel good. Is hereby dissolved, mister Michael Berry, Well, not
about desert wraps. Are all up my line, man, dig

(16:46):
my mood. You want to book a reservation at a hotel,
they want you when you they want you to go online.
But if you're so old that you call, they hate you.
And then and they route you. And first they want
to digitize it. Push this, push this, push this, push

(17:07):
this phone tree, and if they can help it. They
want to keep from a human being ever having to
interact with you. And that's a problem for me because
I'm fifty four going on eighty. I like to talk
to a human being. I think I'm a pretty good communicator.
I feel like I can increase the certainty I get

(17:27):
what I want, get the dates right. I'm not proficient
at technology, And the only thing worse than not being
proficient at technology is people saying you shouldn't say that.
You shouldn't say it because no, no, no, okay, tell
you what. I'm going to march you up on stage
and you're going to give a speech, and I'm going
to stand beside you, and when you say, oh, no,

(17:49):
I can't give a speech, I'm going to say, yeah,
computer programmer, nerd, You're going to give a speech for
forty five minutes, and I'm going to watch you, and
the minute you try not to, I'm going to say no, no, no, no, no,
embrace it. We're not all wired the same, we don't
all have comfort with the same things. It's just we

(18:09):
can learn. We can improve on those skills. But there
are things that come naturally to us. If there's a problem.
They want to chatbot. They want everything to be outside
the human experience, and we crave human experiences. We are
social animals. You ever see a dog when you let

(18:31):
them loose in a dog part, how happy you have
a right they go out there. We like to interact,
We like to engage. We like to see the twinkle
in another person's eyes. That connection, It releases endorphins. We're
meant to do that. We like the connection. Southerners are
really good at this. We're in Florida this weekend, and

(18:53):
it was surprising how often at restaurants and different places
where we would go, they say, where are y'all from?
We're from Houston, we're from Man, you can really tell
the difference. Do you know why the other group who've
come to Florida? New Yorkers and New Yorkers are awful.
They're rude, they're crass, they're mean, they're selfish, they're self centered,

(19:15):
they're cheap. It always amazes me when people come here
from New York to Houston and they'll say this is
people from New York City, not upstate. But they'll say,
you know, you're all from New York. Who cares? And
they try to act like, oh, well, you know you've
seen Mafia movies. That's me. Honestly, nobody is impressed with you.

(19:38):
I've heard bartenders do this. I've heard people in all
sorts of walks of life say they're from New York
as if that's a flex. Nobody cares that you're from
New York. Nobody's impressed with it. Go back so you
have an accentuated Italian accent, or you watch the Sopranos
too often, nobody's impressed with that. We're not no, we

(20:02):
like our values. You're welcome to live here, but we
like our values. We're not gonna forget about it. You're
not gonna do Andrew Dice clay on us. We're not impressed, honestly,
for people who've been in Texas for any period of time.
We don't like the Californians, we don't like the New
Yorkers who don't blend in. We like the kindness, we

(20:24):
like the slower pace. We like the hugs and the
handshakes and the honor. Yeah, those things matter. Talking about
great customer service. Elliott, you're up in Edna.

Speaker 12 (20:36):
Hey, I was calling about my call dropped last time.
I was talking to you about Chris at Smith's Auto
and Katie.

Speaker 2 (20:46):
All right, No, your call didn't drop. Your call was over.
I got your call in. When you're done, I drop
you so we can move on to the next one.
If I put you on hold, you'll sit there. Skylar, you're up.
What you got?

Speaker 10 (20:57):
Hey, good morning, Michael. First, if I just want to
say I love you and I love the weather. Yeah,
I love Romon and my customer service.

Speaker 2 (21:07):
What did you say you love Ramon? Yes, sir, we
don't need that. No, we don't need to love Ramon. Dennis,
what you got?

Speaker 9 (21:14):
Hey? There is a place on ninety called Courts Hardware,
and every time I walk into that place, Hey, how
you doing. What's going on? Hey? You need any help.
There's one guy there that's his name I got to
know named Steve, and he's a retired lawyer out of
Richmond Rosenberg. And I goes, Steve, what are you doing working?

(21:34):
And he goes, I just like working. Yeah, And he'll
find you on anything. He'll get you on anything. Super
nice guys there. And I told the guys that I
came in here in nineteen seventy one when I was
eighteen years old and I bought my first time X
and he goes, how much you pay for it? And
I said I think it was twelve dollars and seventy

(21:55):
five cents, and he started laughing. He goes, well, I'm
glad you've been coming back.

Speaker 2 (22:00):
Yeah. You know, there's a lot of people that retire
and they're miserable. Sitting at home is boring, and so
going back to work makes them feel useful. Matt could
retire today, Matt could walk away and he'd be miserable.
He enjoys running a business and helping people. Scott Or
you can give your list, but you're not going to
say anything about Ramon.

Speaker 10 (22:19):
Yes, sir, I'm sorry. First watch this breakfast place I
would go to sometimes with my dad. They have great
customer service. One time we ordered an egg Benedigt and
they came out and they gave us a hard boiled
egg for the eggs, and I was just ready to
eat it, you know, but my dad was like, no,

(22:39):
we should send it back. So one of the managers
came over and we showed her the eggs and she
was like, oh, no, this ain't right. So she took
took our plates back and gave us a whole meal,
a whole fresh meal. After we had eaten that one,
and she gave us another meal and comped it all
so it was all free.

Speaker 2 (23:02):
And you know what you remembered it, didn't you? Thomas?
What you got?

Speaker 13 (23:07):
Yeah, Michael, believe it or not. I just left the
DMV on Takoma. I walked in the door and I
was greeted by a young lady with a beautiful smile
that said, what can I help you with? Then directed
me to the right line. When I showed them at
the end of the line, I discovered I did not
have the right paperwork. Again, another young lady with a
nice smile, great polite instructed me and what I needed

(23:30):
to bring and how to and how soon I could
get back. Wanted to know how far away I lived
so she'd know how long it would take to get
me back. This is government and action, and by god
it was his politeness. It was a great experience, and
I cut my tea to the hotel business where we
used to train people properly, and believe me, I was
very impressed.

Speaker 2 (23:50):
Yeah, you know, four Seasons always had, always had a
reputation for that. I got an email from John to
tell on his was very pregnant. They went to Papist
brother on West Timer for her birthday and they treated
her like a king. I tell you a story about
that Papist Brothers. On the PAPIs Burger on West Timer,
Crockett left his retainer. He took his retainer out and

(24:13):
he didn't want people to see his retainer on the
table because it's not pretty to look at, so we
put it inside a napkin. So when we left, the
napkin was left there, so it got thrown in the trash.
We called up, Hey, any chance you'd find that retainer
and the guy Nick said, I know where you were sitting.

(24:34):
He was a manager on duty. I can isolate a few.
Let me see what I can do. So I go
up there. He's in the back picking through trash. He
found that was five hundred dollars retainer or whatever, and
he's been our waiter ever since. When he's not managing,
he's on duty and he waits. I sent a letter
all the way to Chris Pappas. I was so impressed
by that kid, Carolin writes, I live in Conroe. Years ago,

(25:02):
Carabas advertised their lobster raviolis and I just had to
try them. We went into Houston only to hear they
weren't on the menu any longer. I mentioned to the
waitress that I was disappointed. She said Carabas were in
New York filming commercials and asked me for my phone number.

(25:23):
A few days later, I received a phone call from
Johnny Craba himself. He invited us back for his lobster raviolis.
When we arrived, he had a table reserve for us
and we were treated like royalty. I'm eighty eight now,
so I don't remember the exact year, but I do
remember how wonderful the Carabas and their customer service is. Well,

(25:45):
it's important to remember them that when the big private
equity group came in with an operational group behind him.
I think it's Darden or one of those. When they
made the deal with Johnny Carabo, that was the ability
to license his name for restaurants across the country to

(26:06):
compete with Olive Garden. Well, Carabas is not an Olive
Garden competitor. It's a higher end, much better customer service.
It's more like a local eatery kind of place. But
that was the name they wanted to use. That goodwill.
The company that took that over I don't think has
done a great job with it. There are still a

(26:27):
lot of restaurants. But Johnny wanted to continue in the business,
and so he held on to his original Kirby location
and to his Voss location, which his mother well into
her eighties. She may be ninety by now. Rosie runs
by day and then they've got a great team at night,
Stephen Barclay and Mariano Olivers. So those two locations, when

(26:51):
I say Carabas is where I'm talking about and where
I go, and they're just they're fantastic turner hardware on
Hempstead Road. Great customer. Brett says, I have owned and
co owned restaurants. I mandate to my team's great service
can overcome a mediocre mill. I agree with that. I
said this all I've said this again and again. Bad

(27:13):
service will screw up the best place we could the
best plate we could put out. That is so true.
People think they care about the food. They don't care
about the food nearly as much as they do the service.
As fell as as the first time went to Gringo's
on Gold Freeway, it was great customers, just customer service,
just like you said it would be. Kenny Allen says,
the owner of Las Fwentas and Hymstead Luis used to

(27:36):
live across the street. Their food is fantastic, their customer
service even better. Elizabeth says Tom Ball restaurant Pekos. I
never heard of Pecos? You ever heard of Pekos? From on?
I don't know. I don't know. Allan says. I grew
up working at my dad's full service gas stations in Beaumont.
I hated that damn bell. I started working there at

(27:58):
the age of ten. As I got older, I learned
to appreciate how many times that bell would ring throughout
the day. I miss those times with my parents at
the gas station. How about that? Dan says, I've had
the same service wrap for three years at Northside Lexus.
He knows my wife and I by name. Entire service
process is flawless. Can relax in the lounge with excellent refreshments.

(28:20):
I can get a loaner to run errands, excellent in
every interaction. I was out at Lone Star Chevy the
other day on two ninety. I had to go visit
my buddy, Cody Johnson is moving his business Canvas Press
and sign Press out two ninety.

Speaker 9 (28:37):
So I went.

Speaker 2 (28:38):
Out to visit and he was just down the road
from Lone Star Chevy. So I went in and visited
with Mike Bachiss and his team there. And I'll tell
you what, It is fascinating to see the energy. There
are guys coming in and I'm quizzing them on how
much commission you make on a deal, and they said,
we don't get commission, we get units. Our job is

(28:59):
to sell cars, so we become the customer's advocate against
GM or against the dealership. All I want to do
is close deals. I'll give it to you free if
I can, as long as I can market as a deal,
which I thought It's an interesting way. You know, you're
always trying to find the best way to incentivize the
employee and make the most money and create the best experience,

(29:22):
and everybody tries something different. Do you put people on
a salary? Do you put them on a commission? And
how all those We've all had the best in the
worst of those different experiences. But anyway, it is the
end of the month. I will say this, and whether
you call Mike Batches at lone Star Chevy, or whether
you call Tom Haynes at carpro dot com, or if

(29:46):
you email me, I can forward it to them. I
would give you a little hint. If you're going to
buy a car or truck or van or commercial van,
box truck, now is the time to do it. I
get email and I tell people, if you send it
to me at the end of the month, they are dealing.
At the end of the month, I'll text Mike Batchis

(30:08):
at Lon Star Chevy up until they close. They are
in order to hit their number. Last month, I think
it was four hundred and forty new and used sales.
They were too short with ten minutes left and they
had deals ready to sign. He had two of his
employees who they would give him a phenomenal deal if
they would close, and so they did, and he hit
his numbers. And that's what they do. This is the

(30:29):
time they're dealing because they got to hit their numbers.
Right there at the very end, he just said, we
still need to sell thirty one new and twenty eight
used to hit our number. Three days less left. Your
listeners are showing up in droves. There you have it.
They've got new, they've got used. And then Tom Haynes
withcarpro dot com. By the way, it doesn't cost you anything.

(30:52):
The dealer pays them a fee for you to send.
It's like a qualified lead, and he stays in charge
of your deal all the way through to make sure
you're taken care of. So whatever you're buying, you can
email me and I can put you with Tom and
he can run herd over your deal. So and I
love it whatever the industry, I love it when you

(31:14):
email me and say I need this or that and
I can connect you. Makes me look good to my sponsor.
But that means my sponsor is going to want to
look good to me and take extra good care of you.
And so you're going to get an amazing experience, and
that's that's just how it works. We did add a
new show sponsor over the weekend, a company called Brookway

(31:37):
Commercial Landscaping. Wonderful couple, Randall and Lronda White. They're originally
from Mississippi. I felt bad for him because we're all
out dinner Saturday night and they were Mississippi State fans
and they were messing with Michael T and his girlfriend
who's there and they both go to University of Texas
And it was like thirty one fourteen, and Michael T
was bummed out and his girlfriend's on the flag course.

(32:00):
She's on the field at every game, but not at
this game because they traded off this game so she
could be on this trip. And they're bummed out. Their
longhorns are losing, and my buddy's given them a little
grief and lo and behold thirty eight thirty eight and
then the defense held them and ut one and what
do you know? But anyway, Brookway Commercial Landscaping is joining

(32:23):
our show as a new sponsor, So welcome to those
good folks. And it looks like we're adding another business
called Digital Chalk, which is a portal, a platform for
two different things continuing education, so whether it's to be
a realtor or anything else. And it's also a portal
for your internal learning systems within your company, so if

(32:46):
you have compliance, or you have HR, or you have
a continuous training because you have a plumbing company or whatever.
They do that the company's called Digital Chalk, and it
looks like they're going to join us. So that's a
good trip. Wrong. We added two new show sponsors, which
is always nice because now you know who the people
are and you like to do business with them. I

(33:09):
have a series of about twenty categories that I keep
notes on, and when I get a lot of requests
for that particular thing, I just make a note on it,
and when it gets to a certain number, I go, look,
this is a sustainable business. I need to find a
show sponsor in that business. And I'll tell you who
those are in a few days. I'm making my list
right now.