Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Let's pretend that you get a call, but you don't
know who it's from, but you're going to answer the phone.
And a lot of people, if they get calls for
business on their phone, you don't have any in their
contact so it'll ring and you have to answer it.
Speaker 2 (00:10):
Okay, so follow me. Are you paying right? You're paying?
Speaker 3 (00:15):
Yeah?
Speaker 1 (00:16):
Yes, okay, I call you, I call you, I call you,
and your phone rings and you look at it. It
doesn't say my name. It doesn't say my name. You
answer the phone, right, so you you you slide, you
answer the phone. What happens next?
Speaker 4 (00:36):
You say hello?
Speaker 2 (00:37):
Oh, Diana is going with you? Say hello, Liza. Yeah,
that's what I would just say hello, You would say hello.
Speaker 1 (00:47):
Question right, Yeah, you're not saying well, no, I'm not
going to put words in your mouth Tyler.
Speaker 3 (00:53):
If it is a more professional call, I usually say hey,
this is Tyler.
Speaker 1 (00:57):
So you'll answer, and by the way, that's all that
also ranks very high.
Speaker 2 (01:01):
You'll say this is Tyler. Yes, right, okay, all right.
Speaker 1 (01:04):
It's my understanding now that all three of those are wrong.
Speaker 2 (01:09):
Why yeah, so hello, Well it doesn't matter.
Speaker 1 (01:14):
Well, I can tell you why is If it's a
scammer somebody.
Speaker 2 (01:17):
Now they have your voice saying hello.
Speaker 1 (01:19):
Also hello, if it's a if it is a like
a like a recorded message or something like that, that's
going to play as soon as they hear hello, that's
a trigger to start the recording that comes after you.
Speaker 4 (01:32):
Right, But that's not etiquette.
Speaker 3 (01:34):
The say again, you're giving us two concerns that I
have nothing to do with etiquette.
Speaker 1 (01:37):
Right, But that's why they're saying etiquette has changed that
no longer should you answer the phone hello? Etiquette changes
over time. So, Diane, I call you, right, you don't
know it's me. You don't know it's me. Just two
two number pops up. You're like, oh, this this could
be very important. You answer the phone, right. I don't
want you to say hello. I don't want you to
say is it Diane? Like, I don't want any of that. Okay,
(02:01):
what is the new etiquette? I wouldn't even know you
say nothing?
Speaker 2 (02:08):
I talk?
Speaker 4 (02:10):
Oh this is why I don't ask my phone.
Speaker 1 (02:12):
The No, okay, but you have to. You're answering the phone, So, Tyler,
your phone's ringing?
Speaker 4 (02:18):
Yes, oh hopes uh, we're going through a tunnal.
Speaker 3 (02:25):
You answer it, Okay, now so I've picked up Yes,
oh okay, yes, yes, I talk even though I called
I talk.
Speaker 4 (02:33):
How do you notice start talking?
Speaker 2 (02:35):
Well, it's not ringing anymore. I can hear the sound.
Speaker 4 (02:38):
But if I'm fumbling.
Speaker 2 (02:40):
The well, then I guess because.
Speaker 4 (02:43):
I can't yell just a second.
Speaker 2 (02:44):
The no, you don't say anything. I talk, Okay, I talk.
Speaker 4 (02:51):
Well, we need to see this in accident. If if
the concern is them recording you, they can record you
at any time.
Speaker 2 (02:58):
Hello. Trigger, there's a recording to start.
Speaker 1 (03:01):
That's how a lot of them are set up because
they know most people don't follow new etiquette, and so
they say hello, and that triggers. It's all it's all coded,
so it codes to start the recording going Hi, this
is Jim from whatever, right.
Speaker 2 (03:16):
You don't want that.
Speaker 4 (03:17):
But if Jim's talking, it's not recording me.
Speaker 2 (03:19):
The no, Diane.
Speaker 4 (03:21):
And by the way, you.
Speaker 2 (03:22):
Have two different stands.
Speaker 3 (03:23):
Scammers have twenty five years of my voice from this
radio show.
Speaker 2 (03:27):
So I'm f okay. So this is how we're going
to play all day.
Speaker 3 (03:30):
But not all the recording calls or or spam calls
are scams.
Speaker 1 (03:35):
Correct, Yeah, yeah, no, correct, They're just trying to sell
their product or whatever. But Diane is coding them to
say as soon as I say hello, and so she
says hello, that starts the recording.
Speaker 2 (03:47):
So I just you don't say anything, slide and sit there. Yes,
and I'll wait until they say something.
Speaker 1 (03:53):
Until the caller says something yeah, and I'll go, oh, hi, Diane,
and you would go yeah, and I would be like, Hi,
this is Elliott from Blue Evil. And then and then
we would start talking Evil that's my company. Or I
would say oh, hey it's Elliott or no. I would
say oh hey, Diane, and you would say yes, and
I would go, hey, it's Elliott. You'd be like, yeah,
I recognize your voice. And then now now we're going
(04:14):
back and forth and we're talking.
Speaker 4 (04:16):
Huh.
Speaker 1 (04:16):
Yeah, that's that's how you're supposed to answer the phone.
Speaker 4 (04:19):
Now I'm calling you on behalf of Blue EMU.
Speaker 2 (04:24):
Oh, Jim's just like you, Big Owl's just like you.
He's on wife number two. But doesn't that seem awkward? Well?
Speaker 3 (04:35):
Knowing there are times when there are some awkward standoffs
with you and callers because neither one either can hear
or is saying something.
Speaker 2 (04:49):
Yeah, we're talking over each other.
Speaker 3 (04:51):
Yeah, I feel like it could lead to some uncomfortable
silence and then, like you said, it's just bad communica.
Speaker 1 (05:00):
And I don't like I don't like answering the phone
saying this is Elliot, Hey, this is Elliott.
Speaker 2 (05:05):
I don't like doing that.
Speaker 4 (05:06):
Why is that?
Speaker 2 (05:07):
I don't know why all the time.
Speaker 4 (05:10):
Yeah, you've always been that way.
Speaker 2 (05:11):
Yeah, so I and listen, I'm guilty.
Speaker 1 (05:13):
Also, if it's somebody I don't know, I'll just answer
the phone and go hello. Like sometimes even if it's
somebody I do know, I answer the phone and just
go oh hey, like I'm there, so the I don't
wait for them to talk. But that is the new etiquette.
Caller talks first, which seems very odd.
Speaker 3 (05:30):
It's a long time since we were saying ahoy. Remember
that was absolutely Alexander Graham Bell.
Speaker 1 (05:38):
It was Alexander Graham Bell and that's how it started.
Do you know who always answer his phone a hoy?
Speaker 4 (05:45):
Well we've had some callers who still like that.
Speaker 1 (05:47):
They do it as a bit, they do it as
a bit. But you know who does it full time
post guard Kurt.
Speaker 4 (05:54):
Oh because of his background time.
Speaker 2 (05:56):
Yeah, so he'll just say a hoy.
Speaker 1 (05:58):
Yeah, he always answers his phone or he only does
it with me, but he'll go ahoy, and I'm like, yeah,
here we go.
Speaker 2 (06:04):
The so Diane call call, Well I don't have my phone.
Never mind.
Speaker 1 (06:08):
I just say call me and let's run you through
it once. But I don't have my phone called Tyler.
Speaker 4 (06:13):
No, let's do it with people on the line. Yeah.
Speaker 2 (06:15):
Oh okay, Well they won't know I picked up.
Speaker 3 (06:20):
That's what I said. Could be a major problem. But
you said the ringing will stop. They will no longer
hear the show.
Speaker 5 (06:26):
Okay, were ready? I don't know what I do Now
you're waiting.
Speaker 4 (06:45):
Great, the scammeron's got your voice?
Speaker 2 (06:47):
Yeah, what do I do? Back on hold?
Speaker 5 (06:53):
Oh?
Speaker 4 (06:53):
That went well, that's only one.
Speaker 2 (06:55):
That was one off.
Speaker 3 (06:58):
If you get the next one, yeah, fifty percent success.
Speaker 1 (07:01):
Right, Okay, So now you've called me, right, you've called
the show.
Speaker 2 (07:04):
You're on hold. You're on hold? All right? Here we a?
Is there no tone?
Speaker 4 (07:17):
Two for two?
Speaker 3 (07:23):
Hi?
Speaker 4 (07:23):
Back on home?
Speaker 2 (07:24):
Hold on?
Speaker 6 (07:25):
This is a.
Speaker 3 (07:26):
The tone doesn't matter because you told me. The reason
the caller will know that you've picked up is the
ringing stops. There is forget there being a tone, right,
Some people can hear and some people can't. Right, there
is a noticeable difference right when you do.
Speaker 2 (07:41):
Go to the watch this line's just ringing.
Speaker 6 (07:43):
I have no idea you're ready?
Speaker 4 (07:50):
Yeah?
Speaker 6 (07:56):
Oh hi?
Speaker 2 (07:57):
How are you?
Speaker 3 (07:58):
Yes?
Speaker 2 (08:01):
Hello? Good morning? Yes you called me? Who's this? I'm sorry?
Speaker 3 (08:08):
Yah?
Speaker 2 (08:09):
Sean? Yes, sir? What can I do for you? So
you can either go good morning, good afternoon, or good
even instead of hello? Yeah? But who you really answer
your phone good morning?
Speaker 1 (08:21):
Well?
Speaker 2 (08:21):
I guess if it's business like I don't. I don't.
I very rarely i'll get a business call.
Speaker 1 (08:25):
So I guess, like if you use your phone for business,
maybe that would be normal that you would answer phone
good morning, and that somebody would say.
Speaker 4 (08:35):
But I took you to mean that any audio on
your end would trigger the record.
Speaker 1 (08:38):
Yeah, yeah, no, I yes, you're not supposed to talk.
You are not supposed to talk, Sean. Why did it
take you so long to start talking? Like, didn't you
realize the phone wasn't ringing anymore? Yes?
Speaker 2 (08:50):
I did realize that. However, Kristin always ticks up and
says elliot in the morning, so I didn't hear that,
So I didn't know what was going on.
Speaker 1 (08:57):
Yeah, because I don't want Kristin to dilate etiquette code. Yeah,
I don't want her to be all right, very good,
thank you, Sean.
Speaker 6 (09:04):
Thank you.
Speaker 4 (09:05):
I want Kristen to be listening in today.
Speaker 2 (09:08):
No, don't do that.
Speaker 1 (09:09):
Don't do it because then nobody everybody just be like, like
I say, ain't talking all right?
Speaker 2 (09:14):
You ready?
Speaker 6 (09:15):
Wait?
Speaker 4 (09:16):
Is this on holder? Ringing?
Speaker 2 (09:17):
Well, this is somebody on hold this somebody.
Speaker 4 (09:20):
But it is a it is a market difference. Here
we go.
Speaker 6 (09:34):
Yeah, seriously, Oh hold on, let me grab me.
Speaker 2 (09:42):
This one's just ringing.
Speaker 6 (09:51):
Yeah, oh there you are.
Speaker 2 (09:58):
Hey, stupid, the phone stop to please stupid.
Speaker 4 (10:03):
You didn't even get a hello?
Speaker 2 (10:06):
Yeah, Hi, good, good morning, way too familiar.
Speaker 6 (10:10):
Hello, Hi, my.
Speaker 2 (10:11):
Name is Jessica.
Speaker 6 (10:12):
Hello.
Speaker 2 (10:12):
How long were you gonna wait? The phone stopped ringing?
Like I don't know, just a couple of minutes, A
couple of minutes. Yeah, all right, very good, very good.
Hold on, Hold on one second, Hold on one second.
This was just ringing, so clumb stuck.
Speaker 5 (10:31):
Hi, good morning, Hi, how are you?
Speaker 2 (10:34):
How are you only partially? Yeah? What is your name?
Speaker 4 (10:39):
I'm wonderful Elliott. How are you?
Speaker 2 (10:41):
I'm doing great? Thank you? Great etiquette on your part.
Speaker 1 (10:44):
Why but again, I'd like you to be a little
quicker on the on the like the phone stopped ringing.
Speaker 2 (10:50):
You heard the beat. You know, I'm here from my end.
Speaker 6 (10:56):
I said it as soon as it opened up.
Speaker 1 (10:58):
I think there might be a delay.
Speaker 2 (11:00):
Oh all right, very good, very good, all right, let
me try it.
Speaker 5 (11:04):
Let me.
Speaker 2 (11:05):
Oh, I'm sorry. I'm sure you had something. I probably
just lost the account.
Speaker 4 (11:09):
Is great. A delay on the phone.
Speaker 2 (11:11):
There's no delay on the phone. Okay, they're not they're not.
They just don't know, Anaquette, they don't know. Here we go.
It's ringing.
Speaker 4 (11:28):
Hello.
Speaker 2 (11:29):
Oh Jesus Christ. Yes, it's getting better. No, that's actually
worse than the other lady. What well, don't hang up,
jack ass, Screw you.