Cooking Eggs Instead of Fixing Cable?!

Episode Transcript
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Speaker 1 (00:00):
It's another jubile phone frames on the twenties. Hello. Yeah,
it's a great day of cable. This is Pdekins. I
was looking for our customer Rese. I know that we've
gotten a couple of phone calls from you, and it
seems that you've been missing the uh, the person that

(00:21):
install your cable and get you all set up and
good to go in your new place.

Speaker 2 (00:25):
Well, I haven't been missing. They haven't been showing up.
They've been been.

Speaker 1 (00:30):
There when they've showed what you're saying.

Speaker 2 (00:32):
No, I didn't miss them. I was home. I was
available because people never showed up. And I've been calling
you multiple times to see what the deal is, what
the problem is. And I'm right upset by this because
I need my WiFi. You know I haven't had WiFi
al one.

Speaker 1 (00:46):
Eh, what's the problem, gotcha? I can tell you're upset,
and I'm so sorry about that. Let me put you
on a brief hold. We'll make sure that you get
set up by the end of this phone call, because
that is unacceptable. All right, all right, put you on
a briefold real quick, and I'll be right back with you.
Humpty dumpty sat on my counter Humpty dumpty, I had

(01:06):
a great fall, Humpty dumpy. Hello my tummy?

Speaker 2 (01:11):
Hello? What is that? Annoy? What is happening? Hello? Just
saying that in sp Hello.

Speaker 1 (01:21):
Maybe you can say breaking buddy?

Speaker 2 (01:23):
Excuse me?

Speaker 1 (01:24):
You looking bundy?

Speaker 2 (01:26):
You're going to what is happening?

Speaker 1 (01:29):
Hello?

Speaker 2 (01:30):
Hello?

Speaker 1 (01:30):
Hello? Hello? Hello.

Speaker 2 (01:34):
It sounds like you're cooking.

Speaker 1 (01:35):
Yeah, I am cooking along, Yeah, cooking along. Getting it
all resolved for you will be. I'm gonna plus your
right back on hold though, okay, fine, hands hold, I
gotta get what man so hungry?

Speaker 2 (01:52):
Hello? I could hear you cooking? What is happening right now?
Are you going to fix the problem? Are you going
to done my internet? Hello? Hell? I cannot believe this.
I want to seek your manager right now, because this
is truly one of the most ridiculous experiences I've ever
had to deal with, and you're not even helping me
at all. Instead, you're like sitting there cooking breakfast and

(02:12):
singing to your eggs like a weirdo. You think I
want to hear that. That's not how you do customer service?
What kind of job? How did you even get this job?

Speaker 1 (02:20):
Well, that's a very good point. I'm going to transfer
you along if I could interest you to do a
real quick customer satisfaction review survey for me.

Speaker 2 (02:27):
You don't want to hear what I have to say.

Speaker 1 (02:28):
Hey, good point. I'm going to send you along to
a manager. How about that they'll help you out? Yeah?

Speaker 2 (02:33):
Please?

Speaker 1 (02:34):
Yes, Hello, this is the manager. My name is T tbdew.
How can I help?

Speaker 2 (02:39):
What is going on over there? I have one guy
leaving me on hold, cooking eggs and singing, singing to
his breakfast. What is the problem? I don't understand. I
need my internet hooked up. You guys act like you're
going to help me, and it's the worst customer service
experience I've ever had.

Speaker 1 (02:54):
As you said that one of our employees put you
on hold but was making eggs and breakfast. Is that
what you're saying? Yes, yeah, that is.

Speaker 2 (03:02):
I could hear sizzling eggs, bacon, your name, and I
heard it all that the guy was cooking breakfast and
singing to his eggs. And that's what I have to
deal with when I just need internet. I'm so sorry
to go to another provider.

Speaker 1 (03:14):
This is absurd, completely understandable.

Speaker 2 (03:16):
And I would urge.

Speaker 1 (03:18):
Well, that is what I'm thinking. Here and what you
just told me, because that is highly unacceptable. What kind
of company are we running here? Nobody should be doing
that on a customer service phone call.

Speaker 2 (03:27):
That.

Speaker 1 (03:27):
It's just ridiculous.

Speaker 2 (03:28):
Now, frankly, how did this person get hired in the
first place. Now you're gonna help me? Or are you
gonna put me on hold and cook some eggs as well?

Speaker 1 (03:34):
I do need to place you on a brief hold,
but I will not be cooking eggs, that is for sure.
But I need to just get some information from you,
and then since I'm the manager, I have to pull
up your account and stuff like that. So I'm gonna
put you on hold and I will be talking to
that employee later on trust on that. Okay, Yeah, so
sorry about this. So I'm just gonna place you on
a brief hold and I will be right back with you.

(03:56):
I can get that dealt with and I can't please,
that's redigious. I just got to check the bardies.

Speaker 2 (04:03):
I hear everything you're doing. Hi, you idiot, I can
hear you.

Speaker 1 (04:11):
Hello. Yes, yes, Hello, it is Reese.

Speaker 2 (04:16):
Yes, this is Reese, and cancel my service right now.
I'm done.

Speaker 1 (04:20):
Okay, Well, in that case, I'll just let you know.
It's prank phone called in.

Speaker 2 (04:24):
What Hey.

Speaker 1 (04:26):
This is actually Jubil from the Jubil Show doing a
phone prank on you and your friend Samana set you up.
It's a joke. She said that you've been.

Speaker 2 (04:38):
Trying to do something like that.

Speaker 1 (04:41):
She said, you've been trying to get kable any place
and they keep messing up, and she wanted to mess
with you. Wake up every morning with Jubal phone pranks.

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.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}Cooking Eggs Instead of Fixing Cable?!