Episode Transcript
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Speaker 1 (00:00):
It's another Jebile phone framesday mornings on the twenties.
Speaker 2 (00:04):
Only on the new Hits one of six point one.
What hello, it's Hilario.
Speaker 1 (00:15):
I'm sorry what.
Speaker 2 (00:16):
Hello is Alario? Hello? Okay?
Speaker 1 (00:24):
Hello?
Speaker 2 (00:25):
Hello? Oh we like to hang up on people. Yes,
it's Beth.
Speaker 1 (00:29):
What who is this?
Speaker 2 (00:31):
Oh? Beth? Hello?
Speaker 1 (00:33):
I'm sorry?
Speaker 2 (00:33):
Who is it? Oh? Lario in the work for mobile?
Speaker 1 (00:39):
Okay?
Speaker 3 (00:40):
And you called yesterday to work on your phone bill
and you hang up on coworkers or Ilario? Call you
handle it? Lario said, no, called Beth. I called Beth
handle it?
Speaker 1 (00:51):
Okay, Yes I did, Paul.
Speaker 2 (00:53):
I'm trying to resolve Are you're starting Alario finishing? Okay? Yeah, okay,
you start started alar your finished sheet, turning your phone off?
Speaker 1 (01:04):
Pau, I'm sorry what excuse me?
Speaker 3 (01:07):
I said you started hanging up on customer service when
you called to try to get your phone fixed.
Speaker 2 (01:11):
So Aladi, you'll finish it on your phone off? Bye? Bye?
Speaker 1 (01:14):
No excuse me? Excuse me? Can I be sure a
manager or something?
Speaker 2 (01:18):
No? No, no, this is Aladio. Pretty clear with no
you speak to Eladier.
Speaker 1 (01:25):
No. I'm so sorry. Listen, I am trying to resolve
an issue with my phone bill and it has been unresolved.
Speaker 2 (01:32):
And were you hanging up yesterday?
Speaker 1 (01:35):
Because it's completely unacceptable. For how long I was placed
on hold. I had a job to return to. I
couldn't stay on the phone all day.
Speaker 3 (01:42):
It's unacceptable to hang up on customer service when you're
trying to get something done. So Eladio take Longe's own hands,
called your backstay bye by phone.
Speaker 1 (01:49):
Absolutely not. You know what, I'm hanging up and I'm
going to call back and I'm going to seat your manage.
I'm going to make sure. Aladio said, no, this is
the most unprofessional call I ever.
Speaker 2 (02:00):
Received in my life. Bath bath bath, Yes, yes.
Speaker 3 (02:04):
Yes, Ilario said, maybe he was a little overreact, Please
don't call it Alario manager.
Speaker 2 (02:10):
Okay, angry you call up yesterday?
Speaker 3 (02:14):
Hang up on coworker, Ilario actions before thinkings call you
upset and now Elario came down.
Speaker 2 (02:19):
Ilario would like to help you with your problems.
Speaker 1 (02:21):
So, yeah, you just don't want me to talk to
your manager.
Speaker 2 (02:25):
Base, it's correct. Talk to me.
Speaker 1 (02:30):
This is completely unacceptable. I'm his, I mean, this is insane.
My bill is one hundreds of dollars overcharged, and this
is an unacceptable way to deal with someone. This is
not customer service, this is customer harassment. I literally just
need to speak to someone who can help they solve
this problem. I don't want to I don't want to
go on circles. I don't hear that you had actions
(02:50):
before thinking. I just need to talk to someone to
fix my bill. Literally, I cannot spend all day on
the phone with you. What what am I supposed to
do in this situation?
Speaker 3 (03:01):
Hello?
Speaker 1 (03:01):
Oh?
Speaker 3 (03:02):
Sorry? Alario stopped listening to you.
Speaker 1 (03:05):
What you weren't listening?
Speaker 3 (03:07):
Helario stopped listening. The lady talky talky talking too much?
Ilario just stopped listening.
Speaker 2 (03:12):
What is the.
Speaker 1 (03:12):
Problem, my god, Oh my god, how is it accessible?
I've never been spoken to you like this? Hello? Are
you there?
Speaker 2 (03:22):
Alario stopped listening again, You'll say something, Oh.
Speaker 1 (03:25):
My god, oh my god, this is sane. I'm literally
calling your manager right now. That's the rudist that I've
ever been treated. You know what, Ilario won't have a
job by the end of the day. How about that that?
Speaker 3 (03:36):
Well, this is actually Jubil from the Jebel Show doing
a phone prank on you and your son.
Speaker 2 (03:40):
Angel set you up? Oh my god, it's a joke.
Speaker 1 (03:43):
I'm sorry what.
Speaker 3 (03:44):
Your son said that you hung up on the phone
company the other day because you got some problems with
your bills and he wanted me to mess with you.
Speaker 1 (03:52):
I keep kidding. Listen, I want to be surprised if
that was real. The's trouble I had trying to deal
with this phone company insane. Oh my god, I lost
my wake up every morning with jubile Phone Franks weekday
mornings on the twenties,