Episode Transcript
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Speaker 1 (00:01):
The Jewil Show on demand. It's another jewbil phone frame
Weday Mornings Fun. That's twenties. Hello. Hello, Yes, my name
is Ted Thibidel and I'm calling from Costco Member Services.
I was looking for Carmen. Yeah, this is Carmen. Carmen,
(00:23):
how are you today? I'm doing fine? How are you?
You know what? I'm pleased with? Frog sitting all lillipadd
and stun. I'm having a great day. You might not
be having a great day when this whole call is them,
but right now I am feeling all sunshiny and good inside.
How are you doing? I'm good good? What could I help?
He was, Well, I am calling because I just wanted
to discuss a little bit of an issue that we
(00:44):
had the other day. I know you came into our
store and try to return a toothbrush kit. What year
was it, I don't even know if they had records
of humanity back then. Twenty and fourteen. Yes, yeah, I
mean I bought it in and they were really cool
about it, and I had a very good experience. So
you had a pleasant experience with our people at the
customer service. Tysk Well, that is very nice. I understand
(01:06):
that you did not have a receipt for that toothbrush king.
I mean yeah, I mean it was a while ago,
and so just got lost. Yeah, two and fourteen. I
don't even know where I was in two thousan fourteen,
let alone saving receipts from two thousand and fourteen. And
we went ahead and took that back anyway, and also
refunded you some money. Is that correct? Yes? And I
was really glad that you're able to do that. I
(01:28):
really appreciate it. Were wonderful. Well, those employees that have
helped you out, they are dead and gone. Just let
you know what, what do you mean they're dead and gone?
I mean they are no longer a Costco employee. They
are dead and gone to us. I'm so sorry. Did
that sound like they were actually dead and gone, like
they had passed on to the other realm. I did
not mean that. What I meant was I had to
(01:48):
let them go, and to me, they are dead and
they are gone. I am so sorry you fired them
because I returned to two sprits. Is correct? Have you
ever heard of a dance that they do? I think
it's an eye Ireland the jig? You ever hear that dance? Yes?
But what if I have to do with the two pressures?
And why did you fire those people? Well, the jig
(02:08):
is also a term for sort of a scam or
something like that. And sometimes when people get caught in
a jig, they're either dancing and that's fun, or they're
trying to defraud someone and that's not fun. And when
that happens, you gotta let somebody know the jig is up.
Are you saying that I'm trying to defraud you? Well,
see this happens when you work in this industry, and
you work in the customer service industry, this happens a
(02:30):
lot of times. People come in and they just try
to return something they didn't even buy from the store
so they can just get money in their pocket. It's
kind of a little jig that they do. And then
I call them and I say, the jig is up. No, no, no, no,
I bought that. I don't. I cannot believe you're accusing
me of bringing something back that I didn't even buy
from your store. And there it is. We have just
summited together. We made it to the peak. What are
(02:51):
you talking about? I am talking about mountain climbing. You
ever hear mountain. You ever see mountain climbers, we have
summited to the top of the mountain. We were climbing
together and by summiting, what I'm is that Costco membership
he got dead and gone. Now I'm so sorry about that.
Hey to give that at himship. Yes, your Costco membership
is deadn't gone. That why I believe that you were
(03:11):
a thief and you were trying to thieve money from
the company, and that is why that membership didn't gone.
We just strictly don't stand for thieves. No one, no one.
When I went to Costco, no one accused me of
thieving anything. And that is why those jobs are did
those those employees jobs are didn't gone, just like membership.
That membership did. That membership gone. So sorry? Will you
please stop saying that I'm sorry. I want you to
(03:34):
ran seeing my membership because I am a loyal customer.
Are you asking me to not say you I'm sorry anymore?
Because I will not do that. I will I will
be sorry if I want to you because I feel bad.
I don't want to dead gone anybody's membership, but sometimes
that membership did. Sometimes that membership gone. I'm so sorry. Yeah,
you know what. This phone conversation is over. We are
done talking right now. I'm gonna go into my costco.
(03:55):
I'm gonna talk to them there because this is this
is I don't think that's the great idea, and I
think it's also a great idea. I let you know
the prank phone call. I am so sorry. This is white.
It's a prank phone call because this is actually Jewel
from The Jewel Show doing a phone prank on you
and your husband. Antonio set you up. Are you kidding me? No? Well, yes,
I guess I was ready to go in there with
(04:18):
like like fire and primstone and be like he said
that you were. You returned an old toothbrush the other
day and were nervous because he didn't ever receipts. So
I wanted to call and tell you that membership. Did
that membership gone? I am so sorry. The Jewel Show
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