AO on Air
Bringing you and your business the right insight, tips, and ideas for the future of workforce management and employee productivity.
Episodes
July 6, 2022 • 21 min
This episode of "AO on Air" discusses new innovations that deliver opportunities for complex and high-value casework. Financial Crime, Medical Reviews, and Complaints are organizations that are considered specialty operations areas and for too long have fallen outside the typical workforce management solutions capabilities. ActiveOps is happy to announce the new product release of CaseworkiQ. Designed specifically for these...
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June 28, 2022 • 27 min
Join your team from AO on Air and ActiveOps for a fun interview with Melissa Gagnon from TD Bank, America's most convenient bank. Melissa walks us through how workforce management delivers customer service, employee experience, and performance to the back office operations.
https://ActiveOps.com
https://ActiveOps.com
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June 16, 2022 • 28 min
The world of work has changed and new dynamics are driving the need for new management practices. One area that is getting a lot of coverage is employee engagement and wellness. Join AO on Air as we discuss this topic with Stuart Pugh, Chief Customer Officer, and Spencer O'Leary, CEO of North America, about this important topic and how leading companies are creating great places to work.
https://ActiveOps.com
https://ActiveOps.com
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May 11, 2022 • 24 min
Join in an insightful conversation with Client Relationship Director, Martin Hogg, from the ActiveOps APAC team based in Australia.
Martin does an excellent job describing the transition from fire-fighting operations to truly transforming operational outcomes. Martin describes the benefits to employees, managers, and senior leaders all while providing his own experience in delivering on these results in the real banking world. The ...
Martin does an excellent job describing the transition from fire-fighting operations to truly transforming operational outcomes. Martin describes the benefits to employees, managers, and senior leaders all while providing his own experience in delivering on these results in the real banking world. The ...
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April 28, 2022 • 19 min
See John Henderson explain the operations conundrum and how, with the right blueprint, you can see things differently. In this episode of AO on Air, John will walk through a journey of how things seemingly fit together but in new ways. John will be presenting this same presentation today, April 28th, in Vienna at a banking event focused on back office excellence.
https://backofficeexcellence.com/
https://backofficeexcellence.com/
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April 19, 2022 • 22 min
Excellent discussion to bring focus in this "AO on Air" by visiting Ian Carter, Product Director (ControliQ & Insights and Innovation Lab). Innovation is accelerating quickly with the use of Machine Learning:
1.ControliQ beyond your normal Workforce Management platform
2.Using benchmarks to learn and grow - OpsIndex
3.Insights & Innovation Lab (just the beginning)
4.Management Process Automation
Ian has extensive exper...
1.ControliQ beyond your normal Workforce Management platform
2.Using benchmarks to learn and grow - OpsIndex
3.Insights & Innovation Lab (just the beginning)
4.Management Process Automation
Ian has extensive exper...
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March 31, 2022 • 15 min
The annual conference of the SWPP (Society of Workforce Planners Professionals {https://swpp.org}) will be held next week in Nashville, Tennessee. ActiveOps is a vendor sponsor and is sponsoring the Keynote address. Spencer O'Leary joins AO on Air to discuss the upcoming conference and opportunities for ActiveOps customers. From management process automation to machine learning-powered planning. Listen in on the discuss...
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March 24, 2022 • 28 min
We had the opportunity to bring Tech into focus in this "AO on Air" by visiting Kevin Evans, CTO of ActiveOps. While there is much to discuss, this conversation will concentrate on four topics:
1. Technology's impact on the hybrid workforce
2. How AI and machine learning can improve operations management
3. The need for seamless data collection in operations
4. Partnering with Microsoft
Kevin shares his personal observations...
1. Technology's impact on the hybrid workforce
2. How AI and machine learning can improve operations management
3. The need for seamless data collection in operations
4. Partnering with Microsoft
Kevin shares his personal observations...
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February 17, 2022 • 24 min
A good recipe for a partnership's success is domain expertise, combined with regional presence, and with timing that results in an increasing and immediate market need. This is exactly the position Xcentuate dominates in within the ActiveOps community. Having strong ties in Ireland and New Zealand, combined with a proven background in Operations Excellence, Xcentuate delivers success for our combined customers.
In this ...
In this ...
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February 2, 2022 • 24 min
As companies grow, they have the opportunity to expand the team. Life at ActiveOps is no different, as we have seen record growth across the globe. These new hires have a unique opportunity to integrate into the company culture and also push new ideas based on their previous experiences.
This episode of "AO on Air" introduces two of these new team members. Jeremy Mendoza and Nick Avossa. Take a few minutes to hear how they h...
This episode of "AO on Air" introduces two of these new team members. Jeremy Mendoza and Nick Avossa. Take a few minutes to hear how they h...
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January 20, 2022 • 27 min
2022 begins with more uncertainty. One thing is for certain: managers and employees want better ways to balance the hybrid workplace.
This episode of "AO on Air" discusses new innovations that deliver opportunities for companies, and specifically, managers to deliver balance back into a chaotic hybrid workplace. Everyone wants to feel in control, and this responsibility largely falls on the manager. Protecting well-being, ti...
This episode of "AO on Air" discusses new innovations that deliver opportunities for companies, and specifically, managers to deliver balance back into a chaotic hybrid workplace. Everyone wants to feel in control, and this responsibility largely falls on the manager. Protecting well-being, ti...
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January 5, 2022 • 24 min
2021 found much of the same challenges as the previous year. However, despite all the talk of the chaos, companies began to balance operational risk with a new way of working.
Join 'AO on Air' for an end-of-year visit with Richard Jeffery, CEO ActiveOps & Spencer O'Leary, CEO of ActiveOps USA in discussing the challenges and opportunities facing operations management. This podcast discusses several key themes that c...
Join 'AO on Air' for an end-of-year visit with Richard Jeffery, CEO ActiveOps & Spencer O'Leary, CEO of ActiveOps USA in discussing the challenges and opportunities facing operations management. This podcast discusses several key themes that c...
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December 16, 2021 • 25 min
Join us while interviewing the author of "Digital Customer Service" and "The Effortless Experience".
Listen in to AO on Air while we discuss the future of customer experiences. Whether vendors know it or not, customer service has changed dramatically. If you aren't delivering a seamless or effortless experience, you will likely be falling behind. Join us as we talk with Rick DeLisi about the new customer experie...
Listen in to AO on Air while we discuss the future of customer experiences. Whether vendors know it or not, customer service has changed dramatically. If you aren't delivering a seamless or effortless experience, you will likely be falling behind. Join us as we talk with Rick DeLisi about the new customer experie...
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December 2, 2021 • 26 min
Join us while interviewing Vicki Herrell, Executive Director of the Society of Workforce Planning Professionals (www.SWPP.org).
How is your just-in-time workforce? We enjoyed visiting with Vicki to understand the role of WFM in the workplace in particular in the new hybrid workplace. We also review a recent SWPP survey and the effects of the pandemic on scheduling and planning a modern workplace. Finally don't miss the insights ...
How is your just-in-time workforce? We enjoyed visiting with Vicki to understand the role of WFM in the workplace in particular in the new hybrid workplace. We also review a recent SWPP survey and the effects of the pandemic on scheduling and planning a modern workplace. Finally don't miss the insights ...
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November 18, 2021 • 24 min
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October 27, 2021 • 19 min
Vaccination mandates for companies and how those policies will be implemented have created a question for managers of their employees that will be difficult to answer effectively – Who is eligible to safely work and from where?
Join 'AO on Air' and Gretchen Philips, EVP North America explain how ActiveOps has the unique position of managing employee’s activities is about performance, well-being, and engagement. Introducing n...
Join 'AO on Air' and Gretchen Philips, EVP North America explain how ActiveOps has the unique position of managing employee’s activities is about performance, well-being, and engagement. Introducing n...
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October 14, 2021 • 31 min
Join us while interviewing author of From Breakdown to Breakthrough. How resilient are your relationships?
Michael is an experienced coach, educator, author and facilitator who has worked with high-tech organizations and their leaders for over 30 years (or something like that).
We discussed how leaders can address wellness, turnover, culture and productivity issues by creating more social resilience and better, more trusting relati...
Michael is an experienced coach, educator, author and facilitator who has worked with high-tech organizations and their leaders for over 30 years (or something like that).
We discussed how leaders can address wellness, turnover, culture and productivity issues by creating more social resilience and better, more trusting relati...
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September 30, 2021 • 22 min
The new modern workplace will host a variety of innovations and cultural changes. However, despite all the talk of digital transformation, nothing truly happens until an organisation's people get on board to facilitate and participate. Join 'AO on Air' and Richard Jeffery, CEO ActiveOps, in discussing the immediate challenges and opportunities facing operations management in large enterprises.
This podcast will explore ...
This podcast will explore ...
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September 23, 2021 • 27 min
EPM was not invented in response to the pandemic, though the pandemic has increased interest in the line of products designed to track employee activity throughout the workday. But the concept of ethical EPM is rather new. It stems from the fine line employers must walk between employee surveillance (generally accepted as poor for employee engagement and morale) and EPM, which emphasizes employee wellness, performance, and employee...
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September 9, 2021 • 37 min
AOTv Live: The 3 essentials for Hybrid Work to actually work
The Future Fit Hybrid Workforce: The Live Broadcast.
ActiveOps will be broadcasting on LinkedIn Live and AOTv a series of hybrid work related events aimed at helping enterprise operations utilise technology and analytics to drive better and more timely decisions as they implement new ways of working.
The broadcast is designed to address the growing certainty that, regardless...
The Future Fit Hybrid Workforce: The Live Broadcast.
ActiveOps will be broadcasting on LinkedIn Live and AOTv a series of hybrid work related events aimed at helping enterprise operations utilise technology and analytics to drive better and more timely decisions as they implement new ways of working.
The broadcast is designed to address the growing certainty that, regardless...
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