All Episodes

November 16, 2022 26 mins
On this episode of AO on Air, we welcome Darren Taylor to discuss the opportunities and challenges that large US Healthcare payers are dealing with during turbulent labor conditions.
Watch Darren chat about the need for transparency and empathy when dealing with employee engagement, and cover key topics such as:

-How to integrate a siloed organisation
-Using communication strategies to nurture company culture and live your values
-Planning and balancing spikes in demand during peak times
-Keeping your rockstar employees and developing your workforce
-And the importance of taking a data-driven approach to manage relationships and make the right decisions.

Want more insights? Download a copy of our new whitepaper, Are you recession ready? How to do more with less, for expert tips and practical advice.

Meet our hosts

Darren Taylor
Darren has over 30 years of experience in Healthcare and worked with leading organisations like Blue Cross Blue Shield and GEHA. He has also run ventures for health payers with analytics solutions. Connect with Darren on LinkedIn.

Michael Cupps, EVP Growth, North America at ActiveOps
Michael has over 30 years of experience of leading change in sales and marketing operations. His career has spanned the technology sector in BPM, RPA, content management, portals, cybersecurity and community management. Connect with Michael on LinkedIn.

For more information about ActiveOps, visit our website or follow our social channels on LinkedIn, Twitter and YouTube.
Mark as Played

Advertise With Us

Popular Podcasts

Stuff You Should Know
Dateline NBC

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com

CrimeLess: Hillbilly Heist

CrimeLess: Hillbilly Heist

It’s 1996 in rural North Carolina, and an oddball crew makes history when they pull off America’s third largest cash heist. But it’s all downhill from there. Join host Johnny Knoxville as he unspools a wild and woolly tale about a group of regular ‘ol folks who risked it all for a chance at a better life. CrimeLess: Hillbilly Heist answers the question: what would you do with 17.3 million dollars? The answer includes diamond rings, mansions, velvet Elvis paintings, plus a run for the border, murder-for-hire-plots, and FBI busts.

Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.