Episode 32: How many people do I need in my Ops team?

For every Operations leader, trying to understand how work gets done, how long it takes and how many people you need to do that work, are some of the trickiest questions you may ever need to answer.

In this episode of AO on Air, we welcome Elle Bianco, an Operations specialist from CoreLogic.

Elle talks about the difference ActiveOps has made on the way CoreLogic and its team use data to build operational agility - by managing day-to-day activities, planning, forecasting, looking after employee wellbeing and helping to make clear decisions on the people needed to deliver great service to customers.

Elle also shares 3 top tips for new Ops Managers and lessons learned when preparing for a crisis.

Want more insight? Get in touch at activeops.com.

Meet our guest

Elle Bianco, Senior Leader Client Operations at CoreLogic

CoreLogic is the leading property data, information, analytics and services provider in Australia and New Zealand – and has been an ActiveOps customer since 2014.

As a Senior Operations Professional, Elle Bianco has over 20 years of experience in onshore and offshore operations across telecommunications, financial services and property market industry sectors. Elle specialises in automation, service delivery, staff leadership and development, strategic execution, and driving and enhancing the employee and customer experience to deliver business growth.

If you would like to get in touch with Elle, please reach out via LinkedIn.