Around The Cracker Barrel - Environmental Services at La Posada Beth Ernst and Nicki Maxam (Aired 05/23/2025)

In this insightful episode of Around the Cracker Barrel, host Guy Atchley sits down with Beth Ernst, Chief Operating Officer of La Posada at Green Valley, and Nicki Maxam, Director of Environmental Services, to explore how La Posada prioritizes cleanliness, safety, and personalized care for its residents.

Beth shares her journey from a career in fitness and wellness to leadership in senior living, emphasizing her passion for creating healthy environments for older adults. Nicki discusses her progression from housekeeper to director, bringing years of experience in hospital-based environmental services to her role.

Together, they explain the critical role of environmental services at La Posada—not just in maintaining a clean appearance, but in preventing illness and promoting health. Nicki manages housekeeping and laundry across two campuses, supported by a strong team of nearly 100 staff. She outlines how services are tailored to each resident's needs and how her background in infection control has enhanced safety protocols, especially in assisted living.

Beth and Nicki also discuss innovations like the use of smart relay radios that improve team communication and even include live language translation—boosting efficiency and accessibility.

Reflecting on lessons from the pandemic, both guests highlight the continued importance of personal protective equipment and heightened awareness around hygiene practices.

Finally, Beth previews La Posada’s 38th anniversary celebrations and the upcoming Centenarian Event, honoring community members aged 100 and older with a special fine dining experience.