Episode Transcript
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Speaker 1 (00:00):
I'm ct When I'm not busy being Arrow the podcaster.
I live in the real world. I mean, everybody has
to have a job, right. Mine is CS Customer service,
you know, solutions, relationships well, keeping your team motivated and
pumped up to keep that constant connection with each and
every person who chooses to stop into our location. Episode
(00:21):
number one hundred and eighty five Watergate continues, bad payroll
checks and a ton of taste tests. This is CTCs.
Speaker 2 (00:33):
Transition Walk Day number one out of four. God, oh
my dad. I didn't think I was gonna get here.
I had a movie premiere this morning and this one
was a late starter. So I'm thinking, how can I
get to the Greenway? I know I can't get home
to my forest in South Charlotte, but how can I
get to the Greenway. It's all about careful planning. It's
about knowing your city, knowing everything, kind of like CS.
(00:53):
You know, how do we find solutions so quickly? How
do we get people to really buy into what we're
trying to correct here, and that is is that you've
got a plan ahead, You've got a plan on your feet.
I don't know, maybe I'm just talking to a wall yeah, yeah,
but you know I'm on the Greenway. That's all that matters.
We got to get this day and see us started.
I'll see you. The watergate conspiracy continues. Last week it
(01:16):
was no free water for anybody but the baggers. Okay,
so our feathers got ruffled a little bit because it's like,
oh oh, so now we have to buy it. Oh
oh oh, Now you can't have any water anywhere near
your working place. You have to put it back in
the breakroom. Ooh, this is what everybody's vising about right now.
You mean, we're gonna put it back there where we
can't protect it. Somebody could put something in it, and
(01:38):
that's okay. What would you do? How would you react?
Interesting situation? A girl eighteen years old comes into the store.
She wants to cash a check, and the check says
colored background on top of white paper. It was one
hundred percent white. There was no color in it whatsoever.
Five hundred and thirty one dollars ninety seven cents. And
(02:00):
so I looked at her, and I looked at the
page in front of me, because I mean, I'm the
guy that got busted recently for taking a counterfeit check
and we're and he went away with nine hundred and
some dollars. So I'm very leery of cashing anybody's payworld check.
So I say, you can have to take this one
to the bank. I said, I have questions about this,
and I just I just don't think that it's authentic.
(02:22):
And she doesn't, you know, it doesn't batter on me.
And she gives me a second check for the same
exact amount, but from a different company. And you just
sit there and see the thing about it is it's
the same exact amount that right there was a red
flag to me. What would you do in a situation
like that? I get it right back to her. I
just said, I'm sorry, I can't do this either. And
(02:43):
now CTS pet peeve of the Week. These people who
play the lottery and they have over one hundred dollars
worth of tickets are purchasing and they walk away, They
walk away to go, oh, I gotta go get something,
and you're waiting, and you're waiting. You've got one hundred
and nine dollars worth of lottery tickets that you can't
cancel and you're waiting and you're waiting. What gives here?
(03:04):
Why do people do this. I mean, in all honesty,
they're like shattering the rules of trust because they're putting
anxiety in our soul because we will have to buy
those tickets if they did take off. All right, So
Dots has a brand new flavor out Dots Homestyle Pretzels.
We've done the cheese ones, We've done the Oh my god,
(03:24):
there's so many different flavors. I mean, the the blue cheese,
and this one is parmesan garlic. We're with chance, Chance
is gonna take a chance. We're gonna do it the
same time, all right, I know, and here it comes Aaron,
all right, all three of us at the same time.
M oh, it takes a while for the garlic to
(03:48):
get there. They kind of just taste like the original figure. Okay,
we have, but you know, does the original flavor have
a garlic in a Oh yeah, oh I guess, okay, please,
but I don't really see the cheese. Honestly, it just
tastes just like the other one. Okay, what are you thinking,
(04:10):
I'm also getting garlic. Yeah, it's just like.
Speaker 1 (04:16):
Right right, Please do not move. There's more CTCs coming
up next. Hey, thanks for coming back to CTCs.
Speaker 2 (04:26):
Transition Walk day number two out of four. Oh, I
need this transition walk today. I had a horrible day
inside the podcast studio, the digital world. Man, it's there
for you, it's not there for you. It knocks on
your heart, it beats the hell out of your head,
and you sit there and you go, I'm done. But
then you don't because if this were CS, what is
(04:47):
your goal? Solutions? So locate the solution, get the job done.
But it just puts so much stress into what is
becoming your CS today. So there's there's a lesson for
you right there. Don't just walk away. If you're fighting
a storm, stay in the storm and learn from it.
So Matt and I have decided that you are the
(05:09):
reason why this this problem that he's correcting is well ship, Yeah, no, no,
what's you? And we're gonna put a one hundred and
fifty percent tariff against you? Oh so well, I'll just
make mine one hundred and fifty. What are you double?
That's one fucking So you're gonna put one hundred free
(05:30):
terrifym You're gonna roll it back tomorrow. And when I
start complaining, you go, you gotta But you didn't pause.
He put an eighty nine. All right, eighty nine, dey boss,
and I can get all that work done. Eighty nine.
Sound like we just got our first shipment of rhubarb
in I like eating rhubarb raw, I mean fresh from
(05:51):
the garden raw, because man, when you start cooking it,
it takes away from that sour flat that you're like,
I just call it nature's sour past. Kid is right.
Oh my, the paces you make when you're sitting there
blinding into that room blot oh shell. Yeah. So Nelly
tried rootgarb for the very first time. It's like, it's like,
(06:11):
it seems like a sour ass celery. I don't even
have to fucking face it to note it looks like shit.
You like it? Yeah, I craved celeryes for I don't know.
People are constantly bringing back their frozen dinner saying, oh,
it's it's opened. It was open when I got home.
I don't know how it even happened. Here's how it happened.
(06:32):
Looking at your box, I can see that it was punctured,
probably inside the actual shopping cart, and that puncture punctured
the plastic film that's over your your TV dinner. So
that's that's how it happened. Can I exchange it out? Well,
of course, But but but the frozen food doesn't need
to be on the bottom of the cart. You gotta
treat that stuff with some love, some food love. Oh baby,
(06:54):
I'm talking some real food love. Since Kate onsan, Yes,
Rick kind of told on Joel as well as Colina,
get set over here. Any bar he'll work for there? Wow.
And I looked at Rich at any of that. I said, Dude,
I said, I don't need to be in I don't
want the I would have applied there if I want. Yeah,
(07:17):
it's like you know, I said, I working way too
many mental and when I'm in this building and I
don't want to be over there with Yeah, that's a
completely different freaking uh.
Speaker 1 (07:28):
Please do not move. There's more CTCs coming up next. Hey,
thanks for coming back to CTCs. Transition Walk day number
three out of four, Saturday, sunshine, cold, inside this forest
And you know the thing about when you walk through
a forest and you're stepping into the to the shade
(07:50):
or the shadows of the trees. Man, there's it's like
that's how our moods are as human beings. When we
walk into our jobs and there's shadows around us and
their mindsets begin to change. I don't know, too deep,
too early, busy day in the podcast studio today because
I'm having to pre program three days for next week because.
Speaker 2 (08:10):
We're finally going camping. So I'm gonna beat the hell
out of myself and see us the next couple of
days so I can relax for three days. That's in agreement, right,
Too deep, too heavy, too early, CE and CS. It's
always very difficult to come into the store because we
don't know who's on your team today. At least with
an NFL team or an NBA team, you know who's
(08:31):
gonna be on that court with you, And so when
we walk into the store, it's like a who's here?
Who's here? Who's here? Are we gonna work together? Have
I worked with that person before? So it's kind of
nerve wracking, is what it does. And then when you
find out, just like two nights ago, it wasn't a
good team at all. Hated it really did because it
was very low energy, and it's like I can't deal
with that kind of stuff. Yesterday was perfectly put together,
and today I don't know, you know, and we're gonna
(08:52):
have to work on this one. Palm Sunday is tomorrow,
and we have a lot of guests that are coming
into the store because they know that we're selling palms
and they're at a pretty nice price, and they expect
them to be half price today because well, tomorrow it
will be worth it. Can we police just get them
at half price today? No, come back maybe after Easter,
but no, then it'll really be over. I understand why
(09:13):
you want them, but we have to play by our rules,
and so no, I'm not going to take fifteen bucks off.
The watergate scandal continues to grow, whether they're protesting because
they can't have water at their registers and they can't
use store purchase water. They've got to buy their own.
And so we have one guy that's on register number
three and he's going They said that it has to
(09:34):
be in the breakroom, left in the breakroom, or it
has to be honest. So what is he doing. He
undid his belt and he put the water bottle inside
the belt. In other words, you wrapped it around it
and it's on his hip. Oh god. And you say, dude,
you can't do that, and he goes, why not, it's
on me? They said if it's on you, or if
it's in the breakroom, what would you do? Okay, we're
(09:55):
gonna play that game. What would you do in this situation?
Him take it away? Oh, it's getting heated with the
employee and the water situation. Who the guy that was
bitching and moaning? And then he puts his belt around
the bottle. Well, we asked him to take it off,
and so he goes up to get a second bottle,
and we said, look, read the sign. We did not
put the sign up there, and see us. That was
(10:16):
your general manager that did that. You cannot be taking
the water. It is for the baggers only. He throws
the bottle as hard as he could up against the wall.
He's headed into a meeting. I believe in the silent
wolf theory, where you stand on the sidelines and you
just watch people do what people do. And I was
thrown over there to the bar to for about thirty
(10:36):
minutes because Rick needed to take a break and get
some food in his guts. And so I just sit
back and I watch the people at the bar, and
older people will come in. They're kind of silent in
the very beginning, and then all of a sudden, somebody
will include them into the conversation, and then all of
a sudden, people and then people start talking about the
history of the city, the history of the area, and
(10:56):
the newbies in the area learn new things about where
they are now. It's it's totally community driven. Starbucks says,
a new flavor of tea out, which is very interesting.
It's called Tropical Peach Tea and it's Starbucks Icy Energy.
So we're gonna get the shot. Oh it's busy. Oh
this is good. Okay, We're gonna be doing this new
(11:17):
sour sour punch bites. It is the pickle roulette. They
all look the same, except they don't taste the same.
Who's going to get the pickle? Ready, guys, We're ready?
Speaker 3 (11:29):
He should he should be. Come around the corner right here, directly.
Speaker 2 (11:34):
That's open. Right.
Speaker 3 (11:36):
This is gonna be fine, guys.
Speaker 2 (11:37):
I have you ready?
Speaker 3 (11:38):
I saw this and I immediately thought, oh my gosh,
we have to do this.
Speaker 2 (11:45):
And so do we each get a glove to to
pull out the pickle.
Speaker 3 (11:48):
I'm gonna okay, all right? As I asked to Sean,
he said no, and I asked Mohan he said no,
but asked Brian he said yes.
Speaker 1 (11:56):
So hold not your fan.
Speaker 2 (11:57):
They're all in the same color.
Speaker 3 (11:58):
They're all the same color, they're all the same shape,
they're all the same size. We're to go to all
put one in our hand, and then on account of three,
we're gonna put them in our mouth. Ready, one, two, three.
I do not have cigle.
Speaker 2 (12:10):
I got it. I have pickle. I have pickle. Boo.
Speaker 3 (12:15):
Yeah that pickle.
Speaker 2 (12:18):
Yeah, it's definitely, but you get the good one then mm.
Speaker 3 (12:27):
Showing on mine.
Speaker 2 (12:28):
That's a little problem.
Speaker 3 (12:30):
Oh, I definitely have pigle.
Speaker 2 (12:32):
But look at us.
Speaker 3 (12:32):
Go hi five for the pickle.
Speaker 2 (12:33):
Guys. If you're an avid listener of CTCs, I'm grateful
first of all. But one of my favorite things to
do when it comes to being here is the fact
that the Higher Power. You know, I'm really into my
getting my God on and my higher power. You I'll
be in the middle of, you know, getting people checked
(12:55):
out and stuff, and you hear it in your heart. Okay,
you're tithy in this week. It's not going to go
to the church. It's going to go to the community
by this woman's groceries today, and you just hear it,
You hear it in your heart, and it's like, okay, okay,
that's my tithing this way, and that's my agreement when
I when I say that, you know I'm getting my
God on. I got to take care of my community
(13:17):
transition walk day number four out of four who had
to get my God on today. And that's not just
a Southern thing. Just because we're the Bible Belt doesn't
mean that you know that we aren't connected to the
universe or disconnected from government. I don't know. There's just
so much crap going on. And the thing about it
is that it's starting to affect the people that come
into the store. It really is. You can see it
(13:37):
in their rise. You can hear it in their vocal tones.
You know, pitch, volume and tone is everything. You know,
those inflated prices are not going down. In fact, eggs
are still on the increase. When someone said, oh, I'll
take those prices down, I'll get it under control. Yeah, okay,
well you know what, I'm on the receiving end of
(13:58):
your not controlling what you said you were going to control. Okay,
clear up the mind, clear up the soul. You went
to w at the church this morning, so you got
to be godly, right, all right, I'll see you and
see us. All right, Here we go dat number four
out of four here, and I've heard that the manager
is in a feisty mood and people are having to
(14:19):
shape up and or get shipped out. They're calling one
on one meetings, and because she's trying to redo the field,
it make a different than any other time. Well that
didn't take very long. Somebody getting injured because of these
new cards that instantly stop when you did not go
by the register, and the woman said that she injured
her hips. She's pissed off. She wants to talk to
(14:39):
a manager. She's yelling because why didn't this do this?
Why did you guys do this to me? I'm hurt
now this is going to affect my walking in my job.
You guys needed to get rid of these stupid ass
shopping carts that do this. Doing the grunt work today.
Oh yeah, not just the front stuff. Oh no, no, no,
no no, even though it's crowded and everything, somebody still
has to come out here and wash every single window
(15:01):
that has food on the other side inside the refrigerated area,
washing those windows first time in five years have ever
done this. But you know what kind of dig it.
The music is great. You're in your own zone. There's
no pressure. Nobody's saying, hey, I bought this five years ago.
Can I get my money back? I've got the receipt.
Oh wait a second, and I don't so yeah, yeah.
Just doing some groundwork today. We've got springtime flowers outside.
(15:26):
People are wondering, well, how much are the guardenias? So
we go out there, we're looking for gardenias. Well, they
haven't flowered yet, so it was very difficult to identify
if they were guardenias or not. They're not marked, it
didn't say anything about it. So as I'm looking for it,
I see there's a sign next to the gardenias. After
we did find it, after we googled it, and it
says nine to ninety nine. So the woman takes into
(15:46):
the building and the guy at the register goes, well,
that's thirty two ninety nine. No no, no, no, no, no, no,
and it's one of those. Thank god I was there
moment because I said, you and I saw that it
said nine ninety nine. I said, ring it up for
nine ninety nine, because even if it was thirty two
ninety nine, we were both convinced that it was nine
ninety nine and that's what she got it for. Well,
(16:07):
that's it. Another exciting addition of CTCs, the ups and
the downs, the twist, the spins, the stumbles, the trips,
and the oh my gods, and oh, I'm going to
tell you another lie and oh please don't tell me
another lie. Hey, I need to have money back right now?
Can I get back three hundred dollars? No? Well, why
why I'm gonna pay the feed? Let me have more money.
Oh my god, the drama. And of course the people
(16:29):
that we work with that are you know, their love
has run dry. I gotta find somebody new to put
into my life. I don't know what. I'm so sad.
I'm oh, all right, here's what I want you to do.
I want you to create your own podcast because to me,
community is talking about how our jobs really are. And
you know, I say, it's not a bitch and mode
or anything like that. It's just us have a conversation.
(16:50):
I want to see the wizard behind your curtain. I'll
see you next week.