September 23, 2025 • 14 mins
I’m CT… When I’m not busy being Arroe the podcaster, I live in the real world. Everybody has to have a job. Mine is C.S. Customer Service. Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who’s chosen to stop their day to visit our location. Episode 193 New Guy Bill Hospitalized, Summertime with Teens And Fake Checks This is C.T.C.S.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
Hey, what's going on? My name is ct When I'm
at busy being Arrow the podcaster.
Speaker 2 (00:05):
I live in the real world.
Speaker 1 (00:07):
I mean, everybody has to have a job, right Mine
just happens to be CS customer service, you know, solutions
relationships while keeping your team motivated and pumped up to
keep that constant connection with each and every person who
has chosen to stop in to that location. Episode number
one ninety three, New Guy Bill Hospitalized summertime with teens
(00:31):
and fake checks. This is CTCs.
Speaker 3 (00:38):
Transition Walk, the number one out of four who it
is raining inside this force today. I don't know how
far we're gonna get into the forest. You're gonna hit
some mud here in a little bit, very busy day
in the podcast studio. I need this transition walk. Had
three interviews, a lot of cancelations.
Speaker 2 (00:53):
I don't know why it happens. Changes everything.
Speaker 3 (00:56):
I see more change even at the grocery store. But
it doesn't stress as that hell out of me, which
is why we should all take a transition walk. Get
out here, put your thoughts together, recharge, replenish, and reboot
your thinking process.
Speaker 2 (01:10):
I'll see you at sees. Hey, what's going on you?
Speaker 4 (01:14):
I'm on day five, I think I have a gallstone.
Speaker 2 (01:19):
Yeah.
Speaker 4 (01:20):
I ate a greasy satty pizza Sunday night one day
and my stomach the top of my stomach, so I
passed over ten kidneystom and they didn't feel like a kidney.
Speaker 2 (01:32):
Stone, and it hurt. What the fuck?
Speaker 4 (01:34):
I ran a fever and I got the shoes for
three lights in a row, and I kept putting it
off and putting it off.
Speaker 2 (01:42):
So yesterday I felt a little better. I got like
thirteen hours of sleep the night before.
Speaker 4 (01:47):
I got up today and I'm leaving in about thirty
minutes the hospital. No, yeah, yeah, no, Like I'm never good,
but I'm at the point to where the pain like
it's I'm over. Like I don't like going in the hospital.
I always like everything about it. But I'm resigning myself
(02:08):
thank this fucking things.
Speaker 2 (02:10):
Oh my god, so I oh God, I can hear
it in your voice. Yeah, so I don't know this.
Speaker 4 (02:16):
I'm praying to God. It's not that it's something I
ate bad and my stomach still fucked up. Yes, but
this thing is moving through my body like a kidney
stone wood, even though it's taking a different path and
it's it's just got can't fucking do it, dude?
Speaker 3 (02:30):
Wow, new guy Bill has officially left the building. That
puts Nell and myself in control of customer service at
this time. We'll take it until closing tonight. It's one
of those things where usually the big managers we'll be
up there up until about seven o'clock.
Speaker 2 (02:44):
But Bill was that guy.
Speaker 3 (02:45):
So it's gonna be really interesting and fun because we
do play by our own rules and we do laugh
a lot, and we get junk done and without the
people saying.
Speaker 2 (02:55):
Cee tee, where you're at? CC where you at?
Speaker 3 (02:58):
We just received word that there is a huge, huge
protests taking place about a half a block from the
grocery store. A lot of people have gathered with huge
signs and they're making a lot of noise.
Speaker 2 (03:08):
They're chanting a lot of things.
Speaker 3 (03:10):
So now we're gonna have to be put on awareness
here to make sure that these protesters don't make their
way into our area. So it's gonna be very interesting.
The protest is basically just visibility. I walked up in
that area and sure they're chanting, and they've got some
signs that are saying bad things about the president, but
they're not causing.
Speaker 2 (03:30):
Any big roar or anything like that.
Speaker 3 (03:31):
They just figured that the street that the store is on,
which is a very busy one at this time, they
can reach a bigger audience. I mean, it's no different
than playing radio or plane podcasting. If you get something
to say, say it. That's what it's all about. Activate yourself.
CTS Pitt Peeve of the Week. When the guests they
come up to customer service, they want to get a
(03:52):
lot of reticket or cigarettes, and then they realize they
don't want that gigantic jug of sweet tea.
Speaker 2 (03:58):
Do they take it back? No? No, they expect us
to take it back for him.
Speaker 3 (04:02):
It's like if I came over to your house, can
I just lay things around and then you can bring
it back to my house?
Speaker 2 (04:08):
Can you do that please? That is my pet peeve.
Speaker 3 (04:10):
People know what you're doing and what the repercussions are,
because someone's gonna have to step away from CS to
put it away. Just received a message from new guy Bill.
This is after ten thirty pm, and he's gonna be
in the hospital for a long time. He's got a
hole in his intestine and an infection and he just
in fact, he just wrote to me and said that Look,
(04:31):
here's the thing. It's gonna be a lot of weeks
before I can get back. Just keep the team together,
Keep that team together.
Speaker 1 (04:39):
Please do not move. There is more grocery store drama
coming up next on CTCs. Hey, thanks for coming back
to CTCs.
Speaker 3 (04:50):
Transition Walk Day number two out of four Who busy
Day in that podcast studio. Just got out of a
conversation with David Foster, producer, songwriter, written for Everybody Strives In.
He created the music for this new Boop on Broadway,
which is a production that he says that it was
just meant to happen.
Speaker 2 (05:09):
It's so fun to sit down with these creative people and.
Speaker 3 (05:12):
Just just chew the fat, just talk regular people, just
talking as creative people. And then you go to c
ES where, you know what, I'm not gonna knock it
because I get to beat with regular people there too,
and you talk with those people who are creative. Maybe
not at the level of David Foster, but there's still
a lot of creativity going on.
Speaker 2 (05:31):
Well, that's not a fun way to start the day.
A guest comes up to us. He says, today's National
Donut Day.
Speaker 3 (05:37):
You guys are supposed to be selling donuts, six of
them for a dollar ninety nine, and I don't see
them anywhere in the store. So I meet up with
the manager and I said, so are we supposed to
be selling donuts for a dollar ninety nine?
Speaker 2 (05:46):
And he goes, I've not seen that. I didn't see
any promotion on it.
Speaker 3 (05:49):
And the lady looks at me deep in the eyes
and she says, you know what, I can't stand you, guys,
I really can't.
Speaker 2 (05:55):
You guys are no fun. It's National Donut Day. You
should be doing something, thank you. So do you miss
it at all? There's the side of you that miss
is it.
Speaker 5 (06:05):
I took it because I was always in retail, okay,
and I didn't stick those tickets. Now, I only took
it because of the hours of my children.
Speaker 2 (06:15):
Okay, I did it. I did it.
Speaker 5 (06:17):
Wow, Delli lady wants you or oh, DLT can't even
see what my glasses now?
Speaker 2 (06:23):
What department were you in? Customer service? You were? Wow?
Speaker 5 (06:27):
I know that you're in his customer service.
Speaker 2 (06:29):
Yeah. Yeah, it was crutal because.
Speaker 5 (06:31):
I didn't know any of the other stuff clones out
a register.
Speaker 2 (06:37):
It's because of my age, my fact.
Speaker 3 (06:39):
Round right right, right, right, first official weekend of the
summer vacation.
Speaker 2 (06:44):
And we've got a high school that's.
Speaker 3 (06:45):
Not too far from here, and every year for the
past four years that I've been here, this is where
it starts getting a little bit like a teenager who plays.
Speaker 2 (06:53):
They'll come in, they'll start joking around, running around.
Speaker 3 (06:56):
They'll sit there and push each other, kick each other,
and eventually somebody runs into a display or they go
over by the wine and you can't get them out
of the wine section. You keep telling them you're not
supposed to be here, and then they break bottles of wine.
Welcome to the Summer of twenty twenty five.
Speaker 2 (07:10):
CT Invitation number one.
Speaker 6 (07:13):
Hey, i'm cc I just eat like salads. The only
other coherent food to eat is Dorito's Dynamites. I mean,
I wish it. Would you know a company with a
bit of a lettuce, you know, maybe bit of soundcraud.
Speaker 2 (07:28):
That's Jimmy Degeet.
Speaker 3 (07:31):
And now another exciting edition of what would you do?
We've got two employees. They have dated in their lifetime.
They're still very close in the way of having conversations. Well,
she comes up to me and says, can I get
him to teach me how to do self checkout? What
would you do two people who can't stop talking to
each other at the registers and you're gonna put them
(07:53):
in self checkout?
Speaker 2 (07:54):
What do you think they're going to do?
Speaker 3 (07:57):
Do you say, yeah, you can go up there and
do that, you guys, you'll get a lot of work done.
Speaker 2 (08:01):
I couldn't do it.
Speaker 3 (08:02):
I couldn't do it because they can't be you know, Sybil,
one on one people down here at the registers, they
and doing their job and staying focused.
Speaker 2 (08:10):
They stand around and talk and talk and talk.
Speaker 1 (08:15):
Please do not move. There is more grocery store drama
coming up next on CTCs. Hey, thanks for coming back
to CTCs.
Speaker 3 (08:26):
Transition Walk, day number three out of four. Oh yeah,
fresh out of the podcast studio on a Saturday.
Speaker 2 (08:32):
You gotta do it. You gotta do it.
Speaker 3 (08:33):
Not everybody does it the way that I do it.
I'm not saying that I'm the original. I'm not saying
that I'm doing it right. Just who I am, Just
who I am. I'm gonna give you an update on
new guy Bill. He wrote to me this morning and
said that I'm hooked up to a lot of stuff
and I am hungrier than hell. Yeah, I think so
(08:54):
what you're going through is hell, buddy, and we love
you so much. We love you so much. All right,
I got a ready mentally for CS. It's a Saturday
and people are on the move.
Speaker 2 (09:06):
You have to get back to work today. I'm trying.
And I think that was the other problem. Okay, he's
so not doing they supposed to do. It's like you
got to press people that you get there supposed to do. Yeah.
I don't even understand this. Look at this, yeah, right
right right now.
Speaker 3 (09:23):
I gotta apologize for me, and please have aig brilliant
dancy film bank.
Speaker 2 (09:30):
You, that brilliant film bank you. We'll see you again
next month. Your mind, I don't know. Have a great day.
Speaker 4 (09:44):
Thank you.
Speaker 2 (09:44):
Something you got. A co worker comes in to do
his shopping in his normal clothes.
Speaker 3 (09:49):
Yeah, perfect, He is the guest today and it rings
it up forty two dollars and thirty two cents. And
he's sitting there at the register going, that's not true,
that's not true. It should be only to twenty eight dollars.
That's not true. And we stood there for twenty five
minutes trying to explain to him that yes, it really
was the number that it came up to the forty
two bucks, and so he goes, tick me up to
(10:11):
customer service.
Speaker 2 (10:12):
You're ripping me off. I even work for this company.
Speaker 3 (10:15):
And I said, dude, okay, let's go up to customer
service where we have the room in the space to
be able to put this together. And he kept saying
that we were ripping him off. And so what we
did one item at a time, and we wanted to
make sure that okay, maybe we did overcharge you on something. No,
it came out to the forty two dollars. And here's
his response.
Speaker 2 (10:33):
Oh, I hope.
Speaker 3 (10:35):
It doesn't come across as being a suck up. But
every Saturday for the past four or five Saturdays, it's
become a normal thing at four o'clock in the afternoon
to take my manager's groceries out to the car. It
gives me the opportunity to have a conversation. I even
told her that today. I said, I said, we get
to talk business, we get to talk numbers, and I
like doing that with people that really know the business
(10:58):
of the business world and the community connection. And so
it's become that thing that we're doing every Saturday at
four o'clock we get together and we share a talk.
Transition walk day number four out of four out here
in this forest and approaching thunderstorm. You probably will hear
the thunder in the background as we get ready for
this fourth day. How to get my got on? You know,
(11:18):
it's the same typical story that so many of us
go through. And our place is a business. It doesn't
matter where you are, You're still serving the community in
whatever business that you're doing, from selling cars to being
a banker, it doesn't matter. You're still serving people.
Speaker 2 (11:31):
Those are your.
Speaker 3 (11:32):
Customers, and you know they have this way of stealing
from your mind, body, and soul, and you just got
to replenish that field. And so got my got on
to make me stronger for the fourth day here, because
Lord knows this body is again who hats off to
all people in retail.
Speaker 2 (11:47):
I'll see and see us right off the bat.
Speaker 3 (11:49):
When I get in the store, I walk up and
I do my regular hellos because I want to feel
great about being here and I want to hear what
the vide is of what's going on.
Speaker 2 (11:56):
And one of our employees goes, can I go home through?
Speaker 3 (12:00):
I mean, I've been here since eleven o'clock can I
please go home?
Speaker 2 (12:04):
Well, it hit me wrong.
Speaker 3 (12:06):
And the reason why it hit me wrong is because
last night one of our other employees did the same
exact thing, and I said, no, this is a Sunday.
You're gonna stay right here and it's only another hour
and a half.
Speaker 2 (12:14):
And you can go home. All right, We're gonna play
a game here. How much do you think we've made
so far by three fifteen in the afternoon. I'm not
gonna love especially on a Sunday. I'm thinking right now,
on a Sunday, three fifteen sixty.
Speaker 5 (12:24):
Two thousand, say like fifty five out them?
Speaker 2 (12:27):
The price is right me? Okay, the answer is seventy three, Imber.
No one loves us. So you hit she wins the card.
Speaker 4 (12:36):
You hit it out.
Speaker 3 (12:39):
So far so far, so that means it'll probably be
a one forty one fifty nights to night.
Speaker 2 (12:43):
Absolutely busted. Man.
Speaker 3 (12:44):
You cannot walk by me with six cases of Ultra
Micheloba Ultra and not make me think that, oh, you're
headed out that door. Sure enough, that's exactly what she
was going to try to do. So we lined up
with the managers and she goes, oh, oh, I forgot something,
and then we got her in line, and then she
did the old trick that she let won two cards.
You know, thinks she was gonna pay for one hundred
and fifty four dollars with a beer and then boom,
(13:07):
she says, I got I got it out of the car.
Speaker 2 (13:08):
I'm gonna go get my other credit card.
Speaker 3 (13:11):
Boom, And just like that, we bust open a Colin
artist that comes up here with a seven hundred and
fifty dollars check from a bank, but there's no address
on it for the bank.
Speaker 2 (13:21):
I mean, it was a red flag all the way
and it's saying, what the hell? Man?
Speaker 3 (13:26):
So we're at that time of day where you know,
they walk into a store that they think is going
to be really super busy and we're not going to
pay attention to shit like this. And I said, no, no, no, no, no,
no no. I got busted once for a fake check.
Not going to happen here. And so therefore what I did,
very calmly, went and got my manager, and my manager
looked at him and said, no, oh, sorry, the information
that we need is not on this.
Speaker 2 (13:45):
Well it's a cashier's check. I'm sorry, we don't take that.
Speaker 1 (13:49):
Well, there you have it. Another exciting edition of CTCs.
The ups and the downs to twist, the spins, the stumbles,
the trips that whatever else can go wrong here and
yet we keep pushing forward. Hey, do me a favor.
Create your own podcast, because to me, that's where community
conversation begins, when you can take us behind the curtain
to show off your wizard.
Speaker 2 (14:10):
I'll see you next week.
Hey, what's going on? My name is ct When I'm
at busy being Arrow the podcaster.
Speaker 2 (00:05):
I live in the real world.
Speaker 1 (00:07):
I mean, everybody has to have a job, right Mine
just happens to be CS customer service, you know, solutions
relationships while keeping your team motivated and pumped up to
keep that constant connection with each and every person who
has chosen to stop in to that location. Episode number
one ninety three, New Guy Bill Hospitalized summertime with teens
(00:31):
and fake checks. This is CTCs.
Speaker 3 (00:38):
Transition Walk, the number one out of four who it
is raining inside this force today. I don't know how
far we're gonna get into the forest. You're gonna hit
some mud here in a little bit, very busy day
in the podcast studio. I need this transition walk. Had
three interviews, a lot of cancelations.
Speaker 2 (00:53):
I don't know why it happens. Changes everything.
Speaker 3 (00:56):
I see more change even at the grocery store. But
it doesn't stress as that hell out of me, which
is why we should all take a transition walk. Get
out here, put your thoughts together, recharge, replenish, and reboot
your thinking process.
Speaker 2 (01:10):
I'll see you at sees. Hey, what's going on you?
Speaker 4 (01:14):
I'm on day five, I think I have a gallstone.
Speaker 2 (01:19):
Yeah.
Speaker 4 (01:20):
I ate a greasy satty pizza Sunday night one day
and my stomach the top of my stomach, so I
passed over ten kidneystom and they didn't feel like a kidney.
Speaker 2 (01:32):
Stone, and it hurt. What the fuck?
Speaker 4 (01:34):
I ran a fever and I got the shoes for
three lights in a row, and I kept putting it
off and putting it off.
Speaker 2 (01:42):
So yesterday I felt a little better. I got like
thirteen hours of sleep the night before.
Speaker 4 (01:47):
I got up today and I'm leaving in about thirty
minutes the hospital. No, yeah, yeah, no, Like I'm never good,
but I'm at the point to where the pain like
it's I'm over. Like I don't like going in the hospital.
I always like everything about it. But I'm resigning myself
(02:08):
thank this fucking things.
Speaker 2 (02:10):
Oh my god, so I oh God, I can hear
it in your voice. Yeah, so I don't know this.
Speaker 4 (02:16):
I'm praying to God. It's not that it's something I
ate bad and my stomach still fucked up. Yes, but
this thing is moving through my body like a kidney
stone wood, even though it's taking a different path and
it's it's just got can't fucking do it, dude?
Speaker 3 (02:30):
Wow, new guy Bill has officially left the building. That
puts Nell and myself in control of customer service at
this time. We'll take it until closing tonight. It's one
of those things where usually the big managers we'll be
up there up until about seven o'clock.
Speaker 2 (02:44):
But Bill was that guy.
Speaker 3 (02:45):
So it's gonna be really interesting and fun because we
do play by our own rules and we do laugh
a lot, and we get junk done and without the
people saying.
Speaker 2 (02:55):
Cee tee, where you're at? CC where you at?
Speaker 3 (02:58):
We just received word that there is a huge, huge
protests taking place about a half a block from the
grocery store. A lot of people have gathered with huge
signs and they're making a lot of noise.
Speaker 2 (03:08):
They're chanting a lot of things.
Speaker 3 (03:10):
So now we're gonna have to be put on awareness
here to make sure that these protesters don't make their
way into our area. So it's gonna be very interesting.
The protest is basically just visibility. I walked up in
that area and sure they're chanting, and they've got some
signs that are saying bad things about the president, but
they're not causing.
Speaker 2 (03:30):
Any big roar or anything like that.
Speaker 3 (03:31):
They just figured that the street that the store is on,
which is a very busy one at this time, they
can reach a bigger audience. I mean, it's no different
than playing radio or plane podcasting. If you get something
to say, say it. That's what it's all about. Activate yourself.
CTS Pitt Peeve of the Week. When the guests they
come up to customer service, they want to get a
(03:52):
lot of reticket or cigarettes, and then they realize they
don't want that gigantic jug of sweet tea.
Speaker 2 (03:58):
Do they take it back? No? No, they expect us
to take it back for him.
Speaker 3 (04:02):
It's like if I came over to your house, can
I just lay things around and then you can bring
it back to my house?
Speaker 2 (04:08):
Can you do that please? That is my pet peeve.
Speaker 3 (04:10):
People know what you're doing and what the repercussions are,
because someone's gonna have to step away from CS to
put it away. Just received a message from new guy Bill.
This is after ten thirty pm, and he's gonna be
in the hospital for a long time. He's got a
hole in his intestine and an infection and he just
in fact, he just wrote to me and said that Look,
(04:31):
here's the thing. It's gonna be a lot of weeks
before I can get back. Just keep the team together,
Keep that team together.
Speaker 1 (04:39):
Please do not move. There is more grocery store drama
coming up next on CTCs. Hey, thanks for coming back
to CTCs.
Speaker 3 (04:50):
Transition Walk Day number two out of four Who busy
Day in that podcast studio. Just got out of a
conversation with David Foster, producer, songwriter, written for Everybody Strives In.
He created the music for this new Boop on Broadway,
which is a production that he says that it was
just meant to happen.
Speaker 2 (05:09):
It's so fun to sit down with these creative people and.
Speaker 3 (05:12):
Just just chew the fat, just talk regular people, just
talking as creative people. And then you go to c
ES where, you know what, I'm not gonna knock it
because I get to beat with regular people there too,
and you talk with those people who are creative. Maybe
not at the level of David Foster, but there's still
a lot of creativity going on.
Speaker 2 (05:31):
Well, that's not a fun way to start the day.
A guest comes up to us. He says, today's National
Donut Day.
Speaker 3 (05:37):
You guys are supposed to be selling donuts, six of
them for a dollar ninety nine, and I don't see
them anywhere in the store. So I meet up with
the manager and I said, so are we supposed to
be selling donuts for a dollar ninety nine?
Speaker 2 (05:46):
And he goes, I've not seen that. I didn't see
any promotion on it.
Speaker 3 (05:49):
And the lady looks at me deep in the eyes
and she says, you know what, I can't stand you, guys,
I really can't.
Speaker 2 (05:55):
You guys are no fun. It's National Donut Day. You
should be doing something, thank you. So do you miss
it at all? There's the side of you that miss
is it.
Speaker 5 (06:05):
I took it because I was always in retail, okay,
and I didn't stick those tickets. Now, I only took
it because of the hours of my children.
Speaker 2 (06:15):
Okay, I did it. I did it.
Speaker 5 (06:17):
Wow, Delli lady wants you or oh, DLT can't even
see what my glasses now?
Speaker 2 (06:23):
What department were you in? Customer service? You were? Wow?
Speaker 5 (06:27):
I know that you're in his customer service.
Speaker 2 (06:29):
Yeah. Yeah, it was crutal because.
Speaker 5 (06:31):
I didn't know any of the other stuff clones out
a register.
Speaker 2 (06:37):
It's because of my age, my fact.
Speaker 3 (06:39):
Round right right, right, right, first official weekend of the
summer vacation.
Speaker 2 (06:44):
And we've got a high school that's.
Speaker 3 (06:45):
Not too far from here, and every year for the
past four years that I've been here, this is where
it starts getting a little bit like a teenager who plays.
Speaker 2 (06:53):
They'll come in, they'll start joking around, running around.
Speaker 3 (06:56):
They'll sit there and push each other, kick each other,
and eventually somebody runs into a display or they go
over by the wine and you can't get them out
of the wine section. You keep telling them you're not
supposed to be here, and then they break bottles of wine.
Welcome to the Summer of twenty twenty five.
Speaker 2 (07:10):
CT Invitation number one.
Speaker 6 (07:13):
Hey, i'm cc I just eat like salads. The only
other coherent food to eat is Dorito's Dynamites. I mean,
I wish it. Would you know a company with a
bit of a lettuce, you know, maybe bit of soundcraud.
Speaker 2 (07:28):
That's Jimmy Degeet.
Speaker 3 (07:31):
And now another exciting edition of what would you do?
We've got two employees. They have dated in their lifetime.
They're still very close in the way of having conversations. Well,
she comes up to me and says, can I get
him to teach me how to do self checkout? What
would you do two people who can't stop talking to
each other at the registers and you're gonna put them
(07:53):
in self checkout?
Speaker 2 (07:54):
What do you think they're going to do?
Speaker 3 (07:57):
Do you say, yeah, you can go up there and
do that, you guys, you'll get a lot of work done.
Speaker 2 (08:01):
I couldn't do it.
Speaker 3 (08:02):
I couldn't do it because they can't be you know, Sybil,
one on one people down here at the registers, they
and doing their job and staying focused.
Speaker 2 (08:10):
They stand around and talk and talk and talk.
Speaker 1 (08:15):
Please do not move. There is more grocery store drama
coming up next on CTCs. Hey, thanks for coming back
to CTCs.
Speaker 3 (08:26):
Transition Walk, day number three out of four. Oh yeah,
fresh out of the podcast studio on a Saturday.
Speaker 2 (08:32):
You gotta do it. You gotta do it.
Speaker 3 (08:33):
Not everybody does it the way that I do it.
I'm not saying that I'm the original. I'm not saying
that I'm doing it right. Just who I am, Just
who I am. I'm gonna give you an update on
new guy Bill. He wrote to me this morning and
said that I'm hooked up to a lot of stuff
and I am hungrier than hell. Yeah, I think so
(08:54):
what you're going through is hell, buddy, and we love
you so much. We love you so much. All right,
I got a ready mentally for CS. It's a Saturday
and people are on the move.
Speaker 2 (09:06):
You have to get back to work today. I'm trying.
And I think that was the other problem. Okay, he's
so not doing they supposed to do. It's like you
got to press people that you get there supposed to do. Yeah.
I don't even understand this. Look at this, yeah, right
right right now.
Speaker 3 (09:23):
I gotta apologize for me, and please have aig brilliant
dancy film bank.
Speaker 2 (09:30):
You, that brilliant film bank you. We'll see you again
next month. Your mind, I don't know. Have a great day.
Speaker 4 (09:44):
Thank you.
Speaker 2 (09:44):
Something you got. A co worker comes in to do
his shopping in his normal clothes.
Speaker 3 (09:49):
Yeah, perfect, He is the guest today and it rings
it up forty two dollars and thirty two cents. And
he's sitting there at the register going, that's not true,
that's not true. It should be only to twenty eight dollars.
That's not true. And we stood there for twenty five
minutes trying to explain to him that yes, it really
was the number that it came up to the forty
two bucks, and so he goes, tick me up to
(10:11):
customer service.
Speaker 2 (10:12):
You're ripping me off. I even work for this company.
Speaker 3 (10:15):
And I said, dude, okay, let's go up to customer
service where we have the room in the space to
be able to put this together. And he kept saying
that we were ripping him off. And so what we
did one item at a time, and we wanted to
make sure that okay, maybe we did overcharge you on something. No,
it came out to the forty two dollars. And here's
his response.
Speaker 2 (10:33):
Oh, I hope.
Speaker 3 (10:35):
It doesn't come across as being a suck up. But
every Saturday for the past four or five Saturdays, it's
become a normal thing at four o'clock in the afternoon
to take my manager's groceries out to the car. It
gives me the opportunity to have a conversation. I even
told her that today. I said, I said, we get
to talk business, we get to talk numbers, and I
like doing that with people that really know the business
(10:58):
of the business world and the community connection. And so
it's become that thing that we're doing every Saturday at
four o'clock we get together and we share a talk.
Transition walk day number four out of four out here
in this forest and approaching thunderstorm. You probably will hear
the thunder in the background as we get ready for
this fourth day. How to get my got on? You know,
(11:18):
it's the same typical story that so many of us
go through. And our place is a business. It doesn't
matter where you are, You're still serving the community in
whatever business that you're doing, from selling cars to being
a banker, it doesn't matter. You're still serving people.
Speaker 2 (11:31):
Those are your.
Speaker 3 (11:32):
Customers, and you know they have this way of stealing
from your mind, body, and soul, and you just got
to replenish that field. And so got my got on
to make me stronger for the fourth day here, because
Lord knows this body is again who hats off to
all people in retail.
Speaker 2 (11:47):
I'll see and see us right off the bat.
Speaker 3 (11:49):
When I get in the store, I walk up and
I do my regular hellos because I want to feel
great about being here and I want to hear what
the vide is of what's going on.
Speaker 2 (11:56):
And one of our employees goes, can I go home through?
Speaker 3 (12:00):
I mean, I've been here since eleven o'clock can I
please go home?
Speaker 2 (12:04):
Well, it hit me wrong.
Speaker 3 (12:06):
And the reason why it hit me wrong is because
last night one of our other employees did the same
exact thing, and I said, no, this is a Sunday.
You're gonna stay right here and it's only another hour
and a half.
Speaker 2 (12:14):
And you can go home. All right, We're gonna play
a game here. How much do you think we've made
so far by three fifteen in the afternoon. I'm not
gonna love especially on a Sunday. I'm thinking right now,
on a Sunday, three fifteen sixty.
Speaker 5 (12:24):
Two thousand, say like fifty five out them?
Speaker 2 (12:27):
The price is right me? Okay, the answer is seventy three, Imber.
No one loves us. So you hit she wins the card.
Speaker 4 (12:36):
You hit it out.
Speaker 3 (12:39):
So far so far, so that means it'll probably be
a one forty one fifty nights to night.
Speaker 2 (12:43):
Absolutely busted. Man.
Speaker 3 (12:44):
You cannot walk by me with six cases of Ultra
Micheloba Ultra and not make me think that, oh, you're
headed out that door. Sure enough, that's exactly what she
was going to try to do. So we lined up
with the managers and she goes, oh, oh, I forgot something,
and then we got her in line, and then she
did the old trick that she let won two cards.
You know, thinks she was gonna pay for one hundred
and fifty four dollars with a beer and then boom,
(13:07):
she says, I got I got it out of the car.
Speaker 2 (13:08):
I'm gonna go get my other credit card.
Speaker 3 (13:11):
Boom, And just like that, we bust open a Colin
artist that comes up here with a seven hundred and
fifty dollars check from a bank, but there's no address
on it for the bank.
Speaker 2 (13:21):
I mean, it was a red flag all the way
and it's saying, what the hell? Man?
Speaker 3 (13:26):
So we're at that time of day where you know,
they walk into a store that they think is going
to be really super busy and we're not going to
pay attention to shit like this. And I said, no, no, no, no, no,
no no. I got busted once for a fake check.
Not going to happen here. And so therefore what I did,
very calmly, went and got my manager, and my manager
looked at him and said, no, oh, sorry, the information
that we need is not on this.
Speaker 2 (13:45):
Well it's a cashier's check. I'm sorry, we don't take that.
Speaker 1 (13:49):
Well, there you have it. Another exciting edition of CTCs.
The ups and the downs to twist, the spins, the stumbles,
the trips that whatever else can go wrong here and
yet we keep pushing forward. Hey, do me a favor.
Create your own podcast, because to me, that's where community
conversation begins, when you can take us behind the curtain
to show off your wizard.
Speaker 2 (14:10):
I'll see you next week.
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