Episode Transcript
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Speaker 1 (00:00):
Talk about time flying by. We are over two hundred
episodes of CTCs and you can go all the way
back to the first one. Arrow dot net, r Roe
dot net. Enjoy the exploration. Hey, what's going on? My
name is ct When I'm not busy being podcaster Arrow,
I live in the real world. I mean, everybody has
(00:21):
to have a job, right Mine just happens to be CS.
You know, customer service solutions relationships while keeping your team
motivated and pumped up to keep that constant connection with
each and every person who has chosen to stop into
your location. I mean, seriously, what are the chances that
your place is where they want to be? What did
you do right the last time? Episode number two hundred
(00:43):
three selling alcohol to teams, beefstick battles and big bust
at self checkout. This is CTCs.
Speaker 2 (00:54):
Transition Walk d number one out of three three not four. Yeah, Well,
here's what was about. This is what was supposed to happen.
We were supposed to go interdewing down the Kataba River
with my neighbors on Saturday, so it's gonna be that
was the day off. And but this bodily injury that
I've had now going on my second week. I can't
(01:17):
see myself on a river on an intertube using muscles
that have been under attack for like I said, two weeks.
So all I'm gonna do is I'm gonna use it
as some downtime and continue to work on replenishing this
body because it hurts. It hurts, and uh, you know,
keep in contact with the doctor. I'll always I will
always tell people that you've got to let your doctor know.
(01:40):
Some junk is going down. All right, man, I'll see
and see us not one, not two, but three employees
of the company. We're busted by the ALI for selling
alcohol to minors. We now have to take a test,
watch a bunch of videos, and sit down with our
general manager every single day for the next five days
and we will go were you know, who do you
(02:01):
sell it to? What does the ID look like?
Speaker 1 (02:03):
So?
Speaker 2 (02:04):
And then they're taking it really serious. We see it
a lot of odd crap in this place. Yeah, two
girls are walking around asking guests to sign their T shirt.
It is happening right now. I spotted in first going
to Bile six and then some coming down Aisle seven.
I thought, do I say, you can't do this? You
got to go, I don't have the authority to do that, right,
would you do? So I kind of looked at him,
(02:25):
made them well aware that they knew that I knew
what they were doing, and so so I stopped and
just kind of looked at him, and then they left
the store. Okay, good, So you handled it good.
Speaker 1 (02:35):
You did have to say a.
Speaker 2 (02:36):
Fucking weird shit, man, I mean just people just real
they young, yes, young, enter in high school. Yeah, because
I listened to the conversation they had with one lady
and she goes, I don't want to do that, and
then they go, okay, thank you, and then I've got
found him over there by the frozen food and the
lady goes, sure, I'll do that for you. And that's
what you started, asking questions about what school did they
go to and all that. Yeah, but that's you're soliciting.
You're not selling an item. Did just bother somebody? Cam
(02:59):
mean right, like first lady, she could get pissed off?
Called corporate? Yeah, yeah, yeah, what do you do? We
speaking them sooner? I don't want to bother me. I
just come to shop on this bull shoot yeah, shoot out.
Of the past ten days, it has rained nine and
a half days. Oh, raining every single day, which is
pretty typical Carolina when it comes to the summer months
and stuff. But I mean it's like every day, nine
(03:21):
and a half days in a row. And when people
saw that it was raining again this afternoon. Here's the thing.
They're starting to get pissed off now because it's interrupting
them because they're tired of always getting wet to go
out to the car. They're just tired of taking their
groceries in the house because of the rain, and so
it's really kind of screwing around with their mind. A
new guy, though, is going to have to have the
time about what beggars? What about them hanging out? What
(03:43):
I mean, everything you're doing is together. They're like insect
so and that's it's been going on now for like
about an hour. Are they called up on cars? They
str No, I just made an announcement that we had
to that we were lowing carts on the rep side.
So what happened to both of them? And we're on
the corner together. Okay, well, fuck you, I am gonna
have to go talk to Joel. Our baggers are hanging
(04:04):
out together, our two baggers right now, we'll run out
of cars and they're just walking around. They're working, but
they're working back gather and that, and that's an individual sport,
is it not. Yeah, we need to handle there. Yeah,
I'm getting right to Joel and I'm gonna be an
asshole and then they're one's going to throw You're an
ass no comment.
Speaker 1 (04:24):
You know how long it took it to learn my mame.
Speaker 2 (04:29):
Well, we've got a machine. Hey, that's making some horrible sounds.
Sounded a tepe hears, but.
Speaker 3 (04:34):
It sounds like it's scrapy. It's starting, stopping, starting, stopping.
Something to do with fresh cooking oil. Have no clues, Okay,
just to shut off there. My god, that there's something.
Speaker 2 (04:44):
That's screeping like that seats hear it, hear it?
Speaker 3 (04:47):
Yeah, it doesn't sound good at all.
Speaker 2 (04:50):
Anxious to find out what's gonna happen here. The tak
up front with our registers is the fact that our
manager really really hit them hard in the heart when
it comes to checking these IDs. And I mean I
laugh every single time when we go through this, because
I mean it's it's funny when you when the young
ones anywhere between sixteen and twenty one, they're checking the
(05:12):
IDs of a blue haired lady. And you sit there
and you go, God, you're taking it too far. I
don't care. I don't care. I'm not gonna get into trouble.
I mean, they could be makeup. They could be faking it,
you know, And I'm saying, I understand, but does it
really look like she has make does it look like
she has makeup on?
Speaker 1 (05:31):
Please do not move. There's more CTCs right around the corner.
Hey want to thank you for coming back to CTCs.
Speaker 2 (05:39):
Transition walk day number two out of three in this
forest today. I need to do it. Got to free
the brain cells. Can I say that? Free the brain cells?
Whatever it's clogging it up? Man. Yeah, it's called anxiety,
it's called stress. It's called a body that doesn't want
to give you a full one hundred percent, So you
have to depend on the thirty five percent is given you.
(06:01):
And you've got to double the action and reaction. Is
that what they do at work? They double your work.
They say, hey, man, we're just going to kind of
cut back a little bit and we're going to give
you more to do. Thanks, thank you so much. And
it does. It messes around with morale, and that's what
we're going through right now. There's a lot of morale
that is uh kind of tainted right now. So being
(06:22):
up there in CS, I can't jump in on the complaining.
I don't want to be that guy. You got to
be positive, you got to be a leader. You've got
to create solutions, even for your co workers. Then it
begins with more ale talk. Yeah, the alcohol people, yeah,
and with people you know, you know, with three people
getting busted in the company for selling to minors. And
so what the general manager's trying to do is get
(06:45):
us to talk more about the ale, and to talk
about it in ways that really put it into a
serious mood. So she was sitting there drilling me with
questions and what is the al e? And what would
you do with the the ale came in and you
did not know it? How would you handle a situation
if the woman looks to be over twenty two but
yet in reality she's seventeen. She's drewing these questions, and
(07:06):
you sit there and you go, I've been through this
a million times. I'm going to ask how old you are?
If you're fifty four, I mean, I've got to see
your ID. And sometimes that really makes people feel better
when you do that. I'm pretty good at keeping my
calm when somebody is really starting to upset me. And
you know, the way I keep my calm was I
bite my inner lip. But this person who's a regular
comes up and she's looking for these dukes beef sticks.
(07:29):
And so what I wanted to do is I wanted
to look at the package and if I didn't know
what it was, then I wanted to know what did
it look like so I could go over there and
find him. And I said, did you say this Duke's
beef sticks? No, I did not say it's Duke's beef sticks.
I said it's Duke's. And I said, okay, hold on,
hold on, calm down. Here's the thing. My goal is
(07:49):
to find a solution here. I'm trying to find out
where this stuff is so that you can have your
beef sticks. So don't tell me to put in Dukes
when it's going to take me over there to the
Duke's mayonnaise. And she goes, why'd you listening to me?
I'm going, well, please solutions here, okay. So then what
I did was I put in Duke's beef there it was,
(08:10):
and I found it. I knew what it looks like.
We went and we got it. And my god, people
are on the edge right now. Oh, for the love
of God, Oh my god. You know the woman I
was talking about earlier about who got in an argument
with me because you know, she was looking for the
little beef sticks. So I go over to the bar
that we have in our store because Amber needs to
take a break, a thirty minute lunch break, and so
(08:31):
I come around the corner. God damn, the woman I
argued with was sitting right there at the bar and
she gives me the shit eat and smile like, hey man, yeah,
look what I got. I got my sticks. Huh yeah,
that's right. I didn't say sticks, but I made sure
I say it now. I'm saying sticks. Did you hear
(08:51):
that sticks? When you walk into the breakroom at the
right exact moment, the scent of burnt coffee, and all
of a sudden your mind goes, oh shit, no way,
because that scent of burnt coffee means that pot is hot.
Any little dickhead can walk in there and think, oh,
I got to clean this up right now, put cold
water in that hot pot. Ka boom. Those moments when
(09:16):
you walk into a room when you know for a
fact that stupidity would have had injury.
Speaker 1 (09:22):
Please do not move. There's more CTCs right around the corner.
Hey want to thank you for coming back to CTCs.
Speaker 2 (09:31):
Transition Walk Day number three out of three. Had yesterday off.
I was supposed to go intertubing down the Katama River,
pulled out of it because of the the decision to
stop using dual action advil and because there's damage. And
I say that because that is the truth. It is
not a spoken broken tongue, but it's the truth. So
(09:54):
I had a fear, of real fear of being out
on that river with body aches and pains that are
so much bigger than cus. But what I didn't want
to do is coming to see us today with even
more pain. So I'm on this path. Yeah, it's a
spiritual path. It's walking forward. It's getting ready to locate
(10:15):
solutions for people that are wandering around through a grocery
store going ah, I don't know, help me. That was
a very weird way to start off the day. Somebody
in the parking lot the second I get out of
the car, Hey, my god, long time. No see Hey,
they're waving at me. So I reach out with a
wave and you know, and I'm sitting I'm going, wow,
(10:36):
I haven't seen you in such a long time. Well,
she wasn't waving to me. She was waving to a
guy in a different row. And so I must have
looked like a total buffoon to this woman, huge bus
and self checkout. I knew she was going to try
to run. I just knew it because she's been caught
two other times before. In fact, if you go back
and listen to old episodes of CTCs, the episodes she
(10:57):
actually stole right there in front of New Guys, Bill
and myself and so but so we were ready for
it to come through the door, and all of a sudden,
here she came. She had six bags in her arms,
and you can't touch her. But what you do is
you pull down on the bags four hundred nineteen dollars
and thirty seven cents of groceries. If we would have
not been prepared and on alert, of course, my next
(11:20):
job is I've got to put away four hundred nineteen
dollars worth of merchandise. She had the soap, she had
the toilet paper, she had the bath stuff. It was
clearly going to be exactly what we predicted when we
first saw in HPC, and so that's exactly what she did. Man.
She loaded up, but she didn't get out. It's proved
to be a very tough day. Today. We've got a
very upset customer with the meat department and he's trying
(11:42):
to buy a frozen octopus tentacle and I get it. Man,
heck man, it's fully cooked. You go home. You thought out,
you munched down on it, man, because I love eating octopus. Well,
he asked the butcher. He says, how much is this
five ninety nine? The butcher shouts out, goes up to
check out and self check out and is coming across
thirteen ninety nine. Now this guy is pissed off, and
so he lays it all out on me and I'm
(12:03):
sitting there go and I said, dude, I said, I
would love to give you to you for five ninety nine,
but we're not talking about just something normal. Finally, it
was time for dinner. My god, it took forever to
get up to six thirty PM. That's when I do
it every single night, and so tonight I needed to
do my probiotic and I needed to do my fatty food,
my fatty seafood. And so I was going to do
Alaskan pink salmon, and I was going to combine it
(12:27):
with sauer Kraus. I got this big jar of sauerkrawd.
I go walking outside the salmon what it was in,
cut through the bag, and the sour crowd goes crashing
to the ground, shatters everywhere. So the first fifteen minutes
of my dinner time was spent cleaning up glass and
sour kroud. Oh god, oh my god, how dare I
(12:51):
break a jar of sour krowd?
Speaker 1 (12:52):
I mean, that's like the number one love in my life.
It is my passion in life, sour crowd. In fact,
the T shirt I've got on now actually says sour
Kraut Enthusiast. Oh hell yeah, Well that's gonna do it
for another edition of CTCs. The ups and downs to twist,
the spins, the jars that bust, the people that lie
to you, the people that come in they want to
(13:13):
steal something in large quantities. Realizing look, you dumb butt,
come on, if you got that much stuff in your cart,
you're stealing it. Okay, we see you, do you not
see us?
Speaker 2 (13:24):
Enough?
Speaker 1 (13:24):
Said Hey, do me a favor. Make your own podcast.
It's so easy to do, Plus it creates amazing conversation.
Let us see the wizard behind your curtain. I'll see
you next week.