Ep.34, Do You Have a Health Relationship Coordinator? Jean Voss and Dr. Susan Maples

The podcast features Dr. Stacy Becker and guests Dr. Susan Maples and Jean Voss, discussing Jean's role as a health relationship coordinator (HRC) in patient facilitation. They talk about the challenges and opportunities in creating co-referral relationships with healthcare professionals who share their values. Jean's responsibilities include new patient intake, clinical record documentation, advocacy letters, managing supplements, and matching patients with the right healthcare providers.

The importance of taking time to connect with patients, asking open-ended questions, and empowering patients to find the right healthcare provider is emphasized. The conversation highlights the impact of attentive care on patients and the need for more autonomy in self-directed care. The podcast aims to inspire team members to consider creating a similar role in their practice and to empower patients in their healthcare journey. The discussion provides valuable insights for healthcare professionals looking to improve patient care and build collaborative relationships within the medical community.

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CHAPTERS: 
00:03 - Patient facilitation mastery 
10:00 - Connecting patients with professionals 
20:22 - Role of health relationship coordinator 
32:05 - Supporting all aspects of practice 
44:53 - Importance of patient conversations 
56:02 - Empowering patients and teams 



LEARNINGS:

What is Jean's role as a health relationship coordinator?
Jean's role as a health relationship coordinator involves new patient intake, managing patient experiences from start to finish, creating co-referral relationships with healthcare professionals, and matching patients with the right healthcare providers.

How does Jean connect patients with the right healthcare professionals?
Jean connects patients with the right healthcare professionals by aligning patients' personal journeys and preferences with the values and