Beyond the Drip: Examining CVS Health's Exit from the Infusion Market

Welcome to “Beyond the Drip,” where we dive into the fascinating world of Infusion Pharmacy, from Home Infusion to Ambulatory Infusion Centers. Expect topical conversations on the latest happenings in Infusion from industry leaders who will bring you the latest news, trends and innovations in the infusion industry, as well as expert insights and stories to keep you informed and inspired.       

In a pivotal episode of Beyond the Drip this Thanksgiving week, the hosts unpack the ripple effects of CVS Health's decision to exit the infusion market, a move that impacts nearly half a million patients and reshapes the industry. This conversation shines a light on the opportunities and challenges for small and mid-cap home infusion providers in a rapidly evolving landscape. With a focus on scaling complexities, the critical role of local dynamics and the importance of patient care, the episode explores how smaller, community-focused providers can step into the gaps left by larger players. The speakers also discuss key industry trends, including supply chain issues, the indispensable role of nursing and the need for advocacy to support small providers. As the healthcare landscape shifts, this episode offers valuable insights for infusion and pharmacy providers looking to navigate change and thrive in a service-oriented industry. Key takeaways include: 

• Success in the infusion market relies on understanding and leveraging local payer dynamics, regulations, and community engagement. 

• Scaling is often challenging in the infusion market due to local variations, requiring tailored approaches rather than one-size-fits-all solutions. 

• Community-focused providers can capitalize on the gaps left by larger players, using local knowledge and relationships to grow and expand. 

• Smaller providers face significant challenges securing necessary goods, highlighting the need for strategic planning. 

• Providers must align high-quality patient care with financial sustainability to succeed. 

• The infusion business thrives on personalized, high-touch service that prioritizes patient outcomes. 

To conclude, the discussion shifts to the future of home infusion care, addressing how local dynamics and personalized service can help smaller providers gain an edge. By focusing on their unique strengths, these organizations can adapt to industry changes and meet evolving patient needs.

Beyond the Drip Co-hosts:

Jon Love, VP of Pharmaceutical Services at Prochant  
Jon Love joined Prochant in 2020 and was previously director of sales for WellSky’s home care division and COO for Rock Pond Solutions, a software provider for home infusion, HME and specialty pharmacies.

Pamela McIntyre, founder and owner of Expert Infusion Nurse Consulting
With 40 years of experience in infusion nursing, Pam founded Expert Infusion Nurse Consulting to advance excellence in infusion and mentor other infusion professionals. Her certifications include CRNI, IgCN, OCN and VA-BC, and she has an immersive background in home infusion and ambulatory infusion in the fields of acute and chronic care, including oncology nursing. 

Brandon Carpenter, President of MedEdge Solutions
Brandon Carpenter is the owner and founder of MedEdge Solutions. With more than 12 years of experience in pharmacy solutions, process improvement and data analytics, Brandon takes an active role in each of our projects. Prior to forming MedEdge, Brandon was the Director of Products and Professional Services at Rock-Pond Solutions where he worked with over 250 pharmacies nationwide to solve