Beyond the Drip: The Talent Crisis in Infusion Pharmacy

Welcome to Beyond the Drip, where we dive into the fascinating world of Infusion Pharmacy, from Home Infusion to Ambulatory Infusion Centers. Expect topical conversations on the latest happenings in Infusion from industry leaders who will bring you the latest news, trends and innovations in the infusion industry, as well as expert insights and stories to keep you informed and inspired.        
In this episode, the hosts explore a topic that’s becoming impossible to ignore across the infusion therapy landscape: the escalating talent crisis. Host Jon Love noticed that, while many anticipated themes emerged at NHIA, one issue seemed to rise above the rest - finding and keeping skilled professionals in infusion pharmacy. 
This episode dives deep into the roots of the problem, examining the shrinking pipeline of pharmacy professionals, increasing burnout and the complexity of the infusion model that demands both clinical and technical excellence. From the unique challenges of revenue cycle management to the alarming decline in pharmacy school enrollment, the conversation is a wake-up call for infusion providers and a call to action. 
The discussion also highlights how organizations must balance human expertise with smart technology. While automation and AI can alleviate some of the burden, certain roles, especially clinical ones, simply cannot be replaced. The key, according to the hosts, lies in building intentional systems, investing in talent and preparing for a future where skilled infusion professionals are in short supply. 
Key Takeaways: 

• Infusion pharmacy roles require both clinical knowledge and operational expertise, highlighting the need for cross-trained professionals in a highly specialized field. 

• Limited exposure to infusion in pharmacy education, coupled with declining pharmacy school enrollment, is shrinking the pipeline of qualified professionals. 

• High burnout rates and increasing turnover among experienced staff are intensifying staffing challenges and compromising care delivery. 

• Understanding the unique revenue cycle demands of infusion—such as payer rules and drug billing—is essential for financial sustainability and growth. 

• Strategic use of automation can relieve staffing pressure, but success depends on integrating technology with expert oversight and structured workflows. 

The talent crisis isn’t going away anytime soon, but this episode of Beyond the Drip offers a roadmap for navigating it. Whether you’re a pharmacy leader, clinician or revenue cycle manager, the insights shared here can help you reframe the problem, refocus your strategy and reinvest in the people who power your infusion business. 


Hear the full conversation on Beyond the Drip to explore how leaders are tackling the infusion talent crisis and what steps you can take to build a stronger, more resilient team. Listen now and subscribe to stay informed on the innovations transforming infusion care. 

Beyond the Drip Co-hosts:

Paula Roth, VP of Pharmacy Services at Prochant
As Vice President of Pharmacy Operations at Prochant, Paula leads an expert team focused on enhancing the home-based care industry through innovative technology and streamlined processes. With more than 20 years of experience in revenue cycle management for alternate sites of care, Paula leverages technology and teams to ensure clients achieve or exceed their financial targets.

Jon Love, President & Chief Growth Officer at MedEdge Solutions  
Jon Love joins MedEdge with leadership experience in the infusion and specialty pharmacy industries. He has previously served in sales at WellSky, chief operating officer at Rock-Pond Solutions and senior VP of pharmacy services at Prochant.

Pamela McIntyre, founder and owner of Expert Infusion Nurse Consulting 
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