Delighted

Welcome to Delighted - the 10 episode podcast miniseries for online business owners who want to craft delightful experiences for their customers. Each episode explores customer experience through a different lens: Community, Play, Transparency, Support, Care, Accessibility, Design, Diversity, Inclusivity… Co-explore with hosts Stacy Coyle from Workplace Lemonade and Caitlin from Caitie Means Business as they dive into what an amazing customer experience could look like in your business.

Episodes

Episode 10 Takeaways with Caitlin and Stacy

November 3, 2023 • 10 mins

In this episode cohosts, Stacy Coyle of Workplace Lemonade and Caitlin of Caitie Means Busisness, revisit our favorite moments and get a refresher on key takeaways as we bid you ♪ adieu, farewell, auf wiedersehen, goodbye ♪

Download the Delighted Handbook on delightedpod.com

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Episode 9 Community With Sophie Bujold

November 1, 2023 • 25 mins

What is community? Why do we experience it in some contexts and not others? Explore community and connection in digital spaces - and how to cultivate it consciously.

In this episode we're joined by Founder & Chief Strategist @ Cliqueworthy, Sophie Bujold.

Download the Delighted Handbook on delightedpod.com

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Episode 8 Global Inclusivity with Danbee Shin

November 1, 2023 • 26 mins

Get ideas for collaborating across continents, including folks from around the globe – and learn “The Timezone Dance” from our very own Stacy.

In this episode we're joined by Web Design Mentor & Global Inclusion Specialist, Danbee Shin.

Download the Delighted Handbook on delightedpod.com

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Episode 7 Play With Alyea Sandovar

November 1, 2023 • 20 mins

Learn your play-style and brainstorm ideas to make your product or service more engaging – and more fun!

In this episode we're joined by Gamification & Play Consultant, Alyea Sandovar

Download the Delighted Handbook on delightedpod.com

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Episode 6 DEI And Allyship With Erica Courdae

October 25, 2023 • 26 mins

Reconsider your normal, dive into imperfect allyship, and start creating congruence between your business + values.

In this episode we're joined by Co-Founder Of Pause On The Play, Erica Courdae.

Download the Delighted Handbook on delightedpod.com

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Episode 5 Design With Hillary Presswood

October 25, 2023 • 21 mins

Today we're “cultivating the vibes” – and making sure those vibes continue post-purchase. Join us for the perils of generic copy, thoughtful gift boxes, love languages and more.

In this episode we're joined by Creative Director & Positioning Coach Hillary Presswood.

Download the Delighted Handbook on delightedpod.com

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Episode 4 Support And Care With Kelly Diels

October 25, 2023 • 27 mins

Step into your customer’s shoes - what do they want in moments of confusion or doubt? Start cultivating a culture of trust, both inside your biz and out in the world.

In this episode we're joined by Feminist Business Educator Kelly Diels.

Download the Delighted Handbook on delightedpod.com

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Episode 3 Accessibility With Katherine Lewis and Miriam Nabinger

October 18, 2023 • 22 mins

Get the scoop on accessibility widgets, bendy straws, and what life looks like when things aren’t accessible – and learn how to start removing barriers in your biz.

In this episode we're joined by Product Designer & Accessibility Consultant Miriam Nabinger and Accessibility Consultant & Inclusive Biz Strategist Katherine Lewis.

Download the Delighted Handbook on delightedpod.com

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Episode 2 Transparency with Samantha Pollack and Kelly Diels

October 18, 2023 • 24 mins

Break the “spell of scarcity” and support your clients in making conscious choices. Join us as we deconstruct our least favorite marketing & sales tactics – and learn a few better ones.

In this episode we're joined by Narrative Strategist & Coopywriter Samantha Pollack and Feminist Business Educator Kelly Diels.

Download the Delighted Handbook on delightedpod.com

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Delighted Episode 1 Being A Good Guide

October 18, 2023 • 7 mins

Meet your hosts, sample the episodes ahead, and learn how to be the Gandalf to your client’s Frodo – all while you prepare to embark on your own epic journey.

Download the Delighted Handbook on delightedpod.com

Mark as Played

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