Delighted

Delighted

Welcome to Delighted - the 10 episode podcast miniseries for online business owners who want to craft delightful experiences for their customers. Each episode explores customer experience through a different lens: Community, Play, Transparency, Support, Care, Accessibility, Design, Diversity, Inclusivity… Co-explore with hosts Stacy Coyle from Workplace Lemonade and Caitlin from Caitie Means Business as they dive into what an amazing customer experience could look like in your business.

Episodes

November 3, 2023 10 mins
In this episode cohosts, Stacy Coyle of Workplace Lemonade and Caitlin of Caitie Means Busisness, revisit our favorite moments and get a refresher on key takeaways as we bid you ♪ adieu, farewell, auf wiedersehen, goodbye ♪

Download the Delighted Handbook on delightedpod.com
Mark as Played
What is community? Why do we experience it in some contexts and not others? Explore community and connection in digital spaces - and how to cultivate it consciously.

In this episode we're joined by Founder & Chief Strategist @ Cliqueworthy, Sophie Bujold.

Download the Delighted Handbook on delightedpod.com
Mark as Played
Get ideas for collaborating across continents, including folks from around the globe – and learn “The Timezone Dance” from our very own Stacy.

In this episode we're joined by Web Design Mentor & Global Inclusion Specialist, Danbee Shin.

Download the Delighted Handbook on delightedpod.com
Mark as Played
November 1, 2023 20 mins
Learn your play-style and brainstorm ideas to make your product or service more engaging – and more fun!

In this episode we're joined by Gamification & Play Consultant, Alyea Sandovar

Download the Delighted Handbook on delightedpod.com
Mark as Played
Reconsider your normal, dive into imperfect allyship, and start creating congruence between your business + values.

In this episode we're joined by Co-Founder Of Pause On The Play, Erica Courdae.

Download the Delighted Handbook on delightedpod.com
Mark as Played
October 25, 2023 21 mins
Today we're “cultivating the vibes” – and making sure those vibes continue post-purchase. Join us for the perils of generic copy, thoughtful gift boxes, love languages and more.

In this episode we're joined by Creative Director & Positioning Coach Hillary Presswood.

Download the Delighted Handbook on delightedpod.com
Mark as Played
Step into your customer’s shoes - what do they want in moments of confusion or doubt? Start cultivating a culture of trust, both inside your biz and out in the world.

In this episode we're joined by Feminist Business Educator Kelly Diels.

Download the Delighted Handbook on delightedpod.com
Mark as Played
Get the scoop on accessibility widgets, bendy straws, and what life looks like when things aren’t accessible – and learn how to start removing barriers in your biz.

In this episode we're joined by Product Designer & Accessibility Consultant Miriam Nabinger and Accessibility Consultant & Inclusive Biz Strategist Katherine Lewis.

Download the Delighted Handbook on delightedpod.com
Mark as Played
Break the “spell of scarcity” and support your clients in making conscious choices. Join us as we deconstruct our least favorite marketing & sales tactics – and learn a few better ones.

In this episode we're joined by Narrative Strategist & Coopywriter Samantha Pollack and Feminist Business Educator Kelly Diels.

Download the Delighted Handbook on delightedpod.com
Mark as Played
October 18, 2023 7 mins
Meet your hosts, sample the episodes ahead, and learn how to be the Gandalf to your client’s Frodo – all while you prepare to embark on your own epic journey.

Download the Delighted Handbook on delightedpod.com
Mark as Played

Popular Podcasts

    Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations.

    Stuff You Should Know

    If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.

    The Nikki Glaser Podcast

    Every week comedian and infamous roaster Nikki Glaser provides a fun, fast-paced, and brutally honest look into current pop-culture and her own personal life.

    White Devil

    Shootings are not unusual in Belize. Shootings of cops are. When a wealthy woman – part of one of the most powerful families in Belize – is found on a pier late at night, next to a body, it becomes the country’s biggest news story in a generation. New episodes every Monday!

    Start Here

    A straightforward look at the day's top news in 20 minutes. Powered by ABC News. Hosted by Brad Mielke.

Advertise With Us
Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2024 iHeartMedia, Inc.