AI Year in Review: Breakthroughs in CX, Ethics, And Creativity

To close-out a truly remarkable year in AI, and looking ahead to next year, our hosts, Ruth Zive and Joe Bradley reflect on the year’s most pressing questions and exciting breakthroughs in the space. They highlight how customers, employees, and brands have benefited, as well as their predictions around the ongoing impact on businesses going forward.

Join us as Ruth and Joe discuss:

• The profound impact of AI on customer service, from augmenting human activities to the economic considerations surrounding big language models vs. smaller, data-trained models for decision-making
• The evolution of ethics in AI development — and the persistent challenges in creating and working within guardrails
• The potential emergence of diverse AI systems for various applications — and the role of open source in shaping the industry's future