With over 20 years of leadership experience at Frost, Laura shares how her work with AI and automation is empowering agents to work smarter, go deeper with customers, and provide the outstanding human-to-human support Frost is known for. Recorded on the ground at the world’s leading financial conference, this episode explores how AI simplifies tasks so agents can navigate high-pressure situations with ease. Laura also discusses her work with LivePerson, the importance of committing to responsible AI, and emphasizing customer experience over efficiency.
Join us as we discuss:
- Frost Bank’s responsible approach to AI that aligns with its organizational goals and vision for customer service.
- How LivePerson AI empowers agents to turn negative situations into positive experiences.
- The importance of governance and leadership alignment for successful, ethical AI deployment.
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