#209 Steve Morrell of Contact Babel - what should we be focusing on? - Get Out of Wrap - Contact Centre Chat

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#209 Steve Morrell of Contact Babel - what should we be focusing on?

December 5, 2024 • 49 mins

Steve Morrell of Contact babel has been conducting research in our industry for 23 years.

This week he came on get Out of Wrap TV to share some key area's we as contact centre professionals should be focused on.

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.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}#209 Steve Morrell of Contact Babel - what should we be focusing on?