#210 - Dan Cohen of Nespresso and a leap into the unknown

🚀 From Contact Centres to Supply Chains: Embracing Change with Dan Cohen! 🚀

Ever wondered what it takes to leap from leading a contact centre to managing a global supply chain? In this episode of Get Out of Wrap, Martin speaks with Dan Cohen, the dynamic leader who transitioned from Nespresso’s award-winning contact centre operations to overseeing their logistics. 🌍📦

Why should you listen?

• Leadership beyond expertise: Dan shares how being “authentically vulnerable” as a leader helped him succeed in a completely new field.
• Lessons from contact centres: Discover how the customer-centric skills honed in contact centres can transform other business areas.
• Embracing change and growth: Dan’s philosophy of “feel the fear and dive in” will inspire you to take risks and embrace challenges in your own career.

Whether you're in a contact centre or dreaming of your next big step, Dan’s journey proves that with the right mindset, anything is possible.

💡 Tune in for leadership lessons, career inspiration, and a fresh perspective on what it means to lead! 💡

#Leadership #CareerGrowth #ChangeManagement #ContactCentre #SupplyChain #Teamwork