#217 - Get Out of Wrap TV - why are customer satisfaction scores still low ?

In this episode of Get Out of Wrap TV, Martin Teasdale dives into a critical conversation about the state of customer satisfaction in today's contact centres.

With cutting-edge technology and more CX experts than ever, why aren’t satisfaction levels rising?

The discussion sparks insightful comments from industry professionals, highlighting the balance between tech and people, the need for real customer and employee voices at the decision-making table, and how businesses should prioritise customer experience over cost-cutting.

Beyond the serious topics, the episode also brings a sense of community, with engaging conversations about daily happiness, industry events, and even some fun chatter about Get Out of Wrap merchandise! If you want to be part of a dynamic, thought-provoking, and entertaining discussion on the future of customer experience, this episode is a must-watch.