#219 Clare Muscutt of Women in CX

With International Women’s Day around the corner, who better to join me on Get Out of Wrap than the incredible Clare Muscutt, founder of Women in CX?

We had a powerful conversation about:
💡 Her journey from frontline service to leading CX innovation in top brands.
💡 The broken rung—why women make up 70% of frontline CX roles but only 30% of leadership.
💡 The real barriers—structural inequality, cultural bias, and representation gaps—and how we can address them.
💡 The role of community in lifting women up and creating real change.

Clare’s mission isn’t just about CX—it’s about making business more human, and Women in CX is leading that movement.

So here’s the challenge for all of us—how can we be better allies and actively support the rise of women in leadership?