The resilience of Ukraine's contact centre industry is nothing short of extraordinary. In the latest episode of Get Out of Wrap, I had the privilege of speaking with Iryna Velychko and Bogdan Koshevoy, who shared the realities of running contact centres in a war zone.
Despite missile attacks, power outages, and unimaginable challenges, these professionals continue working—supporting their country and clients worldwide. They have adapted with backup power, shelters, and an unwavering commitment to keep business moving forward. Their spirit is humbling.
But they need our support. Here’s how we can help: ✅ Raise Awareness – Share the truth about what’s happening in Ukraine’s contact centres. ✅ Consider Outsourcing to Ukraine – Ukrainian contact centres remain highly skilled, multilingual, and resilient. ✅ Support Training & Development – UK trainers can make a real impact by working with Ukrainian teams.
It’s not enough to say we stand with Ukraine—we must take action. Connect with Iryna and Bogdan to explore real ways to help.
Slava Ukraini! 🇺🇦
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