In this heartfelt solo episode of Get Out of Wrap, host Martin Teasdale shares the full story behind The Team Leader Community™ , how it started, why it matters, and what makes it such a powerful space for contact centre team leaders.
Expect personal reflections, real talk about the highs and lows of becoming a team leader, and a deep dive into how the community now supports over 600 members from across the globe.
You'll hear:
The origin story (including Martin’s “magic weekend”)
The vision behind the community
What spaces exist and how members use them
How team leaders are supported with coaching, resources, and peer-to-peer help
Why this is a movement, not just a membership
Big wins from the Next CX Summit, and what’s next
This isn’t just a podcast. It’s a rallying call for better support for the people who drive customer experience every day ...the team leaders.
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