March 20, 2023 • 4 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about Dealing With Emotions On The Job.
Being friends with your employees is great, letting them know they can talk to you at any time is very important, but what is also very important is that you're the boss. You are running a business, this is your livelihood; you have to be professional.
With any independent operation and different personalities, this can be really difficult.
Continue watching, reading or listening, and I'll share techniques to deal with different personalities …
https://keystonehpd.com/dealing-with-emotions-on-the-job-innsider-tips-047
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success
To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups
That’s today's INNsider tips.
Until next time, have a fun day.
In today’s INNsider Tip, I will talk about Dealing With Emotions On The Job.
Being friends with your employees is great, letting them know they can talk to you at any time is very important, but what is also very important is that you're the boss. You are running a business, this is your livelihood; you have to be professional.
With any independent operation and different personalities, this can be really difficult.
Continue watching, reading or listening, and I'll share techniques to deal with different personalities …
https://keystonehpd.com/dealing-with-emotions-on-the-job-innsider-tips-047
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success
To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups
That’s today's INNsider tips.
Until next time, have a fun day.
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:11):
Welcome to Insider Tips. In today'sInsider Tip, I will talk about emotions
on the job. How do Iopen a hotel resort in bed and breakfast
or vacation rental? Or how doI grow my hotel resort in bed and
breakfast or vacation rental business? Orwhat changes do I have to make at
(00:36):
my property post COVID nineteen. Ifyou have ever asked yourself any of these
questions, I'll be happy to answer. But before I do, let me
ask you a couple of questions.Does the idea of being your own boss
in the hospitality property industry sound appealing? Is the thought of sharing your corner
of the world with guests intriguing?Have you ever thought of opening or growing
(01:00):
a hotel resort in bed and breakfastor vacation rental but are not sure where
to start? Are you worried aboutwhether guests will return and keep returning to
your property after COVID? If you'veanswered yes to any of these questions,
this course is for you. Thiscourse is designed to get you started and
(01:21):
grow your business as a hospitality propertyowner or manager with more than just quick,
fixed tactics, but instead help youdevelop successful long term operation methods.
I will cover Series one Hospitality propertyOrganizational Structure, Series number two, Steps
to hiring exceptional hospitality property staff,Series three, Marketing Strategy for Hospitality Properties.
(01:49):
Series four. Guest expectations in thehospitality property industry. Do you want
to take your hospitality property to thenext level? Don't hesitate sign up now.
Being friends with your employees is great. Letting them know they can talk
to you anytime is very important.But what is also important is that you
(02:14):
are the boss. You're running abusiness. This is your livelihood. You
have to be professional with any independentbusiness and different personalities. This can be
really difficult. If an employee isnot happy and starts making negative conversations personal,
(02:36):
there's a good chance you're going tostart feeling irritated. This is the
time to stop, to step back, calm down, don't be emotional,
but instead be professional when responding.Don't make it personal. Ask your employee
to present their case in a clear, precise way, and you listen.
(02:58):
Don't say anything until they are finished. When they are finished, repeat their
concerns to make sure it's clear.If they start to interrupt you, then
you can say, oh, I'msorry, I thought you were finished,
and then don't say anything. Itis very difficult to argue if only one
person is talking. Once the problemis clear, offer solution if you have
(03:22):
one. If not, ask themwhat they would suggest if you remain calm
and professional. Most of the time, if you remain calm and professional,
most problems will quickly find a solution. I had mentioned when listening to a
complaint or a discussion, it isimportant for you to listen. Listening sometimes
(03:42):
is not that easy, and tobe a good listener takes practice. So
how can you improve? Challenge yourselfwhenever you're listening to a conversation. Pretend
there's a test at the end,and you will have to list the three
most important items that conversation. It'snot as easy as you think, but
(04:03):
with practice and a little time,it'll soon become second nature. Another way
to know what you're heard is torepeat what the person said. This is
good for both the memory and clarification. And that's it for today's Insider Tips.
Subscribe if you haven't done so yet, and join one of our groups.
(04:24):
Find the one that best serves yourneeds. You can subscribe at Keystone
HPD dot com, slash Insider,hyphen tips and to find your best group
option, visit Keystone, HPD dotcom slash private hyphen groups. Well that's
(04:45):
it for today's tip. Until nexttime, have a fun day
Welcome to Insider Tips. In today'sInsider Tip, I will talk about emotions
on the job. How do Iopen a hotel resort in bed and breakfast
or vacation rental? Or how doI grow my hotel resort in bed and
breakfast or vacation rental business? Orwhat changes do I have to make at
(00:36):
my property post COVID nineteen. Ifyou have ever asked yourself any of these
questions, I'll be happy to answer. But before I do, let me
ask you a couple of questions.Does the idea of being your own boss
in the hospitality property industry sound appealing? Is the thought of sharing your corner
of the world with guests intriguing?Have you ever thought of opening or growing
(01:00):
a hotel resort in bed and breakfastor vacation rental but are not sure where
to start? Are you worried aboutwhether guests will return and keep returning to
your property after COVID? If you'veanswered yes to any of these questions,
this course is for you. Thiscourse is designed to get you started and
(01:21):
grow your business as a hospitality propertyowner or manager with more than just quick,
fixed tactics, but instead help youdevelop successful long term operation methods.
I will cover Series one Hospitality propertyOrganizational Structure, Series number two, Steps
to hiring exceptional hospitality property staff,Series three, Marketing Strategy for Hospitality Properties.
(01:49):
Series four. Guest expectations in thehospitality property industry. Do you want
to take your hospitality property to thenext level? Don't hesitate sign up now.
Being friends with your employees is great. Letting them know they can talk
to you anytime is very important.But what is also important is that you
(02:14):
are the boss. You're running abusiness. This is your livelihood. You
have to be professional with any independentbusiness and different personalities. This can be
really difficult. If an employee isnot happy and starts making negative conversations personal,
(02:36):
there's a good chance you're going tostart feeling irritated. This is the
time to stop, to step back, calm down, don't be emotional,
but instead be professional when responding.Don't make it personal. Ask your employee
to present their case in a clear, precise way, and you listen.
(02:58):
Don't say anything until they are finished. When they are finished, repeat their
concerns to make sure it's clear.If they start to interrupt you, then
you can say, oh, I'msorry, I thought you were finished,
and then don't say anything. Itis very difficult to argue if only one
person is talking. Once the problemis clear, offer solution if you have
(03:22):
one. If not, ask themwhat they would suggest if you remain calm
and professional. Most of the time, if you remain calm and professional,
most problems will quickly find a solution. I had mentioned when listening to a
complaint or a discussion, it isimportant for you to listen. Listening sometimes
(03:42):
is not that easy, and tobe a good listener takes practice. So
how can you improve? Challenge yourselfwhenever you're listening to a conversation. Pretend
there's a test at the end,and you will have to list the three
most important items that conversation. It'snot as easy as you think, but
(04:03):
with practice and a little time,it'll soon become second nature. Another way
to know what you're heard is torepeat what the person said. This is
good for both the memory and clarification. And that's it for today's Insider Tips.
Subscribe if you haven't done so yet, and join one of our groups.
(04:24):
Find the one that best serves yourneeds. You can subscribe at Keystone
HPD dot com, slash Insider,hyphen tips and to find your best group
option, visit Keystone, HPD dotcom slash private hyphen groups. Well that's
(04:45):
it for today's tip. Until nexttime, have a fun day
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