How to Empathize with Your Guests | INNsider Tips-052

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Empathize with Your Guests.

A great hospitality property employee is one who has the ability to be compassionate.
To empathize with your guests.

Continue watching, reading or listening, and I'll, and I'll share tips you can use to empathize with your guests …
https://keystonehpd.com/how-to-empathize-with-your-guests-innsider-tips-052

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That’s today's INNsider tips.

Until next time, have a fun day.

Episode Transcript

(00:11):
Welcome to Insider Tips. In today'sInsider Tip, I would like to talk
about how to ampathize with your guests. How do I open a hotel resort
in bed and breakfast or vacation rental? Or how do I grow my hotel
resort in bed and breakfast or vacationrental business? Or what changes do I

(00:34):
have to make at my property postCOVID nineteen. If you have ever asked
yourself any of these questions, I'llbe happy to answer. But before I
do, let me ask you acouple of questions. Does the idea of
being your own boss in the hospitalityproperty industry sound appealing? Is the thought
of sharing your corner of the worldwith guests intriguing? Have you ever thought

(00:57):
of opening or growing a hote tellresort in bed and breakfast or vocation rental
but are not sure where to start? Are you worried about whether guests will
return and keep returning to your propertyafter COVID? If you've answered yes to
any of these questions, this courseis for you. This course is designed

(01:19):
to get you started and grow yourbusiness as a hospitality property owner or manager
with more than just quick fixed tactics, but instead help you develop successful long
term operation methods. I will coverSeries one Hospitality property Organizational Structure, Series
number two Steps to hiring exceptional hospitalityproperty staff. Series three. Marketing Strategy

(01:45):
for hospitality Properties. Series four.Guest expectations in the hospitality property industry.
Do you want to take your hospitalityproperty to the next level? Don't hesitate,
sign up now. A great hospitalityproperty employee has the ability to be

(02:07):
compassionate, to empathize with guests,to make a guest feel that you're on
their side. What other traits andskills are necessary for hospitality property employees if
you want to offer consistent and greatcustomer service. One patience to remain calm,

(02:30):
quiet, even tempered, and diligentwhen confronted with what could be considered
a stressful situation. Two attentiveness.The ability to listen is crucial for providing
great customer service, and by listening, I mean to the actual words and

(02:50):
watch the body language. Three clearcommunication skills for those of you who love
to talk and talk and talk poorfor those of you that mumble. This
is extremely important. Four. Knowledgeof the product. Make sure all your
employees know all about your property andany services you may offer. Five able

(03:17):
to use positive language. Language isa very important part of influence, and
guests create an opinion on you andyour property based on the language you use.
Six Acting skills. This is askill that every great hospitality property employee
need. There are going to bethose people you come across that are not

(03:39):
happy with anything you do for them. Here you have to fake it.
That's it for today's insider tip,but they haven't done so yet. Make
sure you subscribe so you don't missfuture insider tips and join one of our
groups, the one that best servesyour needs. You can subscribe at Keystone

(03:59):
HPD dot com slash Insider hyphen Tips, and to find your best group option,
visit Keystone HPD dot com slash Privatehyphen Groups. Well, that's it
for today's tip. Until next time, have a funday.