How to Get Guests to Tell You Their Complaints | INNsider Tips-057

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In today’s INNsider Tip, I will talk about How to Get Guests to Tell You Their Complaints.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
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Episode Transcript

(00:11):
Welcome to Insider Tips and today's insiderTips. I will talk about how to
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these successful hospitality property business This isa restaurant, but the same applies to

(01:38):
hotels, resorts, hands and bedand breakfasts. Most people are not comfortable
with the idea of being confrontational andwould rather leave a property not saying anything
and just not returning. So howcan you get a customer I guess who
is not happy about something tell youWell. Are a couple of ways I've
seen work. You can have aspecific email address on the bill, on

(02:04):
the evaluation form in the in roompackage for complaints, for example complaints at
my property dot com. I've alsoseen the same with a specific phone number
a complaint hotline. The best wayis to have employees who can read guests.
This is done with proper training.If a guest is in front of

(02:25):
you, With training and practice,you can tell if a guest is unhappy
by listening to their voice, watchingtheir facial features or body language. If
the guest is on the phone,listen to the tone of their voice.
If you have the opportunity to beproactive and by asking the right questions,

(02:46):
the guests might tell you their concerns. That's it for today's tip. We
haven't done so yet. Subscribe,make sure you get all the future Insider
tips and join one of our groups. Find the best one for you.
You can subscribe at Keystone hpd dotcom slash Insider hyphen Tips, and to

(03:08):
find your best group option, visitKeystone HPD dot com slash Private hyphen Groups.
Well that's it for today's tip.Until next time, have a funday