Is Your Customer Service Working | INNsider Tips-051

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Is Your Customer Service Working.

Is there a way to tell if your customer service is working?

Continue watching, reading or listening, and I'll and I'll explain …
https://keystonehpd.com/is-your-customer-service-working-innsider-tips-051

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That’s today's INNsider tips.

Until next time, have a fun day.

Episode Transcript

(00:11):
Welcome to Insider Tips. In today'sInsider Tips, I will be talking about
if your customer service is working,how do I open a hotel resort in
bed and breakfast or vacation rental?Or how do I grow my hotel resort
in bed and breakfast or vacation rentalbusiness? Or what changes do I have

(00:35):
to make at my property post COVIDnineteen. If you have ever asked yourself
any of these questions, I'll behappy to answer. But before I do,
let me ask you a couple ofquestions. Does the idea of being
your own boss in the hospitality propertyindustry sound appealing? Is the thought of
sharing your corner of the world withguests intriguing? Have you ever thought of

(00:58):
opening or grow a hotel resort inbed and breakfast or vocation rental but are
not sure where to start? Areyou worried about whether guests will return and
keep returning to your property after COVID? If you've answered yes to any of
these questions, this course is foryou. This course is designed to get

(01:19):
you started and grow your business asa hospitality property owner or manager with more
than just quick fixed tactics, butinstead help you develop successful long term operation
methods. I will cover Series oneHospitality property Organizational Structure, Series number two,

(01:40):
Steps to hiring exceptional hospitality property staff, Series three, Marketing Strategy for
Hospitality Properties. Series four. Guestexpectations in the hospitality property industry. Do
you want to take your hospitality propertyto the next level? Don't hesitate sign
now. Does it seem that you'vehad more than your fair share of complaints

(02:07):
recently? Do your employees feel dejectedand this is having an effect on your
guests. You're getting the initial business, but the reviews aren't great, and
you're getting very little repeat business.No one is booking, even though you're
offering some real enticing incentives. Ifany of these are happening to you on
an ongoing basis, then it's timeto step back and review your customer service

(02:31):
policy. That's it for today's tip. If you haven't done so, make
sure you've subscribed so you don't missfuture insider tips and join one of our
groups that best serves your needs.You can subscribe at Keystone HPD dot com
slash Insider Hyphened Tips, and tofind your best group option, visit Keystone

(02:55):
HPD dot com slash Private groups.Well, that's it for today's tip.
Until next time, have a funday.