More Ways to Empathize with Your Guests | INNsider Tips-053

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about More Ways to Empathize with Your Guests.

In the last INNside Tips episode #52, I shared six ways to empathize with your guests.

Continue watching, reading or listening, and I'll give you seven more ways you can use to empathize with your guests …
https://keystonehpd.com/more-ways-to-empathize-with-your-guests-innsider-tips-053

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That’s today's INNside tips.

Until next time, have a fun day.

Episode Transcript

(00:11):
I'll come then Insider Tips. Intoday's Insider tip, I'm going to talk
about more ways to empathize with yourguests. How do I open a hotel
resort in bed and breakfast or vacationrental? Or how do I grow my
hotel resort in bed and breakfast orvacation rental business? Or what changes do

(00:35):
I have to make at my propertypost COVID nineteen. If you have ever
asked yourself any of these questions,I'll be happy to answer. But before
I do, let me ask youa couple of questions. Does the idea
of being your own boss in thehospitality property industry sound appealing? Is the
thought of sharing your corner of theworld with guests intriguing? Have you ever

(00:58):
thought of opening or growing a hotelresort in bed and breakfast or vacation rental
but are not sure where to start? Are you worried about whether guests will
return and keep returning to your propertyafter COVID? If you've answered yes to
any of these questions, this courseis for you. This course is designed

(01:19):
to get you started and grow yourbusiness as a hospitality property owner or manager
with more than just quick fixed tactics, but instead help you develop successful long
term operation methods. I will coverseries one Hospitality property Organizational Structure, Series

(01:40):
number two Steps to hiring exceptional hospitalityproperty staff, Series three, Marketing Strategy
for Hospitality Properties. Series four.Guest expectations in the hospitality property industry.
Do you want to take your hospitalityproperty to the next level? Don't hesitate?
Line up now. In the lastInsider Tips episode number fifty two,

(02:08):
I shared with you six ways youcan empathize with your guests. In this
episode, I'm going to give youseven more One time management skills. If
you're dealing with two situations at thesame time, or a situation where you
don't know the answer, find theright person to help you. Two ability

(02:34):
to read customers. You won't alwaysbe able to see customers face to face,
and in some instances not even heartheir voice. Look and listen for
subtle clues about their current mood,patience level, and personality. Three A
calming presence. This is the abilityto stay calm and even influence others when

(02:59):
things get a little hectic. Fourability to handle surprises. In these situations,
it's best for you or your employeeto be able to think on your
feet, but it's even better tocreate guidelines for these type of situations.
Five persuasion skills. If your propertyoffers additional products or services, being able

(03:23):
to upsell is a skill that canbe beneficial to both your employees and your
property. Six resolve a great workethic and the willingness to do what needs
to be done is a key skillwhen providing the kind of service that people
will talk about. And seven willingnessto learn. This is probably the most

(03:50):
general skill on the list, butit's still necessary. If you're following any
of the guidelines that have shared withyou here, this is probably a skill
already have. That's it for today'sepisode of insider Tips. If you haven't
done so, subscribe so you don'tmiss any and make sure you join one

(04:12):
of our groups, the best onethat serves your needs. You can subscribe
at Keystone HPD dot com slash Insiderhyphen Tips, and to find your best
group option, visit Keystone HPD dotcom slash Private hyphen Groups. Well,
that's it for today's tip. Untilnext time, have a fun day