More Ways to Surprise Guests | INNsider Tips-055

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about More Ways to Surprise Guests.

In the last INNsider Tips episode #54, I talked about ways to surprise guests.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/more-ways-to-surprise-guests-innsider-tips-055

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That’s today's INNsider tips.

Until next time, have a fun day.

Episode Transcript

(00:11):
Welcome to Inside and Tips and today'stip, I'm going to talk about more
ways to surprise your guests. Attentionall current and aspiring hotel, resort,
in, bed and breakfast and holidayrental owners and managers. Are you ready
to take your hospitality property business tothe next level? Look no further.

(00:33):
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(00:54):
staff training. Whether you are aseasoned professional or just starting out, this
is perfect for anyone looking to growtheir business and enhance their skills. You
will learn how to create a memorableguest experience and keep your guests coming back
for more. And the best partfor the month of May, you can't
save fifty percent on all art courses. That's right, fifty percent off,

(01:19):
but you have to act fast.This offer won't last forever. What are
you waiting for? Enroll today andstart reaping the benefits of these successful hospitality
property business. In the last InsiderTips episode fifty four, I talked about
ways to surprise your guests. Thefollowing are other ideas. We've seen handwritten

(01:42):
notes on a pillow saying have sweetdreams or have a pleasant sleep. Take
on puzzles of the property, leftin rooms of families with children. One
property I stayed, I was soproud of their cleanliness record that they challenged
us to find dirt. Under thebed was a little card that said yes
we clean here and for finding thecard, come to the front desk for

(02:07):
a free specialty coffee. I wastraveling with a group in Newfouland and Labrador,
Canada, and when we checked in, the front desk employee offered us
each a small plate of a localfish specialty cod cheeks and tongues. This
is probably something I would not havechosen from their local menu, but they

(02:27):
were delicious. This happened twenty yearsago and still a great memory. After
a week of being on the roadin Ireland, my wife and I checked
into a bed and breakfast in Galway. We had laundry to be done and
we asked the owner for the closestlaundry match so we could do our wash.
She said, you'll do no suchthing. She took our wash and

(02:51):
told us to go enjoy the sights. When we got back, our wash
was done and neatly folded in ourroom. These were little extras that would
not have been missed if not done, But since I've become memories and stories
we've shared. If at all possible, when the guests check out, don't
let them leave empty hand it.These items should not be expensive, but

(03:13):
tangible, such as a coffee mugand cover with the property logo with coffee
in it, A re usable waterbottle with the property logo, A small
book with the history of your propertyand the region your house, specialty or
local recipe, pete canister with yourlogo, A small picture frame of your

(03:36):
property or the region something the regionis known for, chocolate, jams,
fruit. The ideas are endless.Remember your goal is to stand out from
your competitors. Well that's it fortoday's insider tip. Make sure you subscribe
you don't want to miss any futureinsider tips, and join one of our
groups. Find the best one foryou. You can subscribe that Keystone HPD

(04:02):
dot com slash Insider hyphen Tips,and to find your best group option,
visit Keystone HPD dot com slash Privatehyphen groups. Well, that's it for
today's tip. Until next time,have a funday