The Mechanics of Upselling | INNsider Tips-064

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In today’s INNsider Tip, I will talk about The Mechanics of Upselling.

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Episode Transcript

(00:11):
Hey, Hello, and welcome totoday's Insider Tips. In today's Insider Tips,
I am going to talk about themechanics of upselling. Attention all current
and aspiring hotel, resort, in, bed and breakfast and holiday rental owners
and managers. Are you ready totake your hospitality property business to the next

(00:34):
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Successfully Online course is here to helpyou succeed. This course is packed with
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(00:54):
customer service to financial management and stafftraining. Whether you are a seasoned professional
or just starting out, this courseis perfect for anyone looking to grow their
business and enhance their skills. Youwill learn how to create a memorable guest
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(01:15):
Enroll today and start reaping the benefitsof these successful hospitality property business What
are the mechanics of upselling? Youneed the right questions to identify your guests
wants. You need to know howto listen to your guests preferences or requests,
how to answer and make suggestions orgive options that meets your guests needs.

(01:42):
You need to know how to describethe products, services, or options.
Here's more food for thought. It'snot only your front desk employees or
reservations that can up sell. Yourhousekeepers, wait staff, maintenance personnel might
have an opportunity to men your products, services or options in passing. Let

(02:02):
all employees try or experience what youhave to offer. The more they know
about what you have to offer andbe able to share their experiences will add
value to the offer and easier toupsell. I highly recommend you create a
script with all the details and giveit to your employees, but let them

(02:22):
develop their own pitch. If itsounds more natural, it'll sound more genuine.
Everyone should practice their pitches on eachother. Practice makes perfect. You
want to be able to read yourguests. If a couple are getting away
for a weekend, you could offerthem a couple spa package or a candlelight

(02:43):
dinner. If it's a family,you could offer them a family package to
the zoo or passes to a localswimming pool. You could set these kind
of opportunities up by cross promoting withother businesses. If your business includes group
travel, have your salesperson, offerbaggett service or a group dinner. Are

(03:05):
you getting the idea? Well that'sit for today's insider tip. If you
haven't subscribed yet, make sure youdo so so you don't miss future insider
tips. And if you haven't joinedone of our groups, check them out
and pick the best one for you. You can subscribe at Keystone HPD dot
com slash Insider hyphen Tips and tofind your best group option, visit Keystone

(03:31):
HPD dot com slash Private hyphen Groups. Well that's it for today's tip.
Until next time, have a funday.