Ways to Surprise Your Guests | INNsider Tips-054

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In today’s INNsider Tip, I will talk about Ways to Surprise Your Guests.

Continue watching, reading or listening, and I'll, and I'll share ways to surprise your guests …
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Episode Transcript

(00:11):
We welcome to Insider Tips. Intoday's Insider Tips, I'm going to talk
about ways to surprise your guests.Attention all current and aspiring hotel, resort,
in, bed and breakfast and holidayrental owners and managers. Are you
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(00:35):
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(00:55):
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(01:21):
But you have to act fast.This offer won't last forever. What
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hospitality property business Something that I've noticedover the years, it's the little things
that most people remember. One wayto surprise your guests is by doing a

(01:42):
little research. When taking a reservation, either online or over the phone,
you should have a question or aspace for special occasions. For example,
if you're taking the reservation ends forthe weekend, you could say weekends here
are wonderful, great for special getaways. This is a leading sentence, and

(02:02):
the guest might give you the reasonfor their booking. If the guest mentions
the bookings for a wedding, anniversaryor a birthday, you can leave a
box of chocolate so who or somethingsimilar in the room the day they arrive.
This question or once similar should bepart of a standard script when taking
reservations, but made to sound likepart of the conversation. Well that's it

(02:24):
for today's tip. If you haven'tdone so, subscribe so you don't miss
any future insider tips and join oneof our groups, the best one for
you. You can subscribe at KeystoneHPD dot com slash Insider Hyphen Tips,
and to find your best group option, visit Keystone HPD dot com slash Private

(02:49):
hyphen Groups. Well that's it fortoday's tip. Until next time, have
a fun day,