Inside Housing Management Podcast
The Inside Housing Management Podcast is a production of Inside Housing Management, the comprehensive information source for professionals working in UK social housing management. Listen to find out more about the key issues affecting staff working on the frontline of social housing.
Episodes
July 28, 2026 • 23 mins
In this episode of the Inside Housing Management Podcast, Anna Highfield, editor of Inside Housing Management, and Katharine Swindells, features editor at Inside Housing, discuss the problem of overheating homes, and what housing association A2Dominion has been doing to support residents during the recent hot weather.We also speak to Ellie Brown, news reporter at Inside Housing, about a landmark judgme...
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July 14, 2026 • 34 mins
Hosts Anna Highfield and Katharine Swindells discuss the winners of the Inside Housing Management 30 initiative.
We also speak to Martin Hilditch, editor of our sister publication Inside Housing, to hear his top takeaways from the Local Government Association (LGA) annual conference, which took place from 7-9 July. During the interview, Mr Hilditch gave us a live demonstration of an AI chatbot that was showcased at the ...
We also speak to Martin Hilditch, editor of our sister publication Inside Housing, to hear his top takeaways from the Local Government Association (LGA) annual conference, which took place from 7-9 July. During the interview, Mr Hilditch gave us a live demonstration of an AI chatbot that was showcased at the ...
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June 16, 2026 • 35 mins
Anna Highfield and Katharine Swindells discuss the incoming Social Tenant Access to Information Requirements (STAIRs) and whether the sector is ready for the change.
We hear from Ben Pumphrey, partner and data governance specialist at law firm Anthony Collins, and Sue Ramsden, policy leader at the National Housing Federation, about how landlords should be preparing for STAIRs – and where things might go wrong in ...
We hear from Ben Pumphrey, partner and data governance specialist at law firm Anthony Collins, and Sue Ramsden, policy leader at the National Housing Federation, about how landlords should be preparing for STAIRs – and where things might go wrong in ...
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June 2, 2026 • 36 mins
Katharine Swindells and James Riding discuss the sector’s changing approach to resident engagement and whether it’s working.
We hear from Nic Bliss, director of the Stop Social Housing Stigma campaign, about the campaign’s latest survey and what it tells us about resident engagement in 2026.
We also speak to Cynthia Knight, scheme manager at Midlands-based housing association Stonewater, about an inn...
We hear from Nic Bliss, director of the Stop Social Housing Stigma campaign, about the campaign’s latest survey and what it tells us about resident engagement in 2026.
We also speak to Cynthia Knight, scheme manager at Midlands-based housing association Stonewater, about an inn...
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May 19, 2026 • 30 mins
Anna Highfield and Katharine Swindells discuss the sector’s changing approach to hoarding and speak to two housing associations tackling the issue in innovative ways.
One of our guests this week is Jenny Devon, sustainment and cohesion manager at Liverpool-based housing association Prima, about a national pledge Prima has launched to get housing organisations to better support residents with hoarding.
We a...
One of our guests this week is Jenny Devon, sustainment and cohesion manager at Liverpool-based housing association Prima, about a national pledge Prima has launched to get housing organisations to better support residents with hoarding.
We a...
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May 5, 2026 • 24 mins
In this rerun of a previous episode of the Inside Housing Management Podcast, Anna Highfield and Katharine Swindells explore whether housing providers should have ‘flag policies’, and how they can respond better to hate crime.
The popular episode also features an interview with Melonie Wheatle, anti-social behaviour (ASB) officer at Hexagon Housing Association, in which she shares lessons from her 13 years in the...
The popular episode also features an interview with Melonie Wheatle, anti-social behaviour (ASB) officer at Hexagon Housing Association, in which she shares lessons from her 13 years in the...
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April 21, 2026 • 38 mins
Hosts Anna Highfield and Katharine Swindells discuss the results of an Inside Housing survey about how the spread of misinformation on immigration and allocations is impacting the social housing sector.
We interview Zanda Rektina, housing and communities officer at South Liverpool Homes (SLH), and Anna Bishop, SLH’s chief executive, about how the organisation has been tackling this issue.
We also discuss an appa...
We interview Zanda Rektina, housing and communities officer at South Liverpool Homes (SLH), and Anna Bishop, SLH’s chief executive, about how the organisation has been tackling this issue.
We also discuss an appa...
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April 7, 2026 • 30 mins
In this episode of the Inside Housing Management Podcast, Anna Highfield and Katharine Swindells call for entries for the Inside Housing Management 30, and explain what we’re looking for in nominees.
We also discuss the state of play in housing repairs, exploring how landlords are responding to Awaab’s Law and where the Housing Ombudsman has highlighted gaps across the sector.
Finally, we hear ...
We also discuss the state of play in housing repairs, exploring how landlords are responding to Awaab’s Law and where the Housing Ombudsman has highlighted gaps across the sector.
Finally, we hear ...
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March 24, 2026 • 26 mins
Anna Highfield and Ellie Brown discuss the top lessons for housing managers from a recent housing festival. We share insights on Awaab’s Law, the Competence and Conduct Standard, artificial intelligence in housing and the impact of the Iran war.
We also speak to Inside Housing Management Agony Aunt Mandeep Sahota about hoarding issues, digging deeper into her first column, in which she advises a housing professional on...
We also speak to Inside Housing Management Agony Aunt Mandeep Sahota about hoarding issues, digging deeper into her first column, in which she advises a housing professional on...
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March 10, 2026 • 20 mins
Anna Highfield and Katharine Swindells reveal the results of a major survey asking landlords how ready they are for the Competence and Conduct Standard.
We dig into what landlords told us about how they are preparing for the new legislation, their biggest challenges and concerns, and the perceived mood among staff members.
We also discuss what housing managers and leaders have been telling us anonymously after taking ...
We dig into what landlords told us about how they are preparing for the new legislation, their biggest challenges and concerns, and the perceived mood among staff members.
We also discuss what housing managers and leaders have been telling us anonymously after taking ...
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February 24, 2026 • 16 mins
Anna Highfield and Katharine Swindells talk about the launch of Inside Housing Management’s new housing Agony Aunt column.
We explain why we decided to introduce the column, explore some of the early dilemmas that housing staff have submitted, and introduce our five specialist Agony Aunts.
We are joined by Agony Aunt Kelly Street, head of communities at Places for People, to discuss how her years of experience i...
We explain why we decided to introduce the column, explore some of the early dilemmas that housing staff have submitted, and introduce our five specialist Agony Aunts.
We are joined by Agony Aunt Kelly Street, head of communities at Places for People, to discuss how her years of experience i...
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February 10, 2026 • 19 mins
Hosts Anna Highfield and Katharine Swindells discuss the Crime and Policing Bill and how, if implemented, it could bring new powers for housing staff tackling anti-social behaviour.
We explain the bill’s key proposals, the impact they could have on housing management staff and what the changes could mean for residents.
We also hear from Sean Richards, community safety manager at West Kent Housing Associati...
We explain the bill’s key proposals, the impact they could have on housing management staff and what the changes could mean for residents.
We also hear from Sean Richards, community safety manager at West Kent Housing Associati...
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February 3, 2026 • 9 mins
Hosts Anna Highfield and Katharine Swindells discuss the story behind a major social housing allocations investigation published in January.
They discuss the tip-off that instigated the investigation, the story behind it and what can happen when allocations policies have unintended consequences – both for residents and for housing management staff.
Subscribe to Inside Housing Management by clicking he...
They discuss the tip-off that instigated the investigation, the story behind it and what can happen when allocations policies have unintended consequences – both for residents and for housing management staff.
Subscribe to Inside Housing Management by clicking he...
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January 13, 2026 • 21 mins
Anna Highfield, editor of Inside Housing Management, interviews B3Living’s chief executive Steve Woodcock about how the housing association achieved a top C1 consumer rating.
Anna is also joined by James Riding, living markets editor at Inside Housing, to discuss what’s in store for 2026 – including major incoming legislation and regulatory changes, key trends to be aware of and Inside Housing Management hi...
Anna is also joined by James Riding, living markets editor at Inside Housing, to discuss what’s in store for 2026 – including major incoming legislation and regulatory changes, key trends to be aware of and Inside Housing Management hi...
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December 16, 2025 • 22 mins
Anna Highfield and Katharine Swindells discuss the Inside Housing Management brand’s most memorable moments and most-read articles since it launched in April.
We also hear from John Wilson, Traveller liaison and equine officer at Peabody, about his role working closely with Gypsy and Traveller communities who own and graze horses in Thamesmead, south-east London.
Subscribe to Inside Housing Management by c...
We also hear from John Wilson, Traveller liaison and equine officer at Peabody, about his role working closely with Gypsy and Traveller communities who own and graze horses in Thamesmead, south-east London.
Subscribe to Inside Housing Management by c...
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December 2, 2025 • 25 mins
In this episode of the Inside Housing Management Podcast, Anna Highfield, editor of Inside Housing Management, and Ellie Brown, news reporter at Inside Housing, discuss Anna’s experience shadowing a Peabody housing management team in north-east London.
We hear from Elaine Daley, neighbourhood manager at Peabody, and Ben Siegert, head of neighbourhoods at Peabody, about how major changes to decentralise their housing ma...
We hear from Elaine Daley, neighbourhood manager at Peabody, and Ben Siegert, head of neighbourhoods at Peabody, about how major changes to decentralise their housing ma...
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November 18, 2025 • 20 mins
Anna Highfield and Katharine Swindells discuss how housing management teams are using AI, from predicting rent arrears to identifying patterns in complaints, and how the technology is already changing the shape of housing management.
We also hear from Dr Guy Marshall, an independent AI and digital advisor for the housing sector, about how landlords can get their foot in the door with AI, including the best areas to start exp...
We also hear from Dr Guy Marshall, an independent AI and digital advisor for the housing sector, about how landlords can get their foot in the door with AI, including the best areas to start exp...
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November 4, 2025 • 24 mins
Anna Highfield and Katharine Swindells discuss the key findings from Inside Housing’s Chief Executive Salary Survey 2025, the introduction of Awaab’s Law, and details of the incoming Competence and Conduct Standard for social housing.
We also hear from Sarah Lamont, a specialist employment lawyer at law firm Bevan Brittan, about landlords’ main concerns regarding the Competence and Conduct Standa...
We also hear from Sarah Lamont, a specialist employment lawyer at law firm Bevan Brittan, about landlords’ main concerns regarding the Competence and Conduct Standa...
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October 21, 2025 • 22 mins
Anna Highfield, editor of Inside Housing Management, and Katharine Swindells, deputy features editor at Inside Housing, discuss lessons from the Housing Diversity Network’s annual conference – including insightful training on better ways to respond to and tackle hate crime.
We also interview Melonie Wheatle, anti-social behaviour (ASB) officer at Hexagon Housing Association, about what her 13 years in ASB has tau...
We also interview Melonie Wheatle, anti-social behaviour (ASB) officer at Hexagon Housing Association, about what her 13 years in ASB has tau...
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October 7, 2025 • 22 mins
This week, we find out how housing providers are changing their approach to repairs to prepare for the implementation of Awaab’s Law at the end of October.
Also in the podcast, hosts Anna Highfield and Katharine Swindells are joined by Angela Manson, place team leader at Bromford Flagship, who talks about how the housing association has taken a fresh approach to boost its on-time repairs by 110% in one part of Bristol....
Also in the podcast, hosts Anna Highfield and Katharine Swindells are joined by Angela Manson, place team leader at Bromford Flagship, who talks about how the housing association has taken a fresh approach to boost its on-time repairs by 110% in one part of Bristol....
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