Our guest is Ellie Gooch, neighbourhood and community operations manager at Bromford Flagship, who talks about how the housing association has introduced a new zero-tolerance policy to abuse and aggression against its staff.
Hosts Anna Highfield and Ellie Brown are also joined by Inside Housing intern Kate Callaghan, to discuss how Rochdale Council is making a major change to its housing allocation banding and waiting lists.
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The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
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