Avaya - Experiences That Matter

Powering personalized, intelligent, and effortless customer and employee experiences.

Episodes

Work From Anywhere—Adapting to Today’s Changing Economy

February 2, 2021 • 16 min

Listen in as Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices. What does this mean as you ponder a hybrid model that combines remote work with returning to the office? How can you meet the needs of today’s “everything customer,” who wants to be left alo...

Mark as Played

New CX Centers Serve Today’s “Everything” Customer

December 18, 2020 • 25 min

Contact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today’s experience economy. Providing more insight, more context and better outcomes for more personalized and empathetic interactions between a brand and its customers. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the factors driving change in ...

Mark as Played

Popular Podcasts

The Ron Burgundy Podcast

Will Ferrell reprises his role as Ron Burgundy in the world-famous Ron Burgundy Podcast! Each episode has a different theme in which Ron engages in conversation with another notable person on the topic at hand. In true Ron Burgundy fashion, these conversations have a tendency to go off the rails, and we find out things about people we never knew we wanted to know. Join America’s favorite Anchorman, continuing to delight audiences with the comical musings of Ron Burgundy – and leave them wanting more!

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations.

Stuff You Should Know

If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks then look no further. Josh and Chuck have you covered.

Crime Junkie

If you can never get enough true crime... Congratulations, you’ve found your people.

The Bobby Bones Show

Listen to 'The Bobby Bones Show' by downloading the daily full replay.

Advertise With Us

Avaya - Experiences That Matter

Episodes

.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}Work From Anywhere—Adapting to Today’s Changing Economy

.css-r6mb8g{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:1;overflow:hidden;}New CX Centers Serve Today’s “Everything” Customer

Popular Podcasts

For You.css-1r2bfgw{margin:0 0 -2px 5px;}

Work From Anywhere—Adapting to Today’s Changing Economy

New CX Centers Serve Today’s “Everything” Customer

For You