Avaya - Experiences That Matter

Powering personalized, intelligent, and effortless customer and employee experiences.

Episodes

Work From Anywhere—Adapting to Today’s Changing Economy

February 2, 2021 • 16 min

Listen in as Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices. What does this mean as you ponder a hybrid model that combines remote work with returning to the office? How can you meet the needs of today’s “everything customer,” who wants to be left alo...

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New CX Centers Serve Today’s “Everything” Customer

December 18, 2020 • 25 min

Contact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today’s experience economy. Providing more insight, more context and better outcomes for more personalized and empathetic interactions between a brand and its customers. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the factors driving change in ...

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Avaya - Experiences That Matter

Episodes

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Popular Podcasts

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Work From Anywhere—Adapting to Today’s Changing Economy

New CX Centers Serve Today’s “Everything” Customer

For You