Legal Leaders Exchange

Legal Leaders Exchange

“Legal Leaders Exchange,” a new podcast from Wolters Kluwer’s ELM Solutions. This podcast series was created to deliver insights on optimizing legal operations for corporate legal and insurance claims professionals. We have created this podcast as a way to connect with you about some of the most valuable and beneficial developments in the world of legal operations. We will bring you insights from our leaders and experts to help you optimize how your corporate legal or insurance claims department works and keep you updated on the latest trends and updates from the industry. Subscribe to the podcast and join us for upcoming episodes that will focus on the data, processes, and technology that can enable your legal ops staff to operate more efficiently and meet your company’s business and legal goals. We look forward to bringing you the latest industry insights, expert perspectives, and best practices.

Episodes

April 8, 2025 29 mins
In this episode of Legal Leaders Exchange, join Jen McIver, Rich Stoll and Brian
Jorgenson as they explore the journey of transforming the industry’s leading source of hourly
rate trends and benchmarks into Wolters Kluwer’s ELM Solutions' latest legal data platform,
LegalVIEW DynamicInsights. This discussion covers the importance of data transparency and
the benefits of a data-driven approach in the legal industry. Whether you are a me...
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In this insightful episode of the Legal Leaders Exchange podcast, host Jennifer McIver
engages in a thought-provoking discussion with Ken Crutchfield about the transformative
impact of generative AI on the legal industry. The conversation centers around the findings of
the 2024 Future Ready Lawyer survey by Wolters Kluwer, which marks its sixth iteration and a
significant five-year milestone.

Looking ahead to 2025, the conversation anti...
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On this episode, Jennifer McIver, Associate Director of Legal Operations & Industry Insights, is joined by Jim Michalowicz, Sr. Manager of Legal Operations Business Performance at TE
Connectivity.

This episode offers valuable insights into the intersection of law and business, providing how the practical application of business principles can shift the value proposition of the legal department to become the protector of assets.

Bo...
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On this episode, Wolters Kluwer’s ELM Solutions experts Jennifer McIver, Associate Director of
Legal Operations & Industry Insights, Vince Venturella, Associate Director of Technology
Product Management, and Lisa Garcia, Associate Director of Customer Experience and User
Experience, discussed the origins, the purpose, and functionalities of LegalCollaborator, a
game-changer for corporate legal departments. LegalCollaborator offers ...
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On this episode, Jennifer McIver, Director of Legal Operations & Industry
Insights at Wolters Kluwer ELM Solutions, Joy Thorpe, Director of Legal Operations at Altria,
and Jorge Arevalo, Director of Strategic Pricing at Faegre Drinker, discussed the importance of
managing efficient outside-counsel relationships, stressing the relevancy of communication,
trust, and relationships between both parties, along with the challenges and op...
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On this episode recorded at the CLOC Talk Studio at CLOC Global Institute 2024, Jen McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, and DHL’s Tiffani Hamilton-Huynh, Director of Legal Innovation, Analytics & Technology, and Catrine Frazier, Legal Operations Specialist, discussed how DHL is negotiating rates with their law firms, performing annual law firm reviews, and implementing b...
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On this episode, renowned thought leader Ken Crutchfield, Vice President and General Manager of Legal Markets for Wolters Kluwer Legal and Regulatory, and Jennifer McIver, Associate Director of Legal Operations and Industry Insights for Wolters Kluwer ELM Solutions, discuss how GenAI in general, and ChatGPT in particular, are radically transforming the way corporate legal departments and law firms deliver their work -  now more eff...
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In a recent podcast from Wolters Kluwer, Nancy McKinstry, Wolters Kluwer CEO and Chair of the Executive Board, and Barbara Wixom, Principal Research Scientist at the MIT Center for Information System Research, delve into the transformative potential of data analytics and monetization.
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On this episode, our Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions and procurement expert Andie Lam, Director of Global Category Manager at Novartis, discuss the intricacies and challenges of managing outside counsel guidelines, managing legal spend and budgeting and the role of procurement in assisting in-house counsel teams to drive maximum efficiencies in their outside-coun...
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In this episode, our Barry Ader and Nathan Cemenska discuss what it means for corporate legal departments to be future ready, and how corporations can successfully build comprehensive strategies to leverage new technologies and data-driven metrics to drive maximum efficiencies in their legal spend and outside-counsel management.
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On this episode, Wolters Kluwer’s ELM Solutions experts Abhishek Mittal and Jeffrey Solomon take on a well-known insight: Change management is already hard, but coupled with the rising AI technology, it’s becoming even harder. Listen to Abhishek’s and Jeff’s recommendations on how to create awareness with hands-on experience around artificial intelligence, learn from early adopters and peers who have know-how on the matter, and enc...
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On this episode, Nathan Cemenska of Wolters Kluwer's ELM Solutions discusses the fundamentals of legal intake and triage, two legal processes that can bring efficiency and visibility to legal matter workflows inside legal departments. He is joined by Tiffani Hamilton-Huynh, Legal Operations Manager at DHL Supply Chain, and Stacy Lettie, Director of Legal Operations at Adtalem Global Education.
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In this occasion, Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions, and Cheryl Cowley, Vice President & Director of Legal Administration at Santander, discuss the nuts and bolts of change management in corporate legal departments, why it’s so hard and why it’s so important to do it properly.
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In this edition, Nathan Cemenska, Director of Legal Operations and Industry Insights and Jeff Solomon, Senior Director of Product Management for Wolters Kluwer’s ELM Solutions, discuss key insights pulled from the LegalVIEW® Data Warehouse around 2021 trends in vendor mix and total outside spend, which have seen a big impact across the entire legal operations industry.

To read the latest edition of LegalVIEW Insights, please visit...
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On this occasion, Jeff Solomon, Senior Director Product Management, Sharon Horozaniecki, Director of Operations for LegalVIEW BillAnalyzer and Michele Pratt, Associate Director for LegalVIEW BillAnalyzer, walk listeners through the basic and most important aspects of legal billing guidelines —and how defining and enforcing those guidelines can help organizations save millions of dollars, while helping them gain better value from th...
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In this edition, Nathan Cemenska, ELM Solutions’ Director of Legal Operations and Industry Insights, and Jennifer Phillips, Associate Director of Legal Operations and Business Relationships at Novartis, hold a frank, open conversation about the complexities of managing megamatters for one of the largest pharmaceutical companies in the world.
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In this episode, ELM Solutions’ Director of Legal Operations and Industry Insights, Nathan Cemenska, is joined by two legal operations experts from the banking industry: Magen L McClintock, Vice President and Senior Legal Operations Specialist with KeyBank and John Crawshaw, Business Analytics Manager at PNC Bank. Their discussion centers around a well-known paradox in the banking industry: even though financial services companies ...
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On this occasion, Wolters Kluwer’s ELM Solutions Jeff Solomon, Senior Director of Product Management, and Abhishek Mittal, VP, Data & Operational Excellence, gather to celebrate the five years since the inception of ELM Solutions’ outstanding team of artificial intelligence experts. Today, this team has grown to over 100 data scientists and 400 compliance experts, garnering multiple industry awards and clients across 20 different i...
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In this episode, ELM Solutions’ Nathan Cemenska is joined by two of Microsoft’s foremost legal operations executives: Tom Orrison, Director of Legal Operations, and Jason Barnwell, General Manager for Digital Transformation. They speak openly about the complexities of managing legal departments on an enterprise level, and about how Microsoft is successfully leveraging data and technology to manage legal spend in such a fast-paced e...
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On this episode, we continue our discussion around contract lifecycle management, this time with a deeper dive into CLM solutions as a critical component of your 2022 risk management initiatives. Our discussion will examine the impact of CLM technologies on risk across the contract lifecycle, and its influence on contract value.
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