July 30, 2025 • 23 mins
What do your customers really want: personalization or privacy? In this episode of Marginally Better, Joe Taylor, Jr. explores the “Privacy Paradox” reshaping modern business. We’ll unpack why 81% of consumers now believe data collection risks outweigh the benefits, and how innovative companies are building trust by collecting less, not more. Plus: how to design digital experiences that serve both humans and AI bots, and why the role of “designer” is being redefined in an era where AI can handle the basics. If you’re navigating the future of CX, this episode is a must-listen.
Episode Links:
Episode Links:
- 2025 Privacy-First Strategies Shaping Customer Experience and Trust
- Tactics to Build Customer Trust With Personalized Experiences
- Privacy-First Personalization: Navigating the Tightrope of Building Customer Trust
- The Imperative of Customer Trust in 2024
- Finding a Balance Between UX and SEO
- The Irreplaceable Value of Human Decision-Making in the Age of AI
- Tips to Create a More Inclusive Digital Presence and Better UX
- Human-centric AI Drives Customer Experience, Loyalty
- Succeeding in AI Search
- 3 Ways to Optimize for AI Search Bots
- Search Engines, LLMs, Third-Party Scrapers & Bot Management
- The 10 Hottest Customer Experience (CX) Trends for 2024
- From Googlebot to GPTBot: Who's Crawling Your Site in 2025
- SEO and UX: 10 Best Practices to Boost Website Visibility
- AI Optimization: How to Optimize Your Content for AI Search and Agents
- Human-centric AI in 2025: Real-life Scenarios with Examples
- AI Mode in Google Search: Updates from Google I/O 2025
- Why Human Decision-Making Matters in the AI Age
- Why You Should Rethink AI-Powered Customer Experience as Human Experience
- The Consequences of AI Training on Human Decision-Making
- Forrester Research 2024 Custome
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